Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint on this business due to a refund they owe me 6 months ago. Initially it is over a recliner I purchased over 2 years ago. Item was on back order for a year due to the pandemic. I was told that they would issue me a refund on the item and stated that would take up to ***** weeks. After this time had come and gone I attempted to follow up with multiple attempts to get ahold of someone. I was left with no other choice but to physically show up at the business. At the beginning of March 2023 I visited the business and was told that they finally issued this refund 5 months prior to this visit. I explained to her I still hadnt received this refund and not only had I left multiple messages on voicemail I also left my new card number with an employee who randomly answered the phone a few months prior to this visit. The employee refused to give me any further information related to the refund and stated she would be in touch. I finally did received a call back from a lady named ****** around the end of March 2023 and was told the refund was issued from their end and claimed that in order reissue another refund they had to launch an investigation that will take another ***** days and she would be in touch in the next few weeks. In the mean time I followed up with my bank and they stated the transaction still shouldve went into my account, and in an attempt to assist me they needed the date issued and amount of the refund. As of today not only have I not received a follow up call I have also left several messages since. I am hoping you can assist me in resolving this issue. Maybe even preventing another issue similar to mine in the future. Also, uploaded document is the original receipt for proof of purchase of the recliner. All other info is on my voicemail. Thank you in advance, *************************

  Business Response

  Date: 05/18/2023

  Hello. We do not have the funds for your order, everything was refunded back to the credit card you paid with. The manufacturer of the recliner you purchased went out of business, **** Furniture. We can only refund an order once, sorry. Please contact your credit card company in reference to the charge. Happy to help!

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered furniture in the spring of 2021 and have only received partial shipment One item is no longer available but they will not refund our money for that item. I have called 3 times in the last 3 months and they are not returning my calls. The last call back I received was in October of 2022 and was told I would have my remaining furniture in November. That did not happen and they never called to explain why. I feel that for the item that they cant supply I should receive a refund because I definitely dont want to order a replacement item and not receive it for 2 years.

  Business Response

  Date: 01/13/2023

  We have been trying to reach you, but you said your phone ringer was off so you were not answering our calls. We have spoke on the phone since then and resolved your concerns. Happy to help!

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my daughter a bedroom suite in March 2021. Part of the bedroom suite was delivered in June 2021, but the dresser and mirror were not delivered. The bed was also broke, so that was to be replaced/fixed. Also, the bedroom suite I purchased is advertised *** made, it is not. I have been in contact with the furniture store, but at this point they are not even giving me a date for delivery. I have asked for a refund, but they said it is written in fine print, no refund. I am extremely frustrated in this matter.

  Business Response

  Date: 12/29/2022

  The manufacturer has finally shipped these backordered dressers and mirrors to us. We are scheduled to receive them by end of January. We will reach out once they arrive and we can get them delivered to you. Happy to help!

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Of bedroom set - We stopped at Luxury Furniture to look for Mattress and bedroom set. The lady ******, showed us the furniture and store. She said that the store offered ********************************** penalties. We purchased $4099.93 and gave $200 down payment on Sunday, December 18, 2022. They were going to do a partial delivery on Tuesday, December ****************** two weeks. The store manager asked my wife to sign the paperwork without telling her in writing or in words that if you did not pay this amount in 90 days you will end up paying $8000 dollars more. On the receipt it only says that we were going to pay finance fees. They do not inform the customers how much you could end up paying if you do not pay in 90 days. This is an abuse and it is misleading to the customers. My wife speaks Spanish so some things were not understood fully. This was an advantage to the sales manager. My wife work changed and now she knew she was not able to pay for this furniture. She called the finance company Koalfi ************ and asked for a cancellation. ******* agreed to and initiated the cancellation process on Tuesday, December 20, 2022 at 11:28 AM CST. Koalafi adviced us to contact Luxury Furniture to let them know to cancel the delivery. At this point no delivery has been made and no merchandise was in our hands. ******, the furniture manager refused to cancel anything and said that she was going to enforce the delivery and leave it on our porch, she said that it was our problem whether we pay or not. she couldn't do anything about it and said that all sales are finals and no returns or cancellations are accepted. Since we did not have the items with us we asked for help to cancel. Our financial situation had suddenly changed and now we are stuck with a debt that we cannot afford. At the time of sale and signing not all finance clauses were released. It wasn't until ***************************** signed the contract that a delayed text message came through with policies.

  Business Response

  Date: 12/20/2022

  Hello. Unfortunately, ourselves and the finance company would both have to disagree with this information. All finance agreements are signed by you on your personal cell phone in store before your order is completed. The finance company provides you with all the terms, payment amounts, and interest fees at that time. The finance agreement cannot be completed without you agreeing to these terms in store on your cell phone via digital signature. Once the finance agreement is signed on your cell phone; we then have you sign our agreement stating: "all sales final, no returns, no refunds, no exchanges." See attached.

  We have security video footage of all these digital and physical signatures in our store as well.

  Everything was presented to you in formal writing on your cell phone and on paper for you to read, review, and agree to. This contact has been attached for your review.

  Unfortunately, we have this contract in place for reasons listed and cannot violate this contract as stated.

  Your order was already loaded on the truck and scheduled for delivery today per your request.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bedroom set June 23, ****. The order stated that it would be deliver in **** weeks. I paid $1399.99 and called in July, talked to a sales person that said it could take the 20 weeks. On August 20th I requested a refund or cancel the order. They did not respond until October 18 telling me all sales are final and due to the National Pandemic deliveries are taking longer. I called again the end of October and a sales associate said my bedroom set was scheduled to be shipped the 3rd week of November. It is now December 1 and I have not heard from them about a delivery and my online Order #**** still says awaiting fulfillment. They have taken my money and I have no product to show for it. It has been 23 weeks since I placed my order.

  Business Response

  Date: 12/08/2022

  Unfortunately there are still nationwide supply chain issues in several industries including the furniture industry, ever since the ***** pandemic. These issues are everywhere, not just us. Furniture stores, car dealerships, grocery stores, appliance stores, and many more! We sincerely apologize for the delays, but unfortunately a lot of these supply chain delays and issues are out of our control.
  The manufacturers are short staffed so production takes longer than normal.
  The trucking & transportation companies are short staffed so delivery times are longer and in-consistent.
  The companies are trying to hire new people every day which actually leads to slower production in some instances due to training delays & new employee mistakes.
  I am sure you are familiar with a lot of these issues, since we all experience them on a daily basis even shopping at the grocery store.
  We hear from our customers that quite a few other furniture stores are quoting a year or more due to these ongoing issues.
  We are doing everything within our power to obtain your merchandise from the manufacturer as fast as possible.
  Hopefully this is a once in a lifetime thing we all have to go through with these ongoing economy issues due to fallout from *****.
  Many small family owned businesses such as ourself are struggling to deal with the ongoing production delays, just like the large corporations are.
  The moment we have updated information about your order or it arrives, we will call you immediately with that information.
  For further information, you can simply ****** furniture delays 
  Thanks again for your patience! 

  Customer Answer

  Date: 02/14/2023

   I am rejecting this response because:
  
  

  I reject the business response.  Thank you for reaching out. The other emails went to Spam so I didnt see the response till after it had been closed.  I still havent received any information about when the furniture will be delivered. And no one answers my messages to let me know where it is in the process. At this point, I would rather just get my money ************* in. Please let me know if there is anything else I can do. 

  Thank you so much for your help. 

  ******************************;

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 sets of Bunk Beds on 7/19/22 and was told they were in stock and would take 2-4 weeks for delivery. After waiting 3 months they finally give us a delivery date of 10/12. Then we get a call saying the truck is late and they will deliver them om 10/13. The morning of 10/13 the delivery driver calls and says he is just too busy and has to move her to another day . After a bunch of back and forth the truck finally shows up at 5pm with ONE SET OF BUNK BEDS. Not once throughout the whole day did they ever tell us there was only one set. Then they proceed to say they told us the 2nd set would come in on 10/19. Never once did that come up. After going back to the store to get my refund I now see on my receipt there is no Auth Code for my CC which means they never actually ran my refund. They owe me $743.99. The charges were ran on my credit card and the beds were ordered in my daughters name. *************************************** ****************************************************************************. How do I get ,y money back I have already been scammed by them once. The store will not even return my call and has banned me from coming in because I am disruptive to other customers. They stole my money.

  Business Response

  Date: 10/28/2022

  The bunkbeds were delayed due to trucking company damage. We delivered one of the two bunkbeds and were planning on returning to deliver the 2nd one once it arrived in good condition, free of charge. However due to chain of events with the customer we decided a refund was the best solution for the one bunkbed not received. This refund was issued on October 13th 2022. Banks take **** business days to post a refund depending on your bank. Call your credit card company and request the credit be issued. We do not wish to do any future business with you after you verbally assaulted our employees, left vulgar offensive voice messages on our phone, and used profanity in our showroom; please take your business elsewhere.

  Customer Answer

  Date: 10/31/2022

   I am rejecting this response because:

  This company is ****!! To this day I have NOT received my refund and I am fed up. I do not care if they want to do business with me or not they owe me $743.99.

  And for the record, we were NEVER told that only one set came in, we were NEVER offered free delivery , and I want my money back. 

  I can provide bank statements that show no credit has been received and I am FED UP. I will be filing a claim in court if they do not issue my refund. 

  Tell them to provide an Auth # for the refund because there is none. 

  
  

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22nd, 2022 I ordered a recliner chair online. My credit card was charged $1099.99.Then around May 2022, they said they could not get the product, and would issue me a fedund. I have not received this refund as of October 20, 2022.

  Business Response

  Date: 10/21/2022

  Hi *****. This order shows it has been refunded to your Visa ending in **** for $1099.99. We no longer have the funds for this order as the refund has been processed on our end. If you have not received your refund, please contact your credit card company and request the refund be reflected in your account.

  Customer Answer

  Date: 10/31/2022

   I am rejecting this response because:
  
  YOU HAVE NOT CREDITED MY CARD!!!!!

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a living room and bedroom set from here in January 2022. We were told due to delays it was ***** weeks for delivery. We understood as everything is out. The living room set was delivered April 2nd, missing a cup holder. I was told it would be noted and sent. Nothing on the bedroom set. Ive called weekly, I have left countless messages. I every now and then receive a call back however Im informed the owner is the only person who can check status of furniture, and shes only in 1 day a week and will never ever return your calls. The last time I actually received a call back from her was on 8/20/2022 which she stated she personally spoke to the driver and my furniture would be delivered by 9/3. This was something she was very adamant about. However the 3rd came and gone and never once has she called or returned my calls about what happened to that delivery date? When I call and receive an answer its always the sales associate ******, who has informed me that ****** will not call anyone back and that he doesnt know why. Im informed that they will take my information and call me back after getting an update on delivery and that never happens. Its been over a month now of calling weekly asking for a refund and ** told we dont do that. I have been very understanding of the delays and the delivery issues, however the lack of communication from the company, the lack of wanting to make it right. I have had to reschedule my house warming party 6 times because of her lack of concern and follow through. I just want a refund. They are ignoring all contact with the customer. I was informed by ****** that my order isnt even on a delivery truck yet and theres actually no scheduled time for it to even arrive. Its been 10 months. At this point I want a full refund, however you cant reach any body in charge at this establishment.

  Business Response

  Date: 10/07/2022

  We have spoken with your husband already and informed him that your furniture is in route to us currently and scheduled to be delivered to us October 19th to 26th. The moment it gets unloaded from the manufacturer at our facility, we will call you to set up delivery. Unfortunately there are still nationwide supply chain issues in several industries including the furniture industry, ever since the ***** pandemic. These issues are everywhere, not just us. Furniture stores, car dealerships, grocery stores, appliance stores, and many more! We sincerely apologize for the delays, but unfortunately a lot of these supply chain delays and issues are out of our control.
  The manufacturers are short staffed so production takes longer than normal.
  The trucking & transportation companies are short staffed so delivery times are longer and in-consistent.
  The companies are trying to hire new people every day which actually leads to slower production in some instances due to training delays & new employee mistakes.
  I am sure you are familiar with a lot of these issues, since we all experience them on a daily basis even shopping at the grocery store.
  We hear from our customers that quite a few other furniture stores are quoting a year or more due to these ongoing issues.
  We are doing everything within our power to obtain your merchandise from the manufacturer as fast as possible.
  Hopefully this is a once in a lifetime thing we all have to go through with these ongoing economy issues due to fallout from *****.
  Many small family owned businesses such as ourself are struggling to deal with the ongoing production delays, just like the large corporations are.
  The moment we have updated information about your order or it arrives, we will call you immediately with that information.
  For further information, you can simply ****** furniture delays 
  Thanks again for your patience! 
  
  Once again, I apologize for the delays on behalf of the manufacturer of the products you purchased.

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  King ******* set order on 1/8/22.We keep getting the run around about when are furniture will be available since April. ******, ********, and ****** keep giving us the run around that they are waiting to hear back from the manufacturer. September 2nd I was informed by ******** the furniture was at the port in ********** and she was waiting to hear from the manufacturer on when the truck would be arriving. September 24 I reached out via email. ******** called saying ****** would be following up on Tuesday, 9/27th and they are going to stop selling furniture because the manufacturer is making them look bad. I did not receive a response back like usual from ******. I tried of getting the runaround with this company. I feel they should give us our money back for the King ******* set we purchased.

  Business Response

  Date: 09/28/2022

  We replied to your email with the *** provided to us from the manufacturer, which is 10/18/22. Unfortunately there are still nationwide supply chain issues in several industries including the furniture industry, ever since the ***** pandemic. These issues are everywhere, not just us. Furniture stores, car dealerships, grocery stores, appliance stores, and many more! We sincerely apologize for the delays, but unfortunately a lot of these supply chain delays and issues are out of our control.
  The manufacturers are short staffed so production takes longer than normal.
  The trucking & transportation companies are short staffed so delivery times are longer and in-consistent.
  The companies are trying to hire new people every day which actually leads to slower production in some instances due to training delays & new employee mistakes.
  I am sure you are familiar with a lot of these issues, since we all experience them on a daily basis even shopping at the grocery store.
  We hear from our customers that quite a few other furniture stores are quoting a year or more due to these ongoing issues.
  We are doing everything within our power to obtain your merchandise from the manufacturer as fast as possible.
  Hopefully this is a once in a lifetime thing we all have to go through with these ongoing economy issues due to fallout from *****.
  Many small family owned businesses such as ourself are struggling to deal with the ongoing production delays, just like the large corporations are.
  The moment we have updated information about your order or it arrives, we will call you immediately with that information.
  For further information, you can simply ****** furniture delays 
  Thanks again for your patience! 

  Customer Answer

  Date: 09/29/2022

   I am rejecting this response because:
  They keep changing the date and giving everyone one that has file a complaint the same excuse. I hope my furniture arrives complete next month so I can be done with this company. If you notice the only responded back to my email after I filed the complaint with you.
  
  

  Business Response

  Date: 10/04/2022

  We have spoke to you on the phone regarding your order several times since you purchased it. Our showroom is open every day 10am to 6pm, you can visit us anytime. Nobody is ignoring you. We are at the mercy of the manufacturer delivering this specific bedroom set. If you want something sooner, we have several bedroom sets which are not backordered, in stock and ready for delivery. Otherwise, we will contact you ASAP once your backordered bedroom set arrives. Happy to help!

  Customer Answer

  Date: 10/10/2022

   I am rejecting this response because they keep changing the date for my furniture to arrive. You returning my calls does not help. We can never speak to a live person nor get an answer the same day. I still dont have my furniture that we picked out on 1/8/22 and paid for in full.  We should not have to waste our time coming back to pick out something else. ******** said, on 9/2/22 our furniture was at the port in ********** and you were waiting on a date from the manufacturer for the truck to arrive. What happened to the furniture being at the port? A lot of the companies that were back logged due to Covid is now shipping. 
  

  Business Response

  Date: 10/21/2022

  Your order is scheduled to arrive on our truck within the next week, we will call you once it gets unloaded and set up a delivery date. Unfortunately there are still nationwide supply chain issues in several industries including the furniture industry, ever since the ***** pandemic. These issues are everywhere, not just us. Furniture stores, car dealerships, grocery stores, appliance stores, and many more! We sincerely apologize for the delays, but unfortunately a lot of these supply chain delays and issues are out of our control.
  The manufacturers are short staffed so production takes longer than normal.
  The trucking & transportation companies are short staffed so delivery times are longer and in-consistent.
  The companies are trying to hire new people every day which actually leads to slower production in some instances due to training delays & new employee mistakes.
  I am sure you are familiar with a lot of these issues, since we all experience them on a daily basis even shopping at the grocery store.
  We hear from our customers that quite a few other furniture stores are quoting a year or more due to these ongoing issues.
  We are doing everything within our power to obtain your merchandise from the manufacturer as fast as possible.
  Hopefully this is a once in a lifetime thing we all have to go through with these ongoing economy issues due to fallout from *****.
  Many small family owned businesses such as ourself are struggling to deal with the ongoing production delays, just like the large corporations are.
  The moment we have updated information about your order or it arrives, we will call you immediately with that information.
  For further information, you can simply ****** furniture delays 
  Thanks again for your patience! 

  Customer Answer

  Date: 10/24/2022

   I am rejecting this response because: This is the same response that is given to everyone about furniture delays and drivers. Your voicemail advertises you are the fastest delivering furniture company. You also still show my set on your website on sale while supplies last but its not in stock per you. Youve already changed the date again since Ive filled the complaint on 9/27. 10/7 my set was supposed to arrive the week of 10/18. I reached out via email on 10/20 no response back from your companys email. 
  

  I need my furniture or a refund. Weve been waiting since 1/8/22. Your company is just throwing out dates and not holding up to what you are advertising or telling us once you get our money.
  
     

  Business Response

  Date: 11/04/2022

  Unfortunately we are at the mercy of the manufacturer and shipping/freight companies. We will refund your original payment method for the bedroom set. We will process the refund now. Refunds take **** business days depending on your credit card company or bank. Happy to help!

  Customer Answer

  Date: 11/08/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I need in writing the amount of the refund and how the refund will be made because we did the 90 day same as cash with *******. The loan has already been paid in full on our end with them. 

  
  

  
  

  Customer Answer

  Date: 02/01/2023

   I am rejecting this response because:
  
  Im still waiting on my refund that ***** agreed to on 11/4/22 on claim ******** regarding a refund for my King size ******* set. Ive reached out to him two times with ************************************************* copied on the emails regarding my refund and I have not gotten a response back. I need an update on the amount of the credit that you claim was issued for the king ******* set on 11/4/22 and who the credit was issued to? Per the finance company Koalafi, you would have to issue the refund directly to me since my loan is paid in full. You dont have my bank card information nor my bank information so how was the refund processed? BBB I dont see how you have this company listed in good standing. All of his responses back to the claims filed on your website are the same lame responses. I still say he claims to be the fastest delivering furniture company on his website but are just taking consumers money and failing to follow through.
  

  Business Response

  Date: 02/08/2023

  We have sent in documentation to the finance company to cancel your contract with them. We will touch base with them again and check on the refund status on their end.

  Customer Answer

  Date: 02/08/2023

   I am rejecting this response because: Ive already paid the finance company in full. The finance company said the furniture company would have to issue the refund back to me directly. They are no longer involved once my bill was paid in full.
  
  
  

  Customer Answer

  Date: 04/18/2023

  I had to file a claim against the finance company and open a claim with the attorney generals office. I just received my money back two weeks ago.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on april 22 2022 and have not received what i purchased i have made several attemps and have called to reach out on delivery date of my sectional and have not been able to have tried to speak to managers or owners just to be disconnected on the line. I paid ******* including a delivery charge and have not received what i paid for. Only communication in email i have is a email confirmaton of my order.

  Business Response

  Date: 09/22/2022

  Unfortunately there are still nationwide supply chain issues in several industries including the furniture industry, ever since the ***** pandemic. These issues are everywhere, not just us. Furniture stores, car dealerships, grocery stores, appliance stores, and many more! We sincerely apologize for the delays, but unfortunately a lot of these supply chain delays and issues are out of our control.
  The manufacturers are short staffed so production takes longer than normal.
  The trucking & transportation companies are short staffed so delivery times are longer and in-consistent.
  The companies are trying to hire new people every day which actually leads to slower production in some instances due to training delays & new employee mistakes.
  I am sure you are familiar with a lot of these issues, since we all experience them on a daily basis even shopping at the grocery store.
  We hear from our customers that quite a few other furniture stores are quoting a year or more due to these ongoing issues.
  We are doing everything within our power to obtain your merchandise from the manufacturer as fast as possible.
  Hopefully this is a once in a lifetime thing we all have to go through with these ongoing economy issues due to fallout from *****.
  Many small family owned businesses such as ourself are struggling to deal with the ongoing production delays, just like the large corporations are.
  The moment we have updated information about your order or it arrives, we will call you immediately with that information.
  For further information, you can simply ****** furniture delays 
  Thanks again for your patience!