Business ProfileforOlathe Dodge Chrysler Jeep Ram

We are writing to express our extreme frustration and disappointment with service we have received regarding my 2008 Jeep Grand Cherokee. The ordeal we have endured over the past 6 months has been nothing short of a nightmare. In June 2023 we brought our Jeep in for service which is covered by a ***** ******* warranty. After approximately a week in the shop, we were informed the cost of repairs were over $9,000. We were then told a third-party inspection was required by ******* prior to proceeding with the repair. While we waited for the results of this inspection, communication from the department disappeared. After two personal visits to the service center and two changes in advisors, our case was taken over by the service department manager. In August we were told by the service manager that ******* was offering a buy out, which we accepted. We then proceeded to purchase a vehicle based on the buy out amount that would accommodate our wheelchair bound son. The nightmare truly began after agreeing to accept ********* offer. Our calls and personal visits to the service department were met with apathy, and we were constantly shuffled between individuals. To make matters worse, the service manager responsible for our case and offer had moved on, leaving the new service manager unaware of any prior agreements. By mid-December we were finally told the claim had never been submitted correctly. The service department had to restart the process with ******** We have now learned that ******* has approved the repair and will not be offering a buy out option. Despite the distress this situation has caused my family, the service department/dealership has failed to take any responsibility or provide any reasonable solutions. The lack of communication or resolution is unacceptable. The general manager has been unwilling to accept a meeting to discuss our issues. No one should have to endure such a prolonged and distressing experience when dealing with a service repair.