Complaints
This profile includes complaints for F.H. Cann & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 66 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Robocalls to my phone number almost daily (M-F) with messages for a person that is not me. Phone number has been blocked but still receive almost daily calls and messages.
Business Response
Date: 11/18/2025
Dear ********** ******:
**** **** & Associates,Inc. takes all claims seriously and conducts a thorough, case-by-case review of each matter.
While we apologize for any inconvenience we have caused, we confirm the removal of your number ************ from our systems to prevent future calls.
If you have any further questions, please feel free to contact me directly at ****************************.
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates*****Initial Complaint
Date:11/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by this business about a debt I never knew I had due to being in the US Military. It was for some sort of student loan at a community college that should have been covered by tuition. Upon receiving this news I immediately paid off this debt and this business has listed it inaccurately in all 3 credit bureaus. This report needs to be removed immediately. I have filed disputes with ******** and ********** already.Business Response
Date: 11/18/2025
Dear ******* ******:
**** **** & Associates,Inc. takes all claims seriously and conducts a thorough, case-by-case review of each matter. As a collection agency engaged by **********************************, our role is to assist students in resolving outstanding account balances.
According to our records your account has been paid in full, and we timely reported to all three credit bureaus that your account is paid in full. Any disputes filed directly with the credit bureaus will be administered in accordance with our dispute procedures.
If you have any further questions, please feel free to contact me directly at ****************************.
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates*****Initial Complaint
Date:11/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company refuses to send me a letter of my account being paid in full. They have withdrawn money from my account 4 times and pretend to not see these payments. I have proof of all 4 payments. They are trying to collect more payments. It seems sketchy and unprofessional.Business Response
Date: 11/17/2025
Dear ****** *****:
**** **** & Associates,***. takes all claims seriously and conducts a thorough, case-by-case review of each matter.
Following up on your complaint and your recent phone interaction with our representatives, we confirm that your account is now closed with our offices..
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates, ***Customer Answer
Date: 11/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *****Initial Complaint
Date:11/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The account shows a payment method that I have never used or authorized.Business Response
Date: 11/14/2025
Dear ****** ******:
**** **** & Associates,Inc. takes all claims seriously and conducts a thorough, case-by-case review of each matter. As a fully licensed collection agency, we are working on behalf of our client, ******************, to manage outstanding accounts.
In your complaint you request deletion of your account due to inaccurate transaction reporting. Following a comprehensive review, we can confirm FHC has accurately reported your account to all three major credit bureaus using the same file and format. We do not control how each of the bureaus posts the data we report, but I can confirm the data was correct and uniformly reported.
If you have any further questions, please feel free to contact me directly at ****************************.
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates*****Initial Complaint
Date:11/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The account reflects a charge-off amount that exceeds the original credit limit.Business Response
Date: 11/14/2025
Dear ******* *****:
**** **** & Associates,Inc. takes all claims seriously and conducts a thorough, case-by-case review of each matter. As a fully licensed collection agency, we are working on behalf of our client, ******************, to manage outstanding accounts.
In your complaint, you stated that the account reflects a charge-off amount that exceeds the original credit limit. Please note that your account does not originate from a credit transaction; it is the result of unpaid college tuition. Therefore, there is no applicable credit limit.
If you have any further questions, please feel free to contact me directly at ****************************.
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates*****Initial Complaint
Date:11/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing a debt that **** ************************* claims I owe related to a Navy ******************** account. I have never entered into any agreement or signed a contract with **** *************************. When I requested documentation to validate the debt, including the original contract or proof of obligation, they failed to provide it. I believe this account is being reported inaccurately and should not be associated with me.Business Response
Date: 11/14/2025
Dear ******* ******:
**** **** & Associates,Inc. takes all claims seriously and conducts a thorough, case-by-case review of each matter. We are a collection agency engaged by Navy ******************** to assist its members in resolving outstanding accounts.
In your complaint, you requested a correction to my credit report and the removal of this account from all reporting agencies. Unfortunately, we are unable to fulfill this request, as our company does not report Navy ******************** accounts to any credit bureau.
Additionally, please note that your account is no longer with our office. For any further inquiries or requests, we kindly ask that you contact Navy ******************** directly.
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates*****Initial Complaint
Date:10/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with ** **** plus they did not provide me with the original application like I asked.Account No: ******* Amount Disputed: $ 2095Business Response
Date: 10/13/2025
Dear ***** ******:
**** **** & Associates, **** takes all claims seriously and conducts a thorough, case-by-case review of each matter. **** **** & Associates, **** is a collection agency engaged by ****************** to help students resolve their outstanding accounts. We forwarded your complaint to our client, and we are attaching the proof of debt they provided for your reference.
If you have any further questions, please feel free to contact me directly at ****************************.
Sincerely,
******* A. ******, Esq.
General Counsel / Chief Compliance Officer - **** **** & Associates, ****Initial Complaint
Date:10/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with ** **** plus they did not provide me with the original application like I asked.Account No: ******* Amount Disputed:$1,735.00Business Response
Date: 10/10/2025
Dear ******* *********:
**** **** & Associates,Inc. takes all claims seriously and conducts a thorough, case-by-case review of each matter.
**** **** & Associates,Inc. is a collection agency engaged by ****************** to help students resolve their outstanding accounts.
We forwarded your complaint to our client, and we are attaching the proof of debt they provided for your reference.
If you have any further questions, please feel free to contact me directly at ****************************.
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates*****Initial Complaint
Date:10/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The agency never sent me the required validation notice for this debt. Despite this, the account is still being reported, which has harmed my credit.Business Response
Date: 10/10/2025
Dear ******* *****:
**** **** & Associates,Inc. takes all claims seriously and conducts a thorough, case-by-case review of each matter. We are a collection agency engaged by ****************** to assist students in resolving outstanding account balances.
In your complaint, you stated that a validation notice was never sent for this account. According to our records, a validation notice was mailed on October 17, 2024, to the address on file: ************************* D, Spring, TX *****. This correspondence was not returned as undeliverable.
Based on the updated information provided in your complaint, we have now revised your address to: ********************************************
If you have any further questions, please feel free to contact me directly at ****************************.
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates,Inc.Initial Complaint
Date:09/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The reported balance varies between bureaus without proper documentation.Business Response
Date: 10/01/2025
Dear ****** ******:
**** **** & Associates,Inc. takes all claims seriously and conducts a thorough, case-by-case review of each matter. As a fully licensed collection agency, we are working on behalf of our client, ******************, to manage outstanding accounts.
Following a comprehensive review, we can confirm that the same balance has been reported to all three major credit bureaus. Please note that any differences in how or when the bureaus update their records are outside of our control.
If you have any further questions, please feel free to contact me directly at ****************************.
Sincerely,
******* A. ******, ****
General Counsel / Chief Compliance Officer
**** **** & Associates*****
F.H. Cann & Associates, Inc. is BBB Accredited.
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