We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

CBK, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice on a bill I have no knowledge of. I have never heard of this company before and am receiving a bill for ******. This has to be someone who using my identity and would like this to look further into I don't have the funds to pay something I didn't even do.

    Business Response

    Date: 02/10/2023

    Due to responses being posted in a public forum, we will need permission from the consumer to have account information posted in this public forum.

  • Initial Complaint

    Date:10/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received garnishment notice after receiving notice of satisfaction of judgement approximately 10 months prior. Unable to locate satisfaction of judgement paperwork, called *****************, they said they have no record that debt had been paid and if I couldn't produce the satisfaction of judgement paperwork I had to pay the full amount again. I paid in full with a cashiers check by certified mail, return receipt. As required in the garnishment notice I requested a hearing through the ***** County District Court. Hearing set for 10/07/2022 9:00 am, mailed the notice of hearing as required through certified mail, return receipt. I appeared at the district court and was informed by the court clerk that ***************** had filed a withdrawal of garnishment and hearing was cancelled. My employer never received this withdrawal of garnishment or satisfaction of judgement and has garnished my paycheck.

    Business Response

    Date: 12/12/2022

    Business Response /* (1000, 5, 2022/10/31) */ As all responses are posted in a public forum, I am unable to respond to the complaint without specific authorization from the consumer to release account information on a public forum Consumer Response /* (3000, 7, 2022/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not asking for a discussion on a public forum, I'm asking for a resolution to an improper garnishment. Business Response /* (4000, 9, 2022/11/01) */ As all responses are posted in a public forum, I am unable to respond to the complaint without specific authorization from the consumer to release account information on a public forum. Consumer Response /* (4200, 11, 2022/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) debt has been paid in full TWICE and they have garnished my paycheck anyway. Business Response /* (4000, 13, 2022/11/01) */ You will need to contact us to discuss. Consumer Response /* (4200, 15, 2022/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to this business, they did not assist in resolving the issue. Business Response /* (4000, 17, 2022/11/15) */ As all responses are posted in a public forum, I am unable to respond to the complaint without specific authorization from the consumer to release account information on a public forum.

  • Initial Complaint

    Date:05/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have used tactics to try and take money from me unlawfully and did not follow up on there end of the agreement. They want to garnish my wages but have failed to take the money from my debit card they had on file. They never called me once to talk about this. They need charged and have fully used unlawful tactics to take my money.

    Business Response

    Date: 06/20/2022

    Business Response /* (1000, 5, 2022/05/24) */ We are unable to provide a response to this complaint in this public forum without express permission from the consumer that any/all account information can be given and posted in this public forum.

CBK, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.