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Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 4,624 total complaints in the last 3 years.
    • 2,188 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked for my refund to be put on my debit card and instead they credited me on the site and continued to want me to buy from.there site

      Business Response

      Date: 01/02/2023

      Hello *******,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      I have checked with our online customer service team and understand your order has been fully refunded. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

    • Initial Complaint

      Date:12/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a toy kitchen for my son. It was a Christmas gift. I keep getting switched between agents and bots. I was promised $39.48 to my account & an additional ,$5 for the inconvenience. They keep saying allow 24-48hrs. No refund YET. They lied. Purchased Dec 4th. PO-211-***************** They sent a pink "red" kitchen. I ordered green. They don't care. It's been 3 days since they promised I'd have the funds back. What a joke.

      Business Response

      Date: 01/01/2023

      Hello Kelsy,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      I have investigated your case. Our merchant suggested that one side of the package is pink, but the color of the toy inside should be the one you ordered. We are sorry for the confusion. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

    • Initial Complaint

      Date:12/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 8 items. (Order time: Dec 10, 2022, 11:33 pmOrder ID : ************************ ) I received an EMPTY package with no items. I chatted them MANY times and was refunded for 4 of the items, but never the other 3. I chat them EVERY day and they send me the same preprogrammed answer "we forwarded to supervisor and will get back to you in 48 hours". It has been over 400 hours from the first time they said that and I am not getting anywhere. I called and their number is invalid.

      Business Response

      Date: 01/01/2023

      Dear *****,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      We have checked with our customer service team. We understand that you have requested PayPal to terminate the payment. We have already accepted the request on our end. Please be rest assured that PayPal will not process your payment as a result. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

    • Initial Complaint

      Date:12/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took the order on December 8 2022. They decide to credit my account for $175 however does not contact me for refunding options. They refunded to my credit card a smaller order made the very next day. They say it can take 3-5 business days however in another policy say it can actually take up to 30 working days to show to your original payment method. They have made several delivery updates however refund or credit my account. Makes no sense.

      Business Response

      Date: 12/31/2022

      Hello **********,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      I have checked with our online customer service team and understand your order has been fully refunded. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

      Customer Answer

      Date: 12/31/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************************

    • Initial Complaint

      Date:12/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** is a joke! They are scammers! I have made a few different orders on TEMU in which I never received my items. **************** might as well be non-existent too! I've asked for a refund several times and have gotten stupid automated replies in return saying that they've already forwarded my case to a supervisor for review and that they'd contact me in ***** hours, WHICH NEVER HAPPENS!! I still have not received the items I've ordered on multiple occasions and all they offer is a refund and a $5 credit for late delivery, but what about a NEVER delivery?! I still want my items! They need to be resending everything I've ordered and ensuring that **** actually RECEIVES the items!!!! I do not recommend this doing business with this company!

      Business Response

      Date: 12/31/2022

      Hello Kyra,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      I have checked with our online customer service team and understand your order has been fully refunded. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

    • Initial Complaint

      Date:12/24/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order (Order ID : ************************* on Dec 9, 2022, but I haven't received it yet. The tracking shows it was "delivered in or at the mailbox at 11:59 am on December 19, 2022", however, I don't see it anywhere. The Temu customer services, which responded slowly, refused to reship the item but proposed to issue a refund and asked me to place a new order. This is unsatisfactory because the item price has increased. Moreover, **** promised a $5 credit for late delivery on its website, but I wasn't given the credit.

      Business Response

      Date: 12/30/2022

      Hello Peiran,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      I have checked with our online customer service team and understand your complaint has been resolved. We have processed the refund for you and issued Temu credit to your Temu account to make up for the difference in prices of the product. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. Please allow up to 24 hours for the Temu credit to appear in your account. You can use your Temu credit anytime in the future with any purchase. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

      Customer Answer

      Date: 01/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:12/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on December the 3rd items was supposed to have arrived on December 12th, package is showing as delivered. I have spoken with *** and they said to file a complaint with the company for lost/stolen package and get a refund back. I have been tryning that since the 12th. These items were christmas gifts and now we're without...All i want is my Temu Credits refunded so i can replace a new order...Please refund my credits, this is a lot to lose...I worked hard at getting them and getting ppl to sign up

      Business Response

      Date: 12/29/2022

      Hello ******,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      We have checked with *** and understand your order has been successfully delivered. If you need anything else or have any other questions, please feel free to contact our customer service at help@**********************. Thank you for supporting Temu!

      Best,
      *************

      Customer Answer

      Date: 12/30/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

      Yes it's showing as delivered but the point is I DIDN'T GET THE PACKAGE. I have been fighting with y'all over this since the 12th.  I was told several times i'd be getting a full refund of my temu credits, but nothing has happened.  I want this resolved by getting my credits back so i can reorder some items. 

       

       

      Business Response

      Date: 01/10/2023

      Hello ******,


      Your order has been fully refunded. Please check your temu credit account balance. If you need anything else or have any other questions, please feel free to contact our customer service at help@**********************. Thank you for supporting Temu!


      Best,
      *************

    • Initial Complaint

      Date:12/23/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from Temu and found two items were not shipped to me. Three weeks ago, I contacted the customer service and was told it will take some time to process this issue. I waited for one week and heard nothing and then contacted Temu customer service again. I was told the same to wait again. I waited for another week and heard nothing. Then contacted the customer service again. I was asked to wait again. I don't understand why this will take so long. I asked to talk to one of the supervisor and was refused to transfer to the supervisor. I have lost my patience and this make me angry.

      Business Response

      Date: 12/29/2022

      Hello Limin,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      I have checked with our online customer service team and understand your complaint has been resolved. We have processed the refund of the two missing items for you. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

    • Initial Complaint

      Date:12/22/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: December 7, 2022 Order Amount: $7.10 Tracking Number: PO-211-***************** I ordered 5 products from the company for Christmas gifts, I'd ordered before and had no issues, and was promised a delivery date of December 21st Shipping tracking has not updated since December 9th. I've asked the company to speak with a supervisor and wad given the run around so I *************** **** hadn't received the package at all as of December 21st so they told me contact shipper (Temu). I've since asked to speak to a supervisor 3 times (so 4 total since this started) and am given the run around and ignored about it. The company will not tell Me where my package is nor will they give me the promised $10 (per their customer service agents) credit for not having my package here on time. It's theft and now it's almost Christmas and the package contains gifts and they don't understand that.

      Business Response

      Date: 12/29/2022

      Hello ********,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      I have checked with our online customer service team and understand your order has been fully refunded. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

      Customer Answer

      Date: 12/30/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. My only other issue is that I should not have had to take it this far in regards to my order. I was told, after I had filed the complaint, by one of your employees thati would still receive my order and again I have still get to do that, but it is what it is. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Thank you for your time and have a happy new year, 

      ***************************

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/02/22 I purchased items from Temu. (91 items: $141.74--Tracking #: 9205590324919100600968--Order ID:PO-211-02796800256630816--Expected delivery window-Dec 13-Dec 21) My order tracking last updated 12/07/22. *last tracking reported for my package* ***************************************** Shipping Partner ************** Awaiting Item December 7, 2022, 6:10 am The items are stocking stuffers for my family and with no tracking update, my conclusion was that the package would not arrive in time for Christmas. Just in case, I contacted the post office as well as Temu. The post office said they never received the package. **** apologized for the delay and said they would refund the order to my Temu account and that I could keep the items if they arrived. I immediately said that I didn't want Temu credit, to refund it to the original payment method. That is when the issues began. She (********) wouldn't respond and left the chat. Next was ****** who wouldn't say a word. I waited until the next day and tried again as no one would respond to me. I got someone named ****** who said they would forward it to their manager I told her I would like to speak to her manager and she left the chat. I was then given someone named ***** who told me she was sorry for the inconvenience and would try to help me the best she can. I thanked her and she then left the chat. Needless to say, ****'s customer service leaves a lot to be desired. I have informed them that I would also be reporting it to my credit card company, which I did and they asked that I try again to resolve the issue with Temu which is why I tried again the next day.I placed an additional order with Temu approximately 1 week later and received it with no problems. (Tracking #: 1Z144AW76603322655). I am disappointed that I will not receive my items in time and that **** is refusing a refund to my original payment method. I decided to report them because their customer service needs help and other consumers should be wary.

      Business Response

      Date: 12/28/2022

      Hello,

      I am ************* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 

      I have checked with our online customer service team and understand your complaint has been resolved. We have processed the refund for you. Please allow **** business days for refunds to appear back to your original payment method. Timing varies depending on your financial institution and can take up to 30 days. If you need anything else or have any other questions, I'm here to help. You can reach me at joy.***@temu.com. Thank you for supporting Temu!

      Best,
      *************

      Customer Answer

      Date: 12/29/2022


      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does currently satisfy my issues and/or concerns in reference to complaint #********. I reserve the right to address my concerns if there are any changes pertaining to this new development.

      Regards,

      T W

    Temu.com is NOT a BBB Accredited Business.

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