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Business Profile

Stair Lifts

Stairlifts of Louisiana
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint on behalf of and with the permission of our patient, *************************. She has been trying to get her stair lift device repaired for over a month. It was installed and maintained by Stairlifts of Louisiana a few years ago and she mentioned having a few problems with the device and the customer service but nothing like this current issue. ************** is disabled, and uses a motorized wheelchair due a lower right leg amputation. Since her stairlift has been broken she has not been able to leave her home, as needed, to buy groceries and other household items. She stated she feels trapped and is concerned about being able to access, at least, food. Any assistance you can provide with getting her stairlift repaired quickly will be greatly appreciated. Her telephone number is ************** and she is willing to speak with anyone about her complaint

    Business Response

    Date: 07/16/2024


     To Whom It May **************** First we would like to apologize for the confusion.  We have been working with ***************** now for a few  years.  We have been to her home several times since she has become one of our customers.  There have been a few issues with her repairs and with the communication between ***************** and our company.  We have serviced and repaired her equipment on multiple occasions without incident.   After the last visit ***************** needed several parts replaced, however, we are at the mercy of the distributors and their timing.   We are contacting ***************** at this time to try and set up a time that she is available.  Please feel free to contact us back if you have any more questions or concerns.

     

    Thank you 

    *******************

Stairlifts of Louisiana is BBB Accredited.

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