Complaints

This profile includes complaints for Valluzzo Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Valluzzo Companies, LLC has 30 locations, listed below.

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  Valluzzo Companies, LLC

  8710 Jefferson Hwy Baton Rouge, LA 70809

• 

  Valluzzo Companies, LLC

  200 Main Street Baker, LA 70714

• 

  Valluzzo Companies, LLC

  10501 Burbank Drive Baton Rouge, LA 70810

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  Valluzzo Companies, LLC

  9959 Perkins Road Baton Rouge, LA 70809

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  Valluzzo Companies, LLC

  720 Government Street Baton Rouge, LA 70802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  McDonalds #26202 - 3009 Hwy 190, Hammond, LA. On 6/6/2023 between approximately 3:40 PM and 4:15 PM. Absolutely unacceptable staff, service, speed, and restaurant. Money paid, but order never delivered. My order (720) was not ever delivered in the appx. 30 minutes I stood around after placing it at the kiosk. All the staff did was bicker about schedules and talk bad about customers. 6 employees on the line and at the pass with no progress. The kiosk did not even print a receipt because it was out of paper. My order was 720 - I do remember that. 2 McDoubles, Medium Fries, and a Large Unsweet tea. 6 people in the back and no food arriving to customers in lobby. But wait, a different customer placed an order after me and behold, all food delivered in 10 minutes, specially made hot and fresh and this one customer was tended to personally because she knew the staff. Also, there was a girl wearing a safety vest running her mouth to customers telling us "they can wait if they want their food." Wasn't able to get a name because she hid in the back and had no tag. Same other customer comes back in because order is wrong, again specially attended to while 10 other people waiting in the lobby on orders already placed, but NOTHING is coming out. I paid almost 11 dollars for food that never came out. What am I supposed to do - wait 1 hour for food? Staff starts running their mouth disrespectfully to customers waiting who already paid. Someone asks to check on an order, and they will ignore you or mouth of to you with disrespect. Especially employee with the safety vest, who thinks she can just tell customers if you want your food you can wait for it patiently, after waiting 30 mins.
  
  I want safety vest girl addressed. I want manager addressed for special service and only service given to a friend while no one else received anything in same time. I want restaurant owner contacted. I want answers as to why this restaurant stole my money. I couldn't even get a refund.

  Customer Answer

  Date: 07/20/2023

  No response from business

  Charges were disputed with bank. Credit was issued. No call or contact from franchise or owner was received. They do not care. At all.