We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Rocky's Auto Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2022 I purchase a vehicle from Rocky’s auto sales. It was a ford flex.
    I paid them 1800 for the vehicle. We have referred two other ppl to them bringing business. I haven’t had the vehicle a full month. I had to file a police report. My personal items was in the car along with contract from them for the car. They got someone to come pick the vehicle up. Didn’t notify me they had the car. None of my personal items were received. They lied and said they just got the car I guess from an auction when they really took it from me and didn’t give me ample mount of time to make a payment. The owner is always gone or nobody is there I can talk to. I would just like a refund from my purchase plus my personal items such as clothes phone wallet kids toys clothes game system ect. It’s been 5 months and Nothing was replaced or done about it. Just want refund and something done about my missing items.

    Business Response

    Date: 05/11/2023

    The customers car was repossessed on 10/24/2022 due to failure to pay their first payment. When a vehicle is repossessed the customer has 10 business days to pay their past due balance and/or pick up their belongings. After 10 business days the vehicle goes back up for sale and the remaining items are thrown away. This customer came to our lot after they were repossessed and got belongings out of their vehicle on 2 different occasions. So it was our understanding they got everything they wanted out of the vehicle when they were here.  After 14 business days the vehicle went back up for sale and the remaining belongings were thrown away.  A letter was mailed to the customer advising the policy as well. 

    Also, the customer came back to our lot 2 weeks ago and we sold her another vehicle. We discussed this issue and she explained it was a misunderstanding. 

  • Initial Complaint

    Date:03/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a car from *****’s they had suppose to fix my transmission and asked me to pay 1700 back for them fixing the transmission. Well I got the car in 2 days the transmission started slipping and now it’s gone out and they not trying to fix the situation or put me in a new car and not the car payments onto the new car. I have asked for so many options and now my job is on the line bc of transportation

    Business Response

    Date: 03/13/2023

    Rocky's did send her vehicle to a mechanic and got a transmission put in the vehicle.  Rocky's Auto Sales paid for the transmission as well as the brake work that she asked to be done. She signed an agreement that she would pay for the work done by 3/16/2023 with her tax refund. She began calling about 10 days ago and said she was having an issue with the transmission. Our salesman *** spoke with her and was going to send a tow truck to pick it up so they could look at the vehicle. She said she would call back. Then after several days passed she called back again. I spoke with her and told her we would get it towed in so the vehicle could be checked out. She said she couldn't be without a vehicle and she would call back in the morning. She never called. We can't help with the vehicle if the customer isn't willing to let us get it in here to look at it. The tracker in the vehicle also shows that the vehicle has been driving all over. ***** wanted to get the vehicle in promptly to prevent any further damage. 

    Customer Answer

    Date: 03/14/2023



    Complaint: ********



    I am rejecting this response because: *** AND ******* SAID THEY WAS GOING TO CALL ME BACK THEY NEVER NOT ONCE CALLED ME BACK . IF THE TRACKER IS SHOWING THAT ITS BEEN DRIVING PLEASE TELL ME WHERE TO BECAUSE IT DON’T WORK AS WELL WHEN I ASKED ******* WHY CAN’T ***** JUST GIVE ME A DIFFERENT CAR SHE SAID “BECAUSE ALL OF OUT CARS DO NOT WORK” . THE STUPID CAR STARTED SKIPPING AND JUMPING 3 DAYS AFTER I GOT IT LETS KEEP THAT REAL. I CALLED BACK AS SOON AS IT STARTED AND *** SAID HE HAD TO TALK TO ***** NOBODY NEVER CALLED ME BACK SO YEAH I TOLD THEM I CAN’T BE WITHOUT A CAR BECAUSE I CAN’T! HOW DO THEY EXPECT TO GET PAID AND THEY GAVE ME BROKEN CAR THATS NOT FIXED. ITS A WHOLE CRACK IN THE TRANSMISSION NOTHING BUT FLUID COMES POURING OUT . THEY NEVER CALLED ME TO FIX THE SITUATION BUT THEY WANNA CALL ABOUT SOME MONEY FIX THE PROBLEM FIRST OR GIVE ME ALL OF MY MONEY BACK ON THIS CAR



    Sincerely,



    ****** ********

Rocky's Auto Sales, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.