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Business Profile

Property Management

Lucian Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2024 explain Ice box didn’t work
    never replaced
    Sept 23 2024 explain A/C unit broken over 80 degrees in home have small disabled kids
    never repair living conditions are unlivable
    never responded and blocked both my numbers to reach out in regards to status of repairs.
    Extreme high fees to pay rent

    Business Response

    Date: 11/18/2024

    This claim is frivolous and unnecessary. A replacement working fridge was delivered to the site. Someone in the household removed the freezer gasket from the fridge, making the cool air unable to pass to the fridge. This property was also managed by another property management company, and any issues relayed to them should be assumed as their responsibility. The AC unit did break, but also due to the filter not being changed monthly as required. From multiple HVAC professionals, their assessment reflected that due to neglect, trash from the home was sucked into the air return, causing a blockage of the evaporator coils. This, in turn did not allow proper air flow throughout the home in addition to making the compressor burn out, requiring its replacement. 

    Tenant's phone was disconnected without notice to us, causing a breach in communication. We were unable to reach the tenant and she did not furnish us with another number to communicate the status of the AC being repaired. Phone numbers were never blocked on this end. The delay in replacing the unit was due to type of refrigerant the system being used was older and the first unit installed did not function properly, so it was replaced with a working unit 2 days later. 

    The rent is in accordance with fair market value for the size and location of the home. 

    The tenant was also out of lease and was given a 10-day notice to vacate, which was issued on October 23 and enforced November 3. 

Lucian Properties is NOT a BBB Accredited Business.

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