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Business Profile

Real Estate Investing

Whiteacre Properties, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Investing.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complained about excessive contact in January. Was told I was on do not contact list, today I received a letter from whiteacre asking to buy my house yet again with a picture of my house on the envelope, which is frankly creepy as h*** This is beyond unacceptable

    Customer Answer

    Date: 03/13/2025

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 03/19/2025

    This was a mistake on our outsourced printing house, as I've confirmed that you're on our DO NOT CONTACT list.

    You won't get any more marketing from us.

    Customer Answer

    Date: 03/20/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    if it happens for a 3rd time, I will yet again reopen the complaint   

    Regards,

    ******* ******

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consistent calls from this organization. I received a call Monday (1/27) and mail today (1/29) and they pose as theyre trying to tell you information about your property. That information is solely them looking to buy it. Absolute trash way to muster up business.

    Business Response

    Date: 01/30/2025

    We've definitely added your name & address to our Do Not Contact list.

    Also, I'm attaching a copy of our postcards where they absolutely state that we buy properties from sellers & the benefits for the sellers.

     

    Customer Answer

    Date: 01/30/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* ******

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving letters to by my house. Five phone calls were made to remove from the mailing list and they keep sending the lettters They are harassing me.

    Business Response

    Date: 04/30/2024

    We are so sorry for any hassle. 
    We've added your address, phone to our DNC (Do Not Contact/Do Not Mail) List. 

    You shouldn't receive any more marketing material. 


    All the best,

  • Initial Complaint

    Date:04/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not selling my property. Please have this business to cease all communication with me. I did not provide them with my property/address information. They have violated my right to privacy.

    Business Response

    Date: 04/10/2024

    We are very sorry for any inconvenience. 

    We have removed your information from any & all communications.

     

    Thank you

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whiteacre Properties LLC is mailing out a photo postcard that on the front has a photo of a house and the promotion lines: "Selling a Property is a Big Deal. These home sellers trusted Whiteacre."My complaint is that the photo is my house which is not for sale and hasn't been for sale. And I never heard of Whiteacre until this postcard arrived today.It's FALSE advertising at my expense since the cards have obviously been mailed throughout Dorchester, Greater Boston (and probably online sites.) I called Whiteacre's office in ****** and **** (who answered the phone) said the photo was from ****** and in public domain. That seems wrong and totally misleading to people who see the card. I've never posted a photo of my house online so why should this business be allowed to use it since ****** photographs neigborhood randomly? If it is ********* hate it and the business who uses such without consideration of private home owners.

    Customer Answer

    Date: 12/17/2022

    I have not heard from the business in response to my complaint. I'm not surprised since the person at its office was totally unsympathetic  when I contacted them about the issue.

    Business Response

    Date: 12/19/2022

    Dear *****,


    Let me start by apologizing for any inconvenience. We've stopped all marketing mail sent to your address at ******************************************** the postcards; they're certainly not meant to upset anyone. The "photo" you're referring to is simply a publicly available ****** Street View Image (Link Below). Also, we're not realtors, or asking if Dear *****,
    Let me start by apologizing for any inconvenience. We've stopped all marketing mail sent to your address at *********************************************** the postcards; they're certainly not meant to upset anyone. The "photo" you're referring to is simply a publicly available ****** Street View Image (Link Below). Also, we're not realtors, or asking if you've posted the property for sale. We're local home buyers, that are looking to buy properties in your neighborhood. That's all.

    I wish you the best and have a wonderful Holiday season.





    LINK --- https://www.google.com/maps/place/30+*******,+******,+**+02122/@42.2995725,-71.0521226,3a,75y,67.07h,90t/data=!3m6!1e1!3m4!1sDkufFDrGMbvFcN70zSpkuA!2e0!7i16384!8i8192!4m5!3m4!1s0x89e37ba73afa2cd9:0x3c3cca13815236ea!8m2!3d42.2996484!4d-71.0518667)







    Customer Answer

    Date: 12/20/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    The person who wrote the response didn't understand the complaint. My house photo is being used to promote their business of buying houses by peppering neighborhoods with postcards implying that I was a satisfied customer of theirs. 

    I don't care that they got the photo from ********* there are plenty of other houses they've sold that work so why mine.

    Thanks,

    jan

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

    Business Response

    Date: 12/21/2022

    Hi *****,

     

    To clarify; ONLY you received a postcard with your property's photo. No one else.

     

    Customer Answer

    Date: 12/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I trust that the owner is being honest that he only made and sent one postcard and that it was mailed only to me. I hope that's true.

    With that, I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whitecare Properties been sending post cards with my house on it requesting to buy, this been going on for quite some time now. I am tired of them sending mail addressed to my mother when I have texted/called them to stop and is not interested. I think it's disrespectful and creepy for an so called reality company to be taking pictures of ones house and then send postcards with their house on it. I've sent a cease and desist by email on 9/12/22 requesting them to stop sending mail to my house. I got a response to my email same day that the address would be removed from their mailing list. Why on October 3rd I received another postcard and I forwarded my cease and desist email to them again, but this time no response. So today 10/24come home from work and there's another postcard in my mailbox from them. I called and a woman answered claiming she would remove the address. I am tired of this nonsense and they need to respect the wishes and remove the address from the list. We're not interested in selling and they need to stop harassing.

    Business Response

    Date: 10/25/2022

    Hello,

    I can confirm all marketing (including the postcards referenced) have stopped. Proof is attached on this message.

     

    We are very sorry for any headaches we may have caused.

     

    All the best.

    ****

Whiteacre Properties, LLC is NOT a BBB Accredited Business.

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