Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 GMC Terrain in August of 2022 at Walker Automotive in Alexandria,La. I was told that GMC offered the first oil change and tire rotation free of charge. My car told me when it was time to change the oil and I made an appointment to get it done. I’m partially disabled and don’t put many miles on my car. I went to get the oil change and was told I didn’t have enough miles on it so I left. The message about changing the oil stayed on my dash but I didn’t do anything because I was told I didn’t have enough miles on it for an oil change. In July of 2024 I decided to go get it changed anyway even though I still didn’t have many miles on it. I called and made the appointment and told the lady in the service department how many miles I had and she was surprised but said the service person said it should be changed at least once a year. I told her that I was getting my first free oil change and made the appointment. I went and had my oil change and tires rotated but when they finished I was told I owed $91. I said it was supposed to be free and was told that it had to have been done in the first year after purchase. I was never told that I only had a year when I purchased it or when I took it the first time or when I called to make the appointment or even before they did it that day. I live on a fixed income so what if I had not had the money that day. I am very upset that nobody ever said a word. They just said that it is a policy of GMC but they should have told me that I only had a year. Terrible communication to a customer who paid cash for my car.

  Business Response

  Date: 07/15/2024

  Good Afternoon,

  The GMC in question that was purchased by the ********* 8/16/2022 did come with one free maintenance visit which must be used within 12 months of purchase as the have a expiration from General Motors  , I understand there are some extenuating circumstances where the vehicle does not get driven often , here is what we can do , when the vehicle is due next year for its once a year oil change/rotate we will perform that service at Walker GMC at No Charge to the customer , the computer system will be updated to reflect the one free visit that can be redeemed in 2025.

  We hope this satisfies your concern.

  Todd ********

  Walker Auto Group

   

  Customer Answer

  Date: 07/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a vehicle from walker automotive in alexandria LA on June 1st 2023 and it starting giving me issues immediately after in the drivetrain. I spoke with the business and they were going to swap the vehicle out but they realized how much i owed left and are now ignoring me i cant get answers even when i go over there and speak to someone it is still goving me issues and nothing is getting done i just need a reliable way of transportation and i cannot trade it in else where because the retail value is half of what i paid for the vehicle and nobody can give me enough for it to pay if off.

  Business Response

  Date: 10/02/2023

  We had Mr. ******** come into our dealership September 26th. The client purchased an extended service contract when they purchased the truck. The client had already had the truck diagnosed at T&J Ford and Hixson Ford and was told there was no issue with how the truck shifts. Once the client came here we looked at the truck in service and our sales mamager **** drove the truck with the client. The issue the client is experiencing is he purchased new tires and they are not properly balanced. 
  
  ****
  
  **** ******
  General Manager
  ************
  ****@walkerautomotive.com

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle into Walker Automotive Service Center. When I got the notice my vehicle was ready. I picked it up, paid my bill, and continued on with my day. As I was driving my vehicle I realized that the alignment I requested had not been done or at the very least not completed the way it should have been. When I realized this I began to review my bill. In reviewing my bill I realized I had been charged not once but twice for this so-called alignment. When I realized this I immediately began to make phone calls. That day and the day following I made 5 phone calls and left 4 messages none of which were returned, some of those calls included managers. I also made an online inquiry and submitted an inquiry on their website. The first person to call me was a receptionist, AFTER ALL, THESE TRYS, After I explained to her what was happening she said she would have someone call me. When I got the next phone call it was her again stating the alignment had never been done because the gentlemen who usually handle this are out due to covid and that they could get me in when they returned. I stated that I had no desire to bring my vehicle back to them and I just wanted a refund for the 2 charges and that I would go somewhere else to have it done. After that, I was contacted by another employee saying they were working on it. I do not understand why this issue is taking so long and why they will not just refund my money since they have acknowledged their mistake. I am now on day 7 and still haven't received a call back from the Service department manager.
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/14) */
  The issue with the customer has been resolved with a refund for the amounts charged and an apology to the customer for the time it took to resolve her complaint. I think this matter may now be closed.