Business ProfileforUniversity of Kentucky Federal Credit Union

On 12/1/2023 I called in requesting a skip-a-pay for my auto loan through UKFCU Completed the paperwork as required by UKFCU and submitted the paperwork which according to ******** was completed at 12/1/23 11:36 AM working with "******** *******" Received a call later that day explaining that, inexplicably, I was still charged the 307 dollar car payment that we had previously signed an agreement to skip. Was told by a "*****" that "this happens sometimes, it just pulled the payment via autopay early" Fine, please refund me the 30 I paid you as I only wanted to skip the December payment. They could not refund to my bank, so they refunded to an account they created for me where the money stood. Decided the following Monday 12/4/23, I would like to go ahead and skip the January payment. Since the 30 dollars was still in UKFCU, this seemed reasonable. The representative "****" assisted me in completing this. However, in the course of talking with **** we discovered a SECOND PAYMENT had drafted from my bank account on 12/4/2023 (that same Monday) To this day, after multiple attempts of speaking to a manager, I have absolutely no idea why the second payment was drafted. At this point in time, all I know is over 650 dollars was drafted by UKFCU from my bank account within a 4 day period. Only 337 of which was authorized by me. Taking money from another without permission or proper authorization is theft. To correct this massive mistake, the only thing they have done is reversed the transactions and put the money back into the UKFCU bank account (not my bank) They then let me know it was now my responsibility to get the money back to my bank. I initiated a transfer on 12/8/23 of 300 dollars to be moved into my account on 12/11/23 Received a call confirming this on 12/11, however, inexplicably, that was cancelled 12/12. To this day, I am still waiting for the transfer with no explanation from mgmt, over 100 dollars in overdrafts, and no money to even go grocery shopping.