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Business Profile

Paving Contractors

Public Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    James Stanley of Public Paving contacted ************ in *********** on April 23, 2024, stating that he had leftover asphalt from a contracting job. He asked me (Chair of Trustees) if we needed any asphalt. I explained that we had some large potholes in the church parking lot. He then agreed to repair the parking lot. At 4:00 on April 24, James, his team, and equipment arrived at the church. I showed James the areas needing repair. He then explained that the job would require about 1000 sq. feet of asphalt, which he would provide for $4 a square foot. I agreed, and that we would meet on the morning of April 24 to review and that I would provide payment. James' team began the work. Upon review the next day, I found that James had paved more than 1/2 of the entire parking lot. The estimated amount of asphalt he applied was about ****** sq. feet. He initially wanted $34,000 for the work. I gave James a check for $14,500 from my personal checking account. After speaking with the church Pastor and Treasurer, it was decided to put a "stop payment" on the check and seek assistance from BBB and the state's Attorney General on the matter.

    Business Response

    Date: 07/18/2024

    See attached response 

  • Initial Complaint

    Date:06/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired on Sep 7, 2021 to replace my driveway for $5,000. Job was completed in October 2021. He gave me a 2 year guarantee on the work performed. A 2 inch binder and a 2 inch top coat was stated in the contract. The workers only installed one coat. After the first winter I noticed the asphalt was starting to crumble in different spots on the driveway. Also ******** that was built at the end of the driveway was not holding back the rainwater from coming down the driveway and the area around the storm drain had been undermined. I have been calling and texting James on a regular basis with him promising to come back and do the repairs. My last text was June 1, 2023 to which he has not responded.

    Customer Answer

    Date: 06/14/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 06/28/2023

    See attached 

    Customer Answer

    Date: 06/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

Public Paving is NOT a BBB Accredited Business.

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