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Business Profile

Sports Betting

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Betting.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DraftKings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1,675 total complaints in the last 3 years.
    • 314 complaints filed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2026

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REMOVEDwas offering a promotion where if you opted in and deposited $50 via Venmo you would receive $25 in DK bonus cash. I made 3 deposits via Venmo after opting in over the course of 4 or 5 days totaling $95. When a few days had passed I wondered why I hadn't seen the bonus cash in my account. I went back and checked the promo to see that the details meant you had to do a single deposit of $50 of more. Common sense would dictate that if I had known that or if it had been spelled out in the promo without reading the details, I would have done that. I normally do not use Venmo anyway. I emailed support asking for an exception to be made or even to just credit me half the bonus as a compromise as I've been a customer since the early days of the site. They said no and when I pushed back, they held strong which is crazy to me. They gift people bonuses all the time and to me this is a case where an exception is due.

    • Initial Complaint

      Date:09/04/2026

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is REMOVEDDOB: REMOVEDI am filing this complaint against DraftKings regarding the restriction of my account and the continued withholding of $3,119 in funds that belong to me.Approximately three weeks ago, DraftKings restricted my account and required me to provide additional documentation to verify my identity. I was specifically instructed to provide a Self-Certified Identification (a photo of myself holding my drivers license) and my most recent bank statement.I fully complied with DraftKings verification request and uploaded all of the requested documents approximately two weeks ago. Since submitting the documents, my account has remained restricted and I am still unable to access or withdraw my $3,119.I have repeatedly contacted DraftKings Customer Support seeking an explanation and asking when my account will be reviewed and when I will be allowed to withdraw my funds. Unfortunately, instead of receiving a meaningful response from a representative who can actually address my situation, I continue to receive what appear to be automated responses that do not answer my specific questions or provide a clear timeline for resolving the REMOVEDthis point, I have complied with the verification requirements that DraftKings requested from me, yet my account remains restricted and my $3,119 remains inaccessible.I am not asking DraftKings for anything beyond access to my legitimate funds. If DraftKings has identified an actual issue with my account or documentation, I am requesting that they clearly explain what additional information or action is required from me. If my verification has been completed, I am requesting that DraftKings remove the restriction and allow me to withdraw my $3,119 without further unreasonable delay.I am requesting the Better Business Bureaus assistance in obtaining a meaningful response from DraftKings and a resolution to this matter.

      Customer Answer

      Date: 09/14/2026

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      REMOVED

    • Initial Complaint

      Date:09/04/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a deposit on my draftking account in May. My account was then restricted I have sent in every document needed to verify my identity and they still will not release my funds

    • Initial Complaint

      Date:09/01/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 4:07 September 1, I uploaded my bank statement and my drivers license showing matching proof of my residence. I also uploaded the check in the mail I received from DraftKings delivered to my P.O. REMOVED, REMOVEDas proof.This company has had my account on restriction since august REMOVED. They are not allowing me to withdraw my money.

    • Initial Complaint

      Date:08/31/2026

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings was having known issues with a promotion not being able to be selected with their system and still hasnt made things right by offering the promotion to customers who still made the qualifying bet. Ive attached pictures showing my qualifying bet, the promotion and game start time. They know want to take their time deciding whats right when the right thing is honoring their promotion regardless of their technical difficulties. The bet cost me $50 dollars and the promotion would value out at $150 in bonus bets as there was 6 home runs and each one would be a $25 bonus bet equaling to 150. A Sportsbook cant promote false advertising and have clients lose their money to then decide how they want to resolve things. This was 08/30. They have now emailed me back saying they wont honor the promotion when they had a known on going issue and now REMOVEDlost $50 and over $150 in bonus bets

    • Initial Complaint

      Date:08/29/2026

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If I could give DraftKings 0 stars I would! If your VIP or premier stay away! DK REMOVEDcompared to any other betting site.There app only works when its convenient and when you win the app slows down for live REMOVEDis a POS. Go anywhere but dk for FairPlay! They are crooks

      Customer Answer

      Date: 09/09/2026

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/29/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They offer a promo cash 100 $ if you get friends to sign up and they just took my friends money and we get nothing

    • Initial Complaint

      Date:08/28/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello an unknown individual has been using my cards info on this website called DraftKings. I was able to get photos of proof the account being used does not belong to me or anyone I know. As you can see from the attached photos neither name or address matches mine, and from my varo bank statements it says the charges were done in Masschusets which Ive never been to. You can see it literally says card present. My bank has my location all the time and they have concrete proof Ive never been to REMOVED. Please return my money that was fraudulently stolen and used asap.

      Customer Answer

      Date: 09/08/2026

      I have not heard from the business in response to my complaint. Yes a response is crucially needed as there is undeniable proof the charges are unauthorized. 

    • Initial Complaint

      Date:08/28/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a $10.00 bet on Pick 6 through DraftKings and one of my players failed to meet the minimum requirement to be considered "in play" according to the "voided player" policy stated in their own policy; however, they chose to not honor the voided policy and I was paid $18.82 instead of the $80.00 owed to me after the remaining five players were successful in surpassing their "over".Whereas this is a very small amount of money in the world of gambling and not necessarily an issue involving a financial emergency, I believe citizens deserve to know when online gambling companies are deceptive and they should be held accountable.

    • Initial Complaint

      Date:08/24/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a dispute opened against Draftkings in June of 2026. I wasn't aware of this dispute. I received notice at the end of July that I had lost the dispute which was the first time I was aware of this. REMOVEDput my account locked August 3rd. I have $145.00 in my account. I never received any money back from said dispute. The dispute was won in REMOVEDfavor NOT MINE. Now REMOVEDwants me to pay an additional $400.00 to get my account reopened claiming that the dispute resulted in a loss on their end. I never received any money back and never won the dispute. I have a clear amount of documents to support that. Now REMOVEDis holding my money hostage and refusing to do anything about it until they receieve $400.00 which they already received. I want my money out of my account.

    DraftKings, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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