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F.H. Cann & Associates, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for F.H. Cann & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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F.H. Cann & Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***********************************, I do not have a contract with ************************************* they did not provide me with the original contract as I requested

      Business Response

      Date: 08/01/2023

      Please see attached.

    • Initial Complaint

      Date:06/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16, 2023, representative *********************** came up to me in a public location when I was with friends and illegally disclosed the presence of a false debt without first attempting to verify my identity and second, ask me for permission to disclose the information in front of my friends.The alleged debt is that I did not return their equipment after ending my employment with the company. This is false information as I did return equipment within one week of leaving the company directly to **************** I blocked *************** phone number as I knew I do not have any legitimate business with them.*********************** told me directly to unblock the companys number and that her husband ***** is okay with it, he just needs to provide the information to IT. If ************* chooses to email me, as I have not blocked their email nor changed it since leaving the company, I can provide evidence.***** choose to harass me in public on a Friday night while attempting to resolve a debt that her husband is attempting to collect on. Telephone debt collectors are not legally allowed to collect on debts in this manner.

      Business Response

      Date: 06/26/2023

      Dear *********:

      I am sorry for your experience on June 16, 2023.  We have addressed our staff to ensure situations like this do not occur in the future.
      I have updated your records so you should not receive any further communication from us.
      Please feel free to reach out to me directly if you have any questions or need anything further.
      Thanks.

      *********************************, Esq.
      General Counsel & Chief Compliance Officer
      email: ******************

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This organization has been calling my phone number repeatedly. I have no interaction with this organization. This organization needs to cease and desist calling my number immediately. Repeated calls are harassment.

      Business Response

      Date: 06/05/2023

      Dear ************************************************:
      I am in receipt of your correspondence with the Better Business Bureau on May 31,2023, regarding phone calls you have received from our company.
      As you requested, we have put a block and ceased all communications to the phone # *************.
      Thank you for bringing this matter to my attention.
      ******************************, Esq. ******* Counsel / Chief ************************************ &Associates, Inc.
      This communication is from a debt collector

    • Initial Complaint

      Date:04/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am continually getting phone calls from this company. However, when I take the time to answer the call, I can hear someone breathing and nobody talks to me. I have requested MULTIPLE times to NOT be contacted, and yet they continue to do so from different numbers. This is harassment and a complete waste of my time. My phone rings, I answer it, nobody is there. I call the number back and it's the same company. Stop wasting my time calling me if you're not going to have a conversation with me. I don't want whatever scam loans you're trying to push on vulnerable business owners.

      Business Response

      Date: 04/21/2023

      Dear ***************************:
      I am in receipt of your correspondence with the Better Business Bureau on April 20,2023, complaint # ********.
      As you requested, we have put a block and ceased all communications to the phone number **************.
      Thank you for bringing this matter to my attention.
      ******************************, Esq. ******* Counsel / Chief ************************************ &Associates, ****

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called this company 2 weeks ago due to a hold I had on my student account when I went to register for classes. I spoke with a girl who then placed me on hold to speak to her supervisor about a settlement amount. She came back on and told me theyd take 50% to settle out the account and that Id have 2 weeks to pay it. I called back roughly 5 days later and paid it. I was told Id receive an email from her supervisor within 48 hours with my settlement letter. This was a Friday morning, so once Tuesday morning came around I called to follow up since I hadnt gotten an email. I was given the runaround and told different things by different people, finally speaking with the supervisor near closing time. He informed me he was trying to get a hold of me (which I have no voicemails from and Ive been getting plenty of voicemails from others) to tell me that they actually cant take 50% because that creditor doesnt allow it. I asked to speak with his supervisor who also claimed the same. While I understand their obligations to the creditors, what I can not understand is their inability to accept fault for an employees mistake and pay the remaining 50% to the creditor along with what I had paid. This is not only horrible business practice, but screams misdirection.

      Business Response

      Date: 03/28/2023

      Dear ***********************:
      I am in receipt of your correspondence with the Better Business Bureau on March 22,2023, complaint # ********.
      We apologize for the inconvenience regarding the offered settlement.Unfortunately, our Client did not accept the offered amount. We have fully refunded the $312 you paid.
      Thank you for bringing this matter to my attention.
      ******************************, Esq. ******* Counsel / Chief ************************************ &Associates, ****

    • Initial Complaint

      Date:03/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has called me several times after I have told them to stop. I am not the person they are looking for and I do not have any loans and/or debt in Collections. They are using false numbers to contact me.

      Business Response

      Date: 03/22/2023

      Dear ***:
      I am in receipt of your correspondence with the Better Business Bureau on March 20,2023, complaint # ********.
      As you requested, we have put a block and ceased all communications to the phone number **************.
      Thank you for bringing this matter to my attention.
      ******************************, Esq. ******* Counsel / Chief ************************************ &Associates, ****

    F.H. Cann & Associates, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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