Reviews

Review Details

• Review fromDoug M

  Date: 09/13/2025

  5 stars
  I've dealt with several management companies over the years and GIM stands out. They actually answer the phone, follow up on requests, and keep everyone informed. Its rare to find this level of professionalism combined with genuine care for the community. Very happy with their service.
  

  GIM Property Management

  Date: 09/17/2025

  ****, thank you for your kind words and for recognizing our teams efforts. We believe professionalism and genuine care should go hand in hand, so it means a lot to hear that reflected in your experience.Answering calls, following up promptly, and keeping residents informed are core values for us, and were glad that has made a difference in your community. We truly appreciate your trust and look forward to continuing to provide the high level of service you deserve.The GIM Property Management Team

• Review fromAislyn B

  Date: 08/26/2025

  1 star
  Mismanagement, Unauthorized Actions, and Poor Communication
  We Hired GIM in April and had to Fire them by July due to a series of serious missteps and questionable practices.
  Unauthorized Financial Moves: GIM moved our bank accounts from a local institution to one in Nevada without our consent. **** ******** told us any trustee registered with the county is automatically a signer on the bank accounts—no verification, no documentation was provided.
  Tech Limitations: Their Trustee Portal only works on Windows. No access via smartphones, Apple computers, or Google platforms. This made basic account management unnecessarily difficult.
  No Formal Proposal Process: **** ******** presented us with a $24,000 landscaping proposal for a property with just 200 square feet of grass. This raised serious red flags about their lack of experience and lack of knowledge.
  Unauthorized Withdrawals: They made three withdrawals totaling $1,500 from our accounts without approval and provided no explanation, and no receipts. We’re still waiting for a refund.
  Lack of Transparency: When we asked for our account details—including a ***** **** account we hadn’t been told about—**** froze communication, threatened legal action, and threatened transferring our 8 unit condo to another management company.
  Termination Issues: We sent a termination letter 15 days later. **** agreed to an early separation but still charged us for the full 90-day notice period. They also cut off our portal access immediately, despite promising access through the end of the month.
  Minimal Service: The only thing GIM reliably did was set up auto-pay for four utility bills.
  If you’re considering GIM, proceed with extreme caution. Our experience was marked by poor communication, questionable financial practices, and a lack of professionalism.

• Review fromJerry G

  Date: 08/23/2025

  5 stars
  When GIM took over management at our community, I wasnt sure what to expect. The handoff from the old company was smooth, and within the first month they already had a better system in place for communication. Emails are answered quickly, phone calls actually get returned, and notices about maintenance or meetings are clear and on time. It feels like we finally have a management company that is organized and cares about the details. Very happy so far.
  

  GIM Property Management

  Date: 09/17/2025

  *****, thank you for your thoughtful feedback. We know transitions can be uncertain, so its great to hear the handoff went smoothly and that our communication systems are making a difference.Clear, timely updates and responsiveness are priorities for our team, and were glad that has come through in your experience. Were committed to keeping your community organized and well-informed, and we truly appreciate your confidence in us.The GIM Property Management Team

• Review fromJudith G

  Date: 08/16/2025

  5 stars
  I’ve seen GIM handle everything from water leaks to elevator issues at our building, always fast and with no drama. Called them once for a quick question and got an answer right away. Solid company.
  

  GIM Property Management

  Date: 09/17/2025

  ******, thank you for taking the time to share your experience. Were glad to hear that our team has been able to address everything from larger building issues to quick questions with efficiency and clarity.Providing fast, dependable servicewithout unnecessary complicationsis something we take pride in, and its great to know that has come through in your experience with us. We truly appreciate your trust and look forward to continuing to support your building.The GIM Property Management Team

• Review fromJohn S

  Date: 08/09/2025

  5 stars
  They are not the worst. I will admit I was very frustrated with the project last year when it started. I didnt have all the details and I felt like things were being done without enough communication. After meeting with GIM and going over the numbers and the work, I now see the project actually came in under budget. The final scope of work was completed and they even added some tree trimming and cleanup around the property which made a big difference. The place looks better now than it has in years. I am happy with the final result and appreciate them taking the time to explain everything to me.
  

  GIM Property Management

  Date: 09/17/2025

  ****, thank you for sharing your honest feedback. We truly value your perspective and are glad we had the chance to walk through the details together. We understand how important clear communication is, especially at the start of a project, and were committed to improving that going forward.Were pleased to hear that the project not only came in under budget but also that the added worklike tree trimming and property cleanupmade a noticeable difference. Its wonderful to know the property is looking better than it has in years.We appreciate your patience, your trust, and the opportunity to continue serving you.The GIM Property Management Team

• Review fromTom R

  Date: 08/02/2025

  5 stars
  Our HOA had been putting off major repairs for way too long. We had leaking roofs, drafty windows, original siding from the 80s, just a lot of stuff that needed to get done. After years of patching things up, we finally bit the bullet and approved a full-scale renovation. The total cost came out to $2.7 million, which was honestly pretty intimidating for a board of volunteers like us. GIM stepped in and really took control of the process in the best way possible. They helped us figure out our financing options, brought in several banks that specialize in HOA loans, and walked us through all the pros and cons. When one lender dropped out midway, GIM already had a backup lined up so we didnt lose any time. That alone was a huge relief. The project covered full roof replacement, new windows and doors for every unit, all new siding, and major deck repairs. GIM managed the bidding process from start to finish, dealt with contractors, reviewed all the bids (some of which were wildly different), and helped us choose vendors who were reliable and didnt cut corners. What impressed me most was how organized and communicative they were. We had weekly updates, clear notices to residents, and whenever we had an issue or concern, someone from GIM got back to us, often within a couple hours. They even caught a contractor trying to overbill us by $40K and handled it before it ever became a thing. We didnt have to chase them down or double check everything, which is sadly not the norm from what I hear. Also the way they worked with homeowners was just solid. Everyone knew what was happening and when. They coordinated unit access, scheduled the noisier work in advance, and even set up temporary parking when needed. Residents actually complimented how smooth it all went.We ended up finishing early and under budget, which I still can't believe. And we didnt need to do any special assessment because the loan terms they helped us get were super favorable.
  

  GIM Property Management

  Date: 08/03/2025

  Hi ***,Thank you for such a thoughtful and detailed review. We know how daunting a $2.7 million renovation can be for a volunteer board, and were truly honored that you trusted *** to help carry it across the finish line.GIM Property Management

• Review fromZhen X

  Date: 08/02/2025

  5 stars
  Flawless Oversight of a $500K Exterior Renovation! GIM managed every detail of our exterior envelope project, including budgeting, contractor negotiations, and bank reporting. Their team even caught billing errors before we paid. We ended with a stunning renovation and no financial mess. Total pros.
  

  GIM Property Management

  Date: 08/03/2025

  Hi ****,Thank you so much for your kind words and for sharing your experience. Managing an exterior envelope renovation of that scale requires precision at every step, and we're proud to hear that our team delivered the oversight and financial clarity you expected.GIM Property Management

• Review fromJames T

  Date: 08/02/2025

  5 stars
  Weve cycled through 3 property management companies over the last decade, and GIM is by far the best. They actually return calls, handle maintenance efficiently, and have even increased resident satisfaction scores. Mike and his team are top-notch.
  

  GIM Property Management

  Date: 08/03/2025

  Hi *****,Thank you for taking the time to leave such a thoughtful review. It means a lot to hear that, after years of experience with other management companies, you've found real value in partnering with GIM.GIM Property Management

• Review fromStephanie M

  Date: 08/01/2025

  5 stars
  We've worked with GIM for over a year now, and they've consistently impressed us with their responsiveness and attention to detail. Maintenance issues are handled promptly, and their communication is clear. Our HOA meetings are now organized and professional. Highly recommend.
  

  GIM Property Management

  Date: 08/02/2025

  Hi *********,Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your continued partnership over the past year. Our team takes pride in being responsive and detail-oriented, and its rewarding to hear that our efforts have made a positive impact on your HOA operations.Were especially glad to know that maintenance issues and meetings have been smooth and professionalthats exactly the standard we aim to uphold. Thank you again for your recommendation!Warm regards,The GIM Property Management Team

• Review fromDaniel D

  Date: 07/30/2025

  1 star
  GIM refused to add language to their agreement that would commit their services to be delivered acc. to Massachusetts General Laws related to condominiums (Section 183A); GIM would not commit to how frequently they would be on site for inspection and supervision of service providers they hire; GIM would not agree to follow the governing documents that sanction the Board; GIM did not provide references from other condos; after 3 months and with no explanations they informed us that we were not a good fit and ended their pursuit of our property management business.
  

  GIM Property Management

  Date: 08/01/2025

  We're sorry it didn't work out and wanted to offer a bit of context from our side. We always operate based on the condominiums governing documents and Massachusetts General Law Chapter 183A. Our contracts are written to be in full compliance with 183A, and that's something we apply to how we manage every property. During our conversations, we were open to making adjustments to the contract, and we accepted several of the initial changes that were suggested. But after that, additional edits were requested, some of which raised concerns with our legal counsel at ****. At that point, it became clear there were differences in expectations around how the partnership should work. Regarding site visits and supervision of vendors, our approach is to build a custom plan based on the specific needs of each property. We don't set fixed schedules before we've had a chance to understand the property fully and hear from the Board. We also want to make clear that we absolutely follow the rules set by each associations Board and governing documents. That's standard practice for us. As for references, we're happy to provide them once we've had time to make sure both sides are aligned and ready to move forward. Were also careful to protect our current clients privacy. After a few months of discussions, we ultimately felt that we weren't the right fit for each other. That decision wasn't personal, it was just an honest assessment based on the direction things were going. We appreciate the opportunity to connect and truly wish you the best in finding a manager who is the right match for your community.