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          Swope Family of Dealerships has 1 locations, listed below.

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            Business ProfileforSwope Family of Dealerships

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/29/2004

            Years in Business: 73

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Swope Family of Dealerships include Chrysler, Dodge, Jeep, Ram, Ford, Hyundai - Genesis, Mitsubishi, Toyota, Nissan and Swope Freedom Plan. 

            Business Details

            BBB File Opened:
            9/1/1972
            Years in Business:
            73
            Business Started:
            1/1/1951
            Business Started Locally:
            1/1/1951
            Business Incorporated:
            12/27/1951
            Accredited Since:
            9/29/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Swope Freedom Plan
            Business Management
            • Mr. Carl L. Swope, President
            • Ms. Susan Gifford, Director of Marketing and Public Relations
            • Ms. Susan Schmidt, Controller
            • Ms. Marsha Nannie, General Manager
            Contact Information

            Principal

            • Mr. Carl L. Swope, President
            • Ms. Susan Schmidt, Controller

            Customer Contact

            • Ms. Susan Gifford, Director of Marketing and Public Relations
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I took my F150 into Ford Swope in Elizabethtown Ky to have my cam phasers replaced under Fords customer satisfaction program. This process started in Oct of 2022, they ordered the parts and told me to drive the vehicle until the parts came in and could schedule the repairs. I had to contact Ford Swope a few times to get the work scheduled and I was finally able to drop the truck off January 16, 2023. I did not get my truck for a week, they I was able to drive it for a few days then on the 26th of January the truck got stuck in neutral, come to find out the cable disconnected from the transmission. Ford Swope assisted thankfully and got me back on the road the same day. However, I left for vacation a week later and the truck drove alright, it felt like something was off but I was not sure what it was or if it was the new feeling of fresh cam phasers. I was mistaken. the day we were leaving vacation me and my family loaded into the truck and started down the road, and the check engine light came on. I had it scanned a O'reilly's Code: P0016, I contacted Ford Swope and they said to have it checked by a ford dealers. I did not make it to a dealer, we pulled out of the parking lot a little while later and the truck shut down in the middle of the road. I had it towed to my local ford dealer who I trust and the first question after I told the service manager what happened was "did you have you cam phasers replaced recently"? Per the Service manager " the Crankshaft gear was torqued incorrectly, allowing it to move and then it split and then engine went out of time causing piston to hit valves, which the end results is no compression on many cylinders", suggested correction is new heads, camshaft, and crank gear. This situation stranded my whole family in Tx. No way home. After contacting rental companies we were forced to buy a vehicle just to get home, and not miss more work, and cost us annual leave time. I'll never go back to Ford Swope again.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Melody H

            03/13/2024

            Not pleased at all with the service, 3 months in, down payment paid in full and still the finance company doesn’t have our information and temp tag expiring in 2days

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