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Business Profile

Business Profile

Caribbean Tours & Cruises, LLC

Travel Agency

Business Profile

Caribbean Tours & Cruises, LLC

118 W Main St

Georgetown, KY 40324-1321

Contact Information

118 W Main St

Georgetown, KY 40324-1321

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BBB Rating & Accreditation

Accredited Since: 6/1/1999

Years in Business: 22

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

1/5

Average of 2 Customer Reviews

Customer Complaints

35 complaints closed in last 3 years

29 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 6/1/1999

Years in Business: 22

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Map

Products & Services

All Inclusive Outlet is a division of Caribbean Tours & Cruises. The company specializes in vacations in the Caribbean, Mexico and a select number of all-inclusive resort destinations.

Business Details

Location of This Business
118 W Main St, Georgetown, KY 40324-1321

BBB File Opened:3/8/2005
Years in Business:22
Business Started:6/1/1998
Business Incorporated:4/4/2002 in KY, USA
Accredited Since:6/1/1999
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Caribbean Tours
  • All Inclusive Outlet
  • Jamaica Specialist
Business Management
  • Mr. Alberto Fernandez, President
Contact Information

    Customer Contact

  • Mr. Anthony Tucker, Vice President
Additional Contact Information

Fax Numbers

  • (859) 296-6698
    Other Fax
  • (800) 621-0412
    Other Fax

Phone Numbers

Email Addresses

  • Primary
  • Complaint

Industry Tip

BBB Tip: Travel Agents

Read More

Customer Complaints

35 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
I was told I would be refunded close to $1200 within 60-90 days. Nothing has been refunded and can get no answers. It is now past the. 90 days. 56e000vx amount $1170.68 Refunded ASAP Read More

Desired Outcome

Full refund

Customer Reviews

2 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Heather H

(1 star)

02/04/2021

They will not honor the insurance policy that I purchased to cover my trip for a 100% refund. I am going to have to hire an attorney as well as dispute the charges on my credit card. This company is fraudulent. You can not get a person to answer the phone.

Products & Services

All Inclusive Outlet is a division of Caribbean Tours & Cruises. The company specializes in vacations in the Caribbean, Mexico and a select number of all-inclusive resort destinations.

Business Details

Location of This Business
118 W Main St, Georgetown, KY 40324-1321

BBB File Opened:3/8/2005
Years in Business:22
Business Started:6/1/1998
Business Incorporated:4/4/2002 in KY, USA
Accredited Since:6/1/1999
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Caribbean Tours
  • All Inclusive Outlet
  • Jamaica Specialist
Business Management
  • Mr. Alberto Fernandez, President
Contact Information

    Customer Contact

  • Mr. Anthony Tucker, Vice President
Additional Contact Information

Fax Numbers

  • (859) 296-6698
    Other Fax
  • (800) 621-0412
    Other Fax

Phone Numbers

Email Addresses

  • Primary
  • Complaint

Business Categories

Local BBB

BBB of Central & Eastern Kentucky

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.