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Average of 44 Customer Reviews
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Review fromDaniel W
Date: 04/03/2025
1 starSeek now was used on my home contracted through S**** **** with rep Aaron H********* assessing the damage done to my house. Aaron said to my contractor and I “ I was unable to get on the backside of the roof because i didn’t have my proper boots.” The main hail damage was done to the back side where the storms came through. Aaron went ahead and submitted his report that there wasn’t enough damage to get the roof replaced. What are we doing here? If seek now can’t perform a full and proper inspection but still submit a report that there wasnt enough damage to replace or repair isn’t that considered fraud? My contractor was standing right next to me when we told us he couldn’t examine the back side and I also got it on video. Aaron H********* submitted a false, inaccurate report and needs to be held accountable. Seek now needs to be held accountable.Review fromGeorge P
Date: 04/02/2025
1 starI'm from the Cleveland, Ohio area. I had a seeknow inspector out to my home via an insurance claim to inspect and document damage. My contractor on sight mentioned that the SeekNow inspector doesn't believe a storm hit my property and told my contractor that the claim was being shot down. My question regarding this is "Why is a bipartisan inspector offering his opinions on whether or not a storm touched my property?" I thought these inspectors jobs were to document damage, not track the weather and decide if a claim is denied or not. That being said, as the inspector let me know he was all wrapped up I asked if he'd found any damage. He told me "Yes, you have some damage up there but I don't think you've had a storm in this area." Again, I thought their job was to document damage, not give their 2 cents on if a storm happened on MY property. Claim was denied and my insurance company refused to pass along the report put together by that inspector. All in all, absolutely terrible company. They pander to the insurance companies, lie to your face, try to play adjuster and are overall very shady inspectors. Must be why every major insurance carrier utilizes their service. Hancock > SeekNow 12/10 times.Review fromPaul L
Date: 03/29/2025
1 starSorry excuse for a company. They have 0 experience on inspection yet get jobs due to the fact they're dirt cheap. Don't even allow them in your dry way, home, roof, or yard..Review fromKent R
Date: 03/03/2025
1 starLike many below I have had a similar experience. The adjuster provided by seek now, for Nationwide, walked our roof along side our roofing contractor, documented damage said yep plenty of damage. But when they filed with Nationwide it was said No Damage, denied.Review fromDustin B
Date: 11/16/2024
1 starDustin B
Date: 11/16/2024
An absolutely terrible company. I am an adjuster, and I have to say, it is really disappointing that so many insurance companies are using this company now. The staff that run it are so unprofessional. They do not answer the phone, long wait times to reach customer service that never seem to end, technicians not showing up to their scheduled roof inspection and then rescheduling it a week or more later, the accounting team taking days and days to send an invoice in order for us to bill for our insurance file. Just an awful company. Just a big waiting and hoping game with this company.
SeekNow Inc.
Date: 11/27/2024
Hello Dustin, We sincerely apologize for the inconvenience you experienced with our services. This is not reflective of the standards we strive to uphold. Please email us at [email protected] if there are any specific claim numbers and/or additional details that you would like to share so your concerns can be addressed. Thank youReview fromChris M
Date: 10/06/2024
1 starChris M
Date: 10/06/2024
I wouldn’t a negative 5 star rating. They do not know how to operate a phone and communicate after setting up a scheduled time and no show no call!SeekNow Inc.
Date: 10/08/2024
Hi Chris, we sincerely apologize for the inconvenience you experienced with our scheduling. This is not reflective of the standard we strive to uphold. Please email us at [email protected], if there are any additional details that you would like to share.Review fromMark H
Date: 08/31/2024
1 starMark H
Date: 08/31/2024
So apparently my insurance company uses these people to come do the inspections. I live in Oklahoma so we are always having to file claims due to weather. I had filed a claim for damage to my home and I couldn’t believe it when my phone rang on a holiday that unless you save lives you should not be working on. When I asked why they were calling me especially on a holiday the representative told me they work 365 days a year. That is completely unethical for you to have people working on Thanksgiving and Christmas. I told the representative that I know he was only doing his job but to not call me on a holiday. Holidays are family time and people do not want to be away from their families on those days and consumers do not want people calling them while they are trying to spend time with family. I feel sorry for their employees. I never wanna do business with anyone who doesn’t believe in family time. I really hope that the company does what’s right because every employee I have spoken with or dealt with there are great. Some companies don’t know what they have until it’s gone and believe me if you don’t treat your employees right they will leave.SeekNow Inc.
Date: 09/24/2024
Hi Mark - Thank you for sharing your experience. Seek Now prides itself on being the preferred inspection service provider for the top 25 Carriers. All of Seek Now’s inspectors are vetted and certified to collect non-bias, data-based property damage information on behalf of adjusters, which in turn allows adjusters to make their own determination on property damage. Our job is to empower the expert adjuster to make that call while we provide the ground truth required to do it. Thanks again for reaching out!Review fromJenny C
Date: 08/21/2024
1 starJenny C
Date: 08/21/2024
Had roof damage that was ovvious. Got claim covered after getting my roofer involved but seek found none. Either incompetent or did not ecen lookSeekNow Inc.
Date: 09/24/2024
Hi Jenny - Thank you for sharing your experience. We take our inspector interactions very seriously and strive to uphold the highest standards. Seek Now is proud to be the preferred inspection service provider for the top 25 insurance carriers. Over the past 12 years, we've consistently delivered unbiased, data-driven inspection reports and details. All of our inspectors are thoroughly vetted and certified to collect accurate information on behalf of property adjusters. Many of our inspectors have backgrounds in adjusting and roofing, which further qualifies them to provide the critical insights adjusters need to assess property damage. We do not have any say on if the claim gets approved or denied. We appreciate your feedback and thank you again for reaching out.Review fromSam G
Date: 07/17/2024
1 starSam G
Date: 07/17/2024
I was at a roof inspection while an employee of SeekNow named "Kave" was inspecting the roof for a Traveler's adjuster. Subjectively, Kave did not do his job of identifying damage well. The adjuster on the claim came onto the first story of the roof and agreed with me about several hail hits in Kave's test square that was marked with zero damage. Beyond not doing his job well, he was extremely unprofessional. Kave told the adjuster he would be emailing his photo report to him, and I told the adjuster I would be emailing photos as well since Kave hadn't documented any damage. Kave responded by saying "Do whatever you have to. The next time I see your truck out on a jobsite and there's a dog in it (my dog came with me to the inspection), I'm going to break out every ******* window of your truck." He stated this in front of the adjuster, the homeowner, and the homeowner's three children all under the age of 10. This is COMPLETELY unacceptable behavior from one of your employees and I would like to know how you intend to address it since he threatened damage to my property.SeekNow Inc.
Date: 09/24/2024
Thank you for bringing this situation to our attention. We take all feedback very seriously, and we sincerely apologize for the experience you had during the inspection. We investigated the matter thoroughly and worked internally to ensure that any miscommunication or misunderstandings were clarified.
However, we would like to emphasize that the type of language and conduct you’ve described is not in line with Seek Now’s values or our professional standards. We have been working closely with our team to reinforce our commitment to professionalism, respect, and high-quality service.
Review fromKathy W
Date: 06/25/2024
1 starKathy W
Date: 06/25/2024
Seek Now works as a contracted consultant for State Farm adjusters when there is damage. The Seek Now consultant comes out, tells the home owner that there is damage but then denies the claim. Both Seek Now and State Farm, refuse to share written details and pictures they take of the homeowner's property. My recommendation, is do not use this company. This is a bait and switch vendor and together with Insurance companies - defraud the policy owner and this just results in increased premiumsSeekNow Inc.
Date: 08/02/2024
Hi Kathy, Thank you for sharing your experience. We take our inspector interactions very seriously and strive to uphold the highest standards. Seek Now is proud to be the preferred inspection service provider for the top 25 insurance carriers. Over the past 12 years, we've consistently delivered unbiased, data-driven inspection reports and details. All of our inspectors are thoroughly vetted and certified to collect accurate information on behalf of property adjusters. Many of our inspectors have backgrounds in adjusting and roofing, which further qualifies them to provide the critical insights adjusters need to assess property damage. We do not have any say on if the claim gets approved or denied. We appreciate your feedback and thank you again for reaching out!
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