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Business Profile

Engine Equipment

Diesel Parts Direct
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an alternator from Diesel Parts Direct on Nov. 4, 2022. The order was phoned in because we wanted to make sure it would fit the John Deere Dozer. The salesperson said it was for the Dozer so it an order was placed. Alternator was supposed to be in stock but drop shipped from another company to us.. My credit card was charged $257.55. The alternator arrived around the 9th of Nov. When it was opened it was the wrong part. My wife called Diesel Parts Direct for a return or exchange. The salesperson could not look up the dozer numbers to see if they had anything else to fit. They said we would have to get the part from John Deere. She asked for a return. They told her to go on their website and fill out a return form. This was sent on the 10th of Nov. by email on their website. We have sent 3 emails and called them again on Nov. 21st. Not one reply to emails or no phone calls from them. When my wife phoned them back on Nov. 21st. They told her they were sending a call tag pickup and were going to refund the alternator and it would arrive in about 2 days. Still waiting. The customer account # of the order is 6A2V90 and the part number is #90-05-9056. I have documents to prove if needed. We have waited long enough. This company guarantees a return, does not follow through and does not have any customer service at all. All I request to settle the complaint is that they send a pickup and totally refund the $257.55 or anything else that they may have charged me.

    Business Response

    Date: 12/31/2022

    Mr. and Mrs. ********,


    As I expressed on the phone, we sincerely apologize for the way your credit was handled.  Diesel Parts Direct's entire business model is grow the number of repeat customers by providing every customer an amazing experience and we certainly failed to do that with your order.  Per our discussion, we have already issued you a full credit for your alternator although we have not received your return yet.  In addition, I have provided my direct line and the direct line to our Customer Experience Supervisor should you have an additional issues with this order or any future order. 

    Again, we apologize for the way this order was handled.  

    **** ******

    President

    Customer Answer

    Date: 01/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18535174, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

Diesel Parts Direct is BBB Accredited.

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