We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Supplies

Beacon Wellness Brands, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a personal massager from the website plusone on June 13th 2025. The purchase was for $15.99 On June 16th 2025 I received a email that says it had been shipped. Although the website said it had been shipped , there were no updates or info about the status of the package and there still is no update. I took it upon myself to email the company and i got no response. So I took it upon myself to leave a review in hopes that I would receive a response. They replied there and asked for an email after i had stated that i emailed them already but I still emailed anyways. Thats when it came to my attention that this may be an ongoing issue for this company. No package , no response from the seller

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 21 and have not received my order. I have sent three different emails 1/3/25, 1/16/25 and 1/22/25. I have not received a single response.

    Customer Answer

    Date: 02/07/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent 3 months attempting to contact someone at Beacon Wellness Brands that can assist me with a lost package from one of their brand stores called *******. Ever since my package was not received on August 15th I have tirelessly reached out to ******* via email many, many times in addition to leaving direct messages via their website with ZERO attempts from them to contact me in return neither by phone, email or even regular mail. As a side note, my lost package was insured for up to $100, so there is really no excuse for ignoring my request for assistance in this matter, merely to replace the the item.After much frustration I reached out to Beacon Wellness (the parent company of Plusone) in an attempt to reach any person who could assist me. Again tirelessly send emails, direct messages via their website AND calling their company phone number multiple times, to which no one ever answers.Additionally I reached out even further to the parent company of Beacon, Yellow Wood, in the same fashion as Beacon and Plusone and once again have received ZERO response.I am beyond disappointed at this level of customer service. I have been purchasing from Beacon/Plusone for nearly 10 years and have never had such a poor experience. With no other entity left to contact I decided to file a complaint with the BBB to see if anyone could advise me how on earth to get a resolve to my issue.

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out a form for a faulty product that Ive purchased from the company. I was to be sent a new product free of charge providing I show proof of the malfunction - which I did. (Limited warranty that they include with the purchase)I have called and left a voicemail, sent multiple emails regarding my complaint within a ***************************************************************** about it

    Business Response

    Date: 05/07/2024

    We had technical issues in which we were not receiving the form that was being placed through our website. We will send a replacement. Thank you for your time. 

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original purchase date: 5/28/23 Filed for return on 6/30/23 Amongst many back and forths where plusOne continued to ask me information one at a time, they stopped replying to me on 7/25 and never responded even when I tried to reengagement in the email. They asked for my order number, even after sending a photo of my receipt which clearly stated the order number. There was no effort on their part to help a simple return in ample time and they do not provide a number to call. This was poor service and a clear attempt to withhold past the return window. Their window was ************************************************************************

    Customer Answer

    Date: 08/14/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 08/16/2023

    You have been refunded. The customer never answered with their order number, therefore we could not proceed beforehand. 

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/12/23 I purchased a MY PLUS ONE KEGEL EXERCISER from ******** I couldn't get it to charge, so I went on their website to initiate a refund. I was pleasantly surprised at how easy it was. I just uploaded my receipt. Since I read all the fine print and it didn't say that only one refund was allowed per person, etc., I decided to make another similar purchase on 4/19/23. That one charged, but I wasn't pleased with the product, and since this was one of the options I decided to initiate another return. Almost 3 months later they are still giving me the run around and I haven't received either refund. I'd appreciate if you could please help me get my $89.86 back.

    Business Response

    Date: 07/13/2023

    Refund for product purchased from another retailer is taking too long.

    Customer Answer

    Date: 07/13/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    They still didn't tell me when I'd be receiving my $89.86. If I don't get it within the week please downgrade their BBB rating!
    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

    Business Response

    Date: 07/17/2023

    A refund check will be sent out shortly. Since I am not part of the mailing service, we will not have shipping updates since it is not a package and is in an envelope. A refund should arrive within 3 weeks from today. Thanks! 

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I'll close my complaint with the BBB as soon as I receive my $89.86. I hope you understand that after being told the same thing over and over, I'm a little bit skeptical.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a 59$ order on April 29 and received no shipping updates; I emailed for the first time on May 5th about shipping updates and received no information even though the automatic response assured me the would reply within 1-2 days, so than on the 3rd day, May 8th i followed up again. This was all after attempting to contact them via phone, all of their numbers led to an answering machine. I have emailed them again for a third time, but i have little hope that they will respond. I want the 59$ refunded and my order canceled. It still has not shipped yet.

    Customer Answer

    Date: 05/22/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    Summer ***********

Beacon Wellness Brands, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.