Complaints

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• Initial Complaint

  Date:07/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter on 6/27/24. It stated date of invoice 6/25/24 for ** ***** internal medicine. Account *********. I have zero recollection of what this is for nor would I have an outstanding balance. There is no date of service and if date of invoice is where this is… it was dated days ago which also doesn’t make sense?? I went to the ***** web site and it states it is BBB Accredited. Is this a lie also??I reached out to them on 6/27/24 and zero response has been given.

  Business Response

  Date: 07/10/2024

  This is to inform you that the collection balance of $25.00 shared with the patient is correct, and below are the details for your reference.
  
  The patient received services from Nair Internal Medicine as a home visit on 09/22/2023. ****** ********** was the primary insurance at that time.
  
  The patient did not pay the copay at the time of the visit. The patient's insurance has paid as follows:
  
  Charge Amount: $290.40
  Paid Amount: $128.50
  Contractual Adjustment Amount: $136.90
  Copay: $25.00
  Since the copay is the patient’s responsibility, we billed the patient for this amount on 11/14/2023. In total, three statements were sent to the patient reflecting the outstanding balance along with the details, including the date of service and procedure. Below are the dates when the statements were sent to the patient:
  
  The first statement on 02/26/2024
  The second on 03/27/2024
  The third on 04/29/2024
  When we received no response, we moved the amount to collections.
  
  The collection letter was sent to the patient on 06/25/2024.
  
  After receiving the complaint, we tried calling the patient multiple times to update the status/reason for the bill/statement. We left voicemails for the patient but never received a return call. We are also sending all these details to the patient via email.
  
  Attached are copies of the statements.