ComplaintsforRE Mentor

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I enrolled in a *********** Mentorship program *hinking *hey *his organiza*ion was legi*ima*e. Tha* was on April 15, 2023. Soon af*er *ha*, *heir behavior *old me *ha* *hey are a labora*e scam organiza*ion. Tha* was on May, 24, 2023. I was pre**y sure *ha* I have been *aken for a ride. No* only *hey refused *o issue refunds for *hings *ha* I never a**ended,like The Kill Zone and The Ul*ima*e Par*nering, *hey *old me *ha* i* has been one year and *ha* I am ou* of *ime. They *hink *ha* *hey are smar*er *han anyone else. Because I qualified *hem as Con Ar*is*s, I don * wan* any*hing *o do wi*h *hem. I would like *o ge* refunded for *he Kill Zone and ******************** abou* $13, 000. 00 and prora*ed on *he enrollmen* sum,abou* 30, 000. 00.

  

  Business response

  12/18/2023

  Subject: Response to Better Business Bureau Complaint
  Dear Better Business Bureau,
  We hope this communication finds you well. We are writing in response to the complaint filed by ******************** regarding his recent financial struggles and his request for a refund on the coaching, Kill Zone, and Ultimate Partnering programs he purchased. We understand the challenges he is facing and wish to provide a comprehensive overview of our interactions with *********************
  Attached, please find copies of the three order forms for the mentioned purchases, along with a sampling of the email correspondence exchanged with ********************. He actively participated in our coaching program, including training sessions and coaching calls, until August when communication ceased on his end.
  Our commitment to customer satisfaction remains a top priority, and we have consistently communicated with ******************** regarding his programs, making genuine efforts to fulfill his purchases. We understand the financial constraints he is under and are willing to explore alternative solutions to ensure he receives the value he sought.
  In consideration of his circumstances, we propose discussing options such as fulfilling the trainings or applying a credit that aligns better with his current situation. If ******************** believes a program with less travel would be more suitable, we are open to exploring such alternatives.
  Our primary objective is to find a resolution that satisfies both parties and ensures ******************** receives the support and training he initially sought. We kindly request your assistance in facilitating this communication and finding an amicable solution.
  Please feel free to contact us at  ************ to further discuss this matter. We appreciate your attention to this issue and look forward to resolving it promptly.
  Sincerely,
  *********************
  Operations Director

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 17, 2023, I enrolled my wife and mysef in the RE Mentor Multi-Family Millions Investing Boot Camp that was held in ******* July 7 - 9, 2023, as detailed in the attached letter dated September 9, 2023. The total price was $995.00, which was paid by credit card in two installments. Our decision to enroll in the event was based on the information they presented in the introductory meeting on June 17 about the specific benefits of attending the Boot Camp, which we considered to be good value for the commitment of our time (a three-day intensive workshop) and finance ($995.00).While attending the workshop, we began to realize that the benefits we anticipated are actually NOT included in the package we purchased. Follow-up discussions with them after the Boot Camp confirmed this. For this reason we requested a refund. We are submitting this complaint because we beleive the response we received to our request misses the point. Their response (attached) refers to their refund Policy, but it does not adequately respond to the fact that we feel misled by the information in the introductory session that prompted us to enroll in the Boot Camp in the first place - a type of "bait and switch" - requiring an additional $32,000+ investment to get what we heard was included in the price of the Boot Camp. While we certainly understand the need for businesses to have policies, we strongly believe that transparency, clarity and integrity should be among them.

  

  Business response

  09/21/2023

  Good Morning, 

  I understand that you were not satisfied with the Multi-Family Millions Home Study System and Event that you purchased/attended.  We have refunded the original payment method for the full purchase price of $995.  I've attached an invoice showing the refund has been applied.  Please not that the refunded amount can take approximately **** days to be reflected on your banking statement. 

  
  We wish you well and the best of luck in all your future endeavors.  Should you have any questions, you can reach me at ************** or ********************************

  
  Best,
  *********************

  Operations Director

  ********************************

   

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for a multi unit bootcamp in the beginning of 2020 that I never received and they've been giving me the runaround ever since. I've called several times and they take my message and never call me back. As of recent, they've looped me on the phones when calling because they've scammed and stolen my money. I signed up and paid for the bootcamp right before COVID began and they kept using the excuse of COVID to not have class. My friend came with me as well and got scammed out of her money. I am seeking a full refund of the money I paid, I do not want the course.

  

  Business response

  08/01/2022

  Good Morning Sharvita,

  I pulled up your account and see that you purchased the 3 day bootcamp on March 3, 2020.  During that year, you attended 4 virtual events and were provided Multi Family Millions digital event access.  On September 1, 2020, we have an email from you stating that you wanted to wait for a future event due to Covid.  We have had 2 live boot camps in your area since that time, in September 2021 and May 2022.  We invited you to the September bootcamp, but then I see you unsubscribed from our emails on September 15, 2021, so wouldn't have received the invitation to our May event.  We are so sorry to hear that you are frustrated.  We are more than happy to refund your purchase, as we are with anyone who decides their purchase wasn't quite right for them.  From our records, I do not see that you have requested a refund in that past.  Give our office a call and we will process the refund right away. Our main number is **************.  Press 1 for customer service. I let ******* and ***** know that they should be expecting your call. 

   

  Best,
  *********************

  Operations Director

  Customer response

  08/15/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This information is completely false and made up to absolve them of any wrongdoing and stealing my money. I paid for IN PERSON LIVE NETWORKING & AN IN PERSON BOOTCAMP!!!! I never took and online courses, nor is that what I paid for. I spoke to someone in the office 2 weeks ago and she acknowledged the issue, agreed and stated a check with my full refund would be mailed to me after giving her my address. I have yet to see that check and they are not true to their word with any dealings I have had with them. I am seeking a full refund immediately. 

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sharvita

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩