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Business Profile

Home Buyers

Pillar Home Buyers
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see attached
    Im angry from receiving offers to my house

    Business Response

    Date: 08/01/2024

    This homeowner has never reached out to us and we have never interacted with him. We deal with homeowners that do not wish to be on our mailing list on a daily basis. Our companies procedure is to collect a name and address to then add it to our "Do not mail List". When a homeowner reaches out to us and requests to be removed we immediately (without hesitation) add them to that list. If this homeowner would have just reached out to us then this could have been resolved easily. 

    I understand why this homeowner is upset, most companies do not have a "Do not mail" list, that means these homeowners are bombarded with mail on a weekly basis, but here at Pillar Home Buyers we do everything in our power to respect the privacy of homeowners. This homeowner has now bee removed from our mailing list so this will NOT happen again.

    Business Response

    Date: 08/01/2024

    I just had a call with this homeowner, we talked through it and It sounds like he is ok with everything after I explained it to him.

Pillar Home Buyers is BBB Accredited.

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