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  1. Home
  2. Kentucky
  3. Georgetown
  4. Travel Agency
  5. Caribbean Tours & Cruises, LLC
Accreditation
BBB accredited business

Accredited Since: 6/1/1999

Years in Business: 22

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 2 Customer Reviews

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Products & Services

All Inclusive Outlet is a division of Caribbean Tours & Cruises. The company specializes in vacations in the Caribbean, Mexico and a select number of all-inclusive resort destinations.

Business Details

Location of This Business
118 W Main St, Georgetown, KY 40324-1321

BBB File Opened:3/8/2005
Years in Business:22
Business Started:6/1/1998
Business Incorporated:4/4/2002 in KY, USA
Accredited Since:6/1/1999
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Caribbean Tours
  • All Inclusive Outlet
  • Jamaica Specialist
Business Management
  • Mr. Alberto Fernandez, President
Contact Information

    Customer Contact

  • Mr. Anthony Tucker, Vice President
Additional Contact Information

Fax Numbers

  • (859) 296-6698
    Other Fax
  • (800) 621-0412
    Other Fax

Phone Numbers

Email Addresses

  • Primary
  • Complaint

Industry Tip

BBB Tip: Smart Shopping Online

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Customer Complaints

24 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
Due to the COVID-19 global pandemic, current family members with asthma and CDC travel recommendations to Mexico - I am requesting a refund. My family and I booked travel through this organization for a wedding event in Mexico. Our original departure date was set for 4/9/2020 & was booked on 2/3/2020. Weeks prior to the departure date, the reserved hotel was closed due to the COVID-19 outbreak. In hopes that travel would be deemed safe by August, I re-booked the reservation for a departure on 8/19/2020. Our travel agent, ******* ******** re-booked the trip and added a credit of $1600 to our account due to the difference in original booking cost. All together, $4911.00 was the amount paid to the organization for the reservations. Ms. ******** explained that of the $4911.00 I paid, I will only be refunded an amount of $2656.00 if we cancel. When I asked why the refund would not be returned in full, she told me that "it wasn't fair" to refund it all based on her company's bonuses and commission pay-outs. This is unacceptable. On Monday July 20, 2020, I emailed ******* ******** requesting to cancel the August reservation, a full refund for all monies paid and the opportunity to re-book travel (with their agency) when deemed safe according to CDC guidelines. I attached a link to the CDC guidelines referring to US travel to Mexico and warned about a report being filed to the BBB and a Demand Letter from my attorney if the refund was not received by Friday July 24. No refund or productive communication has been received from the agency. Attached is a recent link of CDC guidelines that was swayed our decision not to travel. https://mx.usembassy.gov/health-alert-mexico-covid-19-1507update/ Once the full refund is received and CDC guidelines change, I will re-book travel with the agency. I do not want to involve legal representation - but will be forced if my refund requests are not met.
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Desired Outcome

A full refund of $4911. The opportunity to re-book travel with the agency when CDC guidelines and recommendations have changed to favorable and safe to travelers.

Customer Reviews

2 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

michael p

08/12/2020

these people have telemarketers constantly spamming me with robo calls, they take no responsibility for their illegal activites, AVOID!!

Products & Services

All Inclusive Outlet is a division of Caribbean Tours & Cruises. The company specializes in vacations in the Caribbean, Mexico and a select number of all-inclusive resort destinations.

Business Details

Location of This Business
118 W Main St, Georgetown, KY 40324-1321

BBB File Opened:3/8/2005
Years in Business:22
Business Started:6/1/1998
Business Incorporated:4/4/2002 in KY, USA
Accredited Since:6/1/1999
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Caribbean Tours
  • All Inclusive Outlet
  • Jamaica Specialist
Business Management
  • Mr. Alberto Fernandez, President
Contact Information

    Customer Contact

  • Mr. Anthony Tucker, Vice President
Additional Contact Information

Fax Numbers

  • (859) 296-6698
    Other Fax
  • (800) 621-0412
    Other Fax

Phone Numbers

Email Addresses

  • Primary
  • Complaint

Business Categories

Local BBB

BBB of Central & Eastern Kentucky

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.