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Business Profile

Used Car Dealers

Frank's Quality Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from *****'s Quality Auto Sales around March *******. ************** did all the paperwork for the car including the loan application. When setting up a date to pick up the car from ************** he continued to stall saying there was some issues needing to be taken care of. I never got to see the car or test drive it before purchasing the vehicle. ************** had one of his friends do the inspection on the car. I was told the car was all set and ready. I picked up the car from his friend's house. After receiving the car there were multiple issues with the car. The power steering keeps going on the car, the entire underside is rusted, there is a leak in the cooling system. When bringing up the issues to ************** his response was always there was no issues when he sold me the car and it's on me to deal with the issues. I am highly disgusted with the business this is highly unprofessional. I have taken this car to be looked at and the mechanics tell me this car should never have been sold. I was scammed this car isn't worth the $6,200 that I was charged. Now I'm stuck with a loan and no car.

    Business Response

    Date: 08/13/2024

    To whom it may concern,

        My response to ***************************** complaint. I attached Pictures and a receipt with Milage of car with repair slip from 4/18. 

    Thanks,
    *********************;

Frank's Quality Auto Sales is NOT a BBB Accredited Business.

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