We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Frederick Builders, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired the company to repair my roof. My roof still leaks after the repairs. When I contacted the company, I was told I need a new roof.

    Business Response

    Date: 12/18/2023

    Ms. ********

    We sent you a repair estimate on 10/22/21. That proposal is attached. We did not hear anything back from you until the wind storms in March 2023. We came out to measure the roof and upon my inspections the roof was well past the end of its service life. We recommended you to replace the roof. I sent you a roof replacement estimate on 3/27/2023. That proposal is attached. Three days later you mailed us the 2021 repair proposal signed. I contacted you upon receiving that signed proposal making sure you wanted the gutters and new passive vents instead of the new roof. You said you did not want a new roof. Again, I tried to persuade the new roof because of the roofs condition. There was never any mention of roof leaks. In September 2023 we came to install new gutters and passive vents. While we were installing the passive vents I went ahead and installed new 3-tab shingles at missing areas on the front and rear slopes at no charge. After our repairs were complete, we sent you your invoice. We did not receive payment within 30 days so we called to check on payment status. You refused to pay because you said the roof was now leaking. Again, this was the first mention of a roof leak. I mentioned to you again our previous conversations, and that the roof was needing replacement. You said you would think about it and get back in touch with me. We have left you voicemails and mailed letters regarding your unpaid invoice, with you responding to none of our efforts. I have uploaded all our documentation and if you would like to discuss, you can call us back. 

    Customer Answer

    Date: 05/22/2024

     
    Complaint: ********

    I am rejecting this response because: The customer stated that she has recently experienced leaks in different areas of the roof.  The customer requests that the business reach out to her and arrange to come out and assess her roof.

    Sincerely,

    ***** *******

Frederick Builders, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.