Reviews

Review Details

• Review fromRicardo R

  Date: 04/29/2024

  These people are liars. First they tell you you can finish the contract at any time. Then they will tell you that an specific insect is not included in the contract. They told me mosquitos are included but then, they wanted to charge extra for a mosquito service.
  
  I stop using them but I kept getting bills from them, I called them and settle my balance on 3 payments, they assured me after I paid the balance they will close my account, but oh surprise I received another bill for $166 which they said is for a discount that I received to keep my account open for 2 years. Had to do a 2nd agreement to pay this and avoid collections.
  
  This company ethics doesn't exist.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Ricardo,

  Thank you for sharing your experience. We take customer feedback seriously and understand the frustration that arises from misunderstandings regarding service agreements and billing.
  
  To address your concerns about the services provided and the unexpected charges, we encourage you to reach out to our Customer Feedback Team at [email protected]. We mare dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid B

  Date: 04/22/2024

  not even worth one star... a young man came to my door telling me of the vole problem in my neighborhood. He said he worked for EcoShield and could get me a discount price to get rid of the moles and voles. I told him I don't have any moles or voles. funny thing, a month later and my yard was infested with them. So I called up EcoShield to say, come on over I need help with the moles and voles. They said sure we can come out it will be $175.00 ... pretty steep, but ok I thought if it works great. So I was at work when they came out, when I got home, I didn't see any rodent traps or poison or caster oil pellets or mint dust, or any evidence at all, someone might be doing something to stop the moles or voles. I called them, and they assured me they did. one month later, they again come out to my house. I found that odd, since I thought I only paid for one visit. Then I recieved another Invoice for $175.00 and I was like, woe woe, I didn't want a monthly service especially one that was that expensive and wasn't making a dent in the moles or voles. I called and aske them to cancel my account. Then they told me I had signed a years contract. I was like what? when? who? to cancel my account I would have to pay and additional years worth of visits, the promised me a lower prices again, and talked me into letting them finish the year. Well nine months in, I've still got the same problem. again I tried to cancel my account and again, I was threatened with a $250.00 buyout for the contract. When I asked if I could just let the contract expire I'd pay to the last remaining visits, if the the contract did not automatically renew. But guess what, they will immediately reschedule you, even after your contract is up, just like automatically renewing a subscription or service. In other words, you have to call them back after your last service to cancel your account....

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi David,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be when expectations regarding service and billing are not met.
  
  To address your concerns regarding the services provided, the contract terms, and the cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPhilip A

  Date: 09/06/2023

  They came to my door. Told me that they can resolve ******** issues. I told what issues I'm having. The salesman showed a plan that covers everything I told him. Then afterwards. I need additional services for multiple things. I told the salesman to cancel my service he prolonged the cancelation and I got charged multiple times in a 2 month period. They came out twice to 2 property I have. Still no cancelation and now he's telling I have to reimburse them. They already took hundreds of dollars for basically doing nothing.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Philip,

  Thank you for sharing your experience. We understand how frustrating it can be to encounter issues with service and billing, especially when expectations are not met.
  
  To address your concerns about the services provided and the difficulties you’ve experienced with cancellation, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are thoroughly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team