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          Arnold's Service Company, Inc. has 1 locations, listed below.

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            Business ProfileforArnold's Service Company, Inc.

            Heating Equipment

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/4/1995
            Years in Business:
            35
            Business Started:
            2/6/1989
            Business Incorporated:
            2/6/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of HM01340 for this business, issued by Kentucky Department of Housing

            These agencies may include:

            Kentucky Department of Housing

            101 Sea Hero Road

            Frankfort KY 40601

            Type of Entity:
            Corporation
            Business Management
            • Mr. Kenneth S. Arnold, President
            • Mrs. Barbara Arnold, Secretary
            Contact Information

            Principal

            • Mr. Kenneth S. Arnold, President
            • Mrs. Barbara Arnold, Secretary

            Customer Contact

            • Mr. Kenneth S. Arnold, President
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/06/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a part from this company for my home HVAC system. The part arrived and was the incorrect part. I contacted the company and was told they would not accept a return, as they do not resell used parts. This part is not used. When it arrived, we removed it from the plastic wrap, because we could not see it through the wrapping. We immediately realized it was the wrong part and put it back into the box and contacted the company. When we contacted the company, we had only had the part for less than 12 hours. There is no way we could've " used" this part in 12 hours.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jason S

            11/06/2021

            Wow. Talk about customer service. Placed an order the afternoon of Nov. 4th. I was contacted by the president shortly thereafter letting me know that *** Ground would actually be faster than *** 2nd day air — and that he was refunding me the difference. So not only did he take the time to see what would be best for the customer, he proactively changed the shipping method and proactively issued a refund for the difference. He even shipped it out that day… and I had it by a little after 1 PM on Saturday the 6th. Item as described. Packaged securely. And it fixed my problem. Same OEM part but much cheaper than from Lenox. I can’t rave enough about this experience. I’ve never seen customer service like this before. I was going to buy the part from Amazon but they were many reviews saying it was a knockoff part that didn’t fit… , plus I thought I’d support a small business run by God fearing folks… and it turns out I’m very glad I did. The part was a perfect fit. It was a fast fix with the help of my daughter. It was shipped fast with a personal touch. Thanks to Steve and all the employees at Arnold’s.

            Arnold's Service Company, Inc. Response

            11/07/2021

            Thank you so very much for your business and for taking your time to do this nice and awesome review! We sure do appreciate you! You are such a really big blessing for us all! Thanks so very much for making our day brighter and happier!

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