Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Laboratory Research

PrimeBio Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Research.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product for one of the touted promised results which was removal of sunspots and skin blemishes. The company guarantees a full refund with container returns, either used or empty. They offer a 60 day full refund policy for any reason, however they strongly suggest use of the product for at least 60 days to obtain results. I had no results at all after using this product for 60 days. I returned all 3 bottles I received with an explanation as required. My refund request was denied because it was received several days after their 60 day guarantee. I contend that their advertising is false due to their suggestion that the product be used for at least 60 days for results! I am seeking a full refund for lack of any results and their contradictory refund policy. I hope you can help me and appreciate your time and effort. *** *******

    Business Response

    Date: 09/25/2025

    Dear ***, I am sorry to hear about your problems with getting customer service for your purchase. But I need to clarify: 1. We are not PrimeBiome company. 2. We sell Botulism related research products for industrial and government research and have no such topical products you are looking to get a refund for. 3. You and many other contact and complain to us about PrimeBiome, we have found some contact information for them: ************************************ and *** phone support at **************. We are sorry you have this experience but I hope that others see this reply so they are less likely to contact Prime Bio, **** for products that are not ours and not retailed, sold or associated through us in any way.

PrimeBio Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.