Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement door handle with the keys and purchased two keys for the pass through. I started the process September 2 they sent the wrong item the first time. By then I was in another state so I had them send the correct item to my friends come October I call them and they sent it to the old address. Its the first week of October, so they tell me they will overnight ship it to me. Four days later I call them and they told me that it had been shipped. A week and a half later when I receive the item its the wrong item. A day later I receive an overdraft in my account for almost $200. They waited to take the money out almost 2 months after the transaction occurred. I call them and try and get it figured out and I get nothing but a runaround. Now they say that they will return my moneyand I dont have to return the item. But I still have to pay the overdraft and I still have no door handle that fits in my trailer and no way to secure my coach. As of today, October 20, we are. Overdraft $140.45. Due to this fiasco

  

  Business Response

  Date: 10/24/2025

  We apologize for the inconvenience that Mr. **** has experienced.  KZRV did in fact send the incorrect part the first time and had to resend the entry door latch a second time.  Unfortunately, his entry door latch is discontinued due to age, and the replacement latch is not a direct fit.  KZRV has offered to refund the charge of $118.58 that was placed on his credit card and Mr. **** has agreed that he can make the entry door latch work.  KZRV is not responsible for overdraft fees due to insufficient funds in a customers account.  ************************ respectfully denies reimbursement for the overdraft fees.
  KZRV consumer affairs
  

  Customer Answer

  Date: 10/28/2025

   I am rejecting this response because:
  
  These people act like oh nothing to see here I when back and forth with these people for nearly two months! More than twenty phone calls, and as far as them not being responsible for the lack of money in my account! They waited nearly two months to complete the transaction which is absolutely ridiculous! You took out the money for the keys you sent when we initially started this process, you split the transaction with no explanation as a matter of fact I only told *** ******* ********* that I would make do with another door handle, which is closer to the fitment then yours you sent because after two months of getting complete runaround and total incompetence on the part of KZs part I gave them the vin number from the beginning how can you send me out not one but two wrong parts, and split the payment at your convenience without any explanation and then give me a runaround and keep taking my money and my time for granted.

  

  Business Response

  Date: 10/29/2025

  We apologize for the inconvenience that Mr. **** has experienced.  Call records indicate that Mr. **** contacted KZRV on August 18th, 2025.  The first order was shipped and billed to his account in the amount of $118.58 on August 27th, 2025.  Proof of the transaction was supplied in the initial response.  KZRV did in fact send the incorrect part the first time and had to resend the entry door latch a second time at no charge.  KZRV has offered to refund the charge of $118.58 that was placed on his credit card. KZRV is not responsible for overdraft fees due to insufficient funds in a customers account.  ************************ respectfully denies reimbursement for the overdraft fees.
  KZRV consumer affairs

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new ***************************************************** February 2025 and have had serious, recurring mechanical issues since our very first trip. During our first outing in March 2025, the **** and leveling system failed completely. The dealer replaced the motherboard after having the camper in service for over five weeks. On our second trip in July 2025, the same system failed againthis time, the **** had power but the levelers stopped less than an inch from the ground and locked up completely, leaving us stranded two hours from home.We contacted our dealer, who instructed us to hire a mobile technician since they were too busy to assist. The mobile tech diagnosed the issue as improper wiring and multiple ground wires shorting out the stabilizer motors. He submitted a warranty claim to KZ Recreational Vehicles, but KZ refused to work with him, stating the dealer had not obtained pre-approval for mobile repairsomething our dealers service manager said he had never heard of.When I called KZ, I was treated rudely and told our warranty could be voided because we used a mobile technician, despite the fact that we were directed to do so by the dealership. We later took the camper back to the dealer on September 15, where they confirmed all four stabilizer motors were burned out and the motherboard had failed again. KZ is now denying the warranty claim for the stabilizers, insisting the mobile mechanic caused the damage, even though the levelers stopped working before he touched them.This denial is unreasonable. The camper has malfunctioned on both of its first two uses, clearly indicating a manufacturing defect. We should not have to use our extended warranty to cover what should be a factory warranty issue. KZs refusal to honor the warranty, coupled with poor customer service and a lack of accountability, has caused significant frustration and loss of confidence in their product

  

  Business Response

  Date: 10/14/2025

  KZ Recreational Vehicles limited factory warranty does not cover mobile service fees.  This is well documented in the factory warranty and the dealer agreement.  Once contact was made with the mobile service tech, he was unable/unwilling to provide the needed information to authorize the repairs.  The consumer reached out to both KZRV and her selling dealer with the concerns she had with the stabilizer ****s.  The selling dealer requested they take the lead in resolving the issues.  On September 17th, 2025, a warranty claim for the **** stabilizer motors was submitted to KZRV by the dealer.  The claim was pre-authorized on September 19th.  The KZ service advisor on this case has been instructed to contact the dealership and request status of the repairs and the claim.  At this time coverage has not been denied by KZRV.

  Customer Answer

  Date: 10/14/2025

  Response to Business Reply KZ ** Warranty Claim Denial

  I am submitting this response regarding the businesss reply to my complaint.

  Our dealership, Gerzenys ** World Lakeland, confirmed that KZ ** has again denied the warranty claim for the stabilizer motors. Only the jack **** was approved and shipped. The stabilizer motor claim has been denied twice, despite documentation showing the failure occurred before any mobile technician work and was caused by improper factory wiring.

  KZs repeated denials and inconsistent explanations show a failure to honor their warranty obligations. We purchased this camper brand new, have used it only twice, and it has been stored in an enclosed barn in ******* since purchase. There is no valid reason for KZ to continue denying coverage given the clear pattern of failure and the dealerships own findings.

  We were also informed by the dealership that the stabilizer motors showed significant rust. This is alarming because we purchased the ** in new condition in February, and rust could not have developed under our care. This suggests the ** may have been exposed to snow, salt, or moisture prior to our purchase, raising serious concerns about whether it was truly sold as new.

  We have a trip planned in two weeks that we now cannot take because our camper remains inoperable due to KZs refusal to supply ****s. This ongoing situation has caused significant inconvenience and financial loss.
  I strongly urge KZ ** to honor the full warranty, approve coverage for the stabilizer motors, and take responsibility for these repeated product and service failures.
  

  

  Business Response

  Date: 10/16/2025

  As referenced from the previous correspondence, the KZ service advisor made contact with the dealership to discuss status and further steps in completing the repairs.  Attached is a portion of the claim which identifies the **** motors as authorized for replacement along with additional information provided by the dealer indicating the tongue **** needs replaced, not just the control board.  Please see attached.

  Customer Answer

  Date: 10/21/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All,Please find attached, full timeline regarding warranty service. KZ Warranty # KZ53192 I am sending this letter to serve as notice to KZ and Fun Town RV for the **************** neglect/dereliction and intentional delays involving this unit (VIN: *****************).The level of concern KZ has shown towards the issues Ive had is underwhelming. The payments and insurance have not stopped although my unit has been uninhabitable for going on 8 months. I truly hope the factory warranty will start back where it left off when I delivered my unit to have their defective slide and many other issues repaired.04/03/2025- I needed the rest of my stuff out of my trailer (it's been gone for 5 months now) so I stopped at ******** to pick up the remainder of clothing items from the unit. No further work had been done. I was informed at that time that they were almost done but had broken a piece during the original disassembly. I'm having a hard time understanding why an impromptu walkthrough months after the damage, was when I was finally asked if I'd like it replaced when they reassembled the slide. Of course I said yes...and a whole new series of wait time for parts 06/09/2025- Well that was over two months ago and I've not received a single call, email or text message regarding the work to go, since i stopped by in April.

  

  Business Response

  Date: 06/13/2025

  KZ-RV has contacted the dealership regarding this complaint. According to KZ-RV's records, the vehicle was brought in and repaired on 1/25/25, and the dealership has already been paid for the repairs. The dealership is now in touch with the customer and will take over handling the matter moving forward. They have confirmed that the necessary parts are on order and the remaining repairs will be completed as soon as possible.

  Customer Answer

  Date: 06/14/2025

   I am rejecting this response because: I first reached out to KZ in September of 2024 regarding my concerns about the design of their unit and the issues with the entry door and slide. At that time ******* with KZ showed little regard and of course minimized my concerns as if to say, Did you try unplugging it and plugging it back in. Ultimate I was informed that KZ has nothing to do with their units once they've sold them, I was directed to a "Certified Warranty Dealer" AKA Fun Town RV in ******** ***** was where I was told I would have to go if I wanted to get my unit looked at to see if it "Even" qualified for warranty work.
  

  I was directed to what I feel is a derelict ****************** per KZ's requirement. They, Thor/KZ need to take some responsibility for the dealer that they require customers to go to for service.

  
  

  

  Business Response

  Date: 06/16/2025

  KZ is very sorry for your inconvenience; however service appointments are the responsibility of the consumer.   After the initial communication, the consumer never reached back out to KZ to express their need for additional assistance.  The dealer service center closed the warranty claim as completed.  Because of this KZ had no way of knowing that the work was incomplete.  It is our understanding that the servicing dealer has taken full responsibility for their lack of service and even offered financial compensation for your inconvenience.  KZ will continue to honor our limited manufacturer warranty.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Durango Gold 5th wheel camper with the top of the line extended warranty. This purchase was on 7/3/24. On 11/6/24, awning #2 unexpectedly came crashing down w/ only 4 inches of the awning's cord still connected to the C-channel attached to the side of the camper. I called for service on 11/8/24 and they had 2 different outsourced mobile techs call me to do the warranty repair. Neither tech was interested in warranty work because of the "delays in payment" as they put it. However, the 2nd tech came out, but charged me $75 that is refundable according to my warranty. Initially, he took some pictures and said that parts needed to be ordered. He also said that the cord should not be able to come out of the C-channel unless there was severe weather, rain, wind, etc. I told him it was a calm day, but we had a little on and off drizzle, but nothing major and I was almost under the awning to light the grill to cook some steaks. On 11/11/24, I received a call that the warranty was denied due to weather conditions. They said that I should file a claim with my insurance so that the tech can get the repairs complete. So they want me to file a fraudulent claim, to commit a felony; so as the tech can get the repairs done quicker? Subsequently, I started to worm the cord back into the C-channel (something you're not supposed to do), instead of removing the entire awning and sliding the cord through the channel starting at the end, I was able to reinstall the cord directly. I told the to start with the cord looked too small for that size C-channel Additionally, after re-installing I noticed that the sheet metal s**** at the end of the cord that is supposed to hold the cord in the channel, missed the end of the cord completely. The manufacturer's installer didn't do his job, the s**** wasn't holding the awning at the end like the s**** that was hold that last 4 inches that I mentioned earlier. I moved the s**** and the awning holds, but my bracket is still bent

  

  Business Response

  Date: 11/27/2024

  After looking into this LCI goodwilled the awning fabric and 1.5 hrs labor, and KZ-RV is willing to goodwill the arms.

  Customer Answer

  Date: 12/06/2024

  I received your letter this week and tried to contact KZ RV at the number listed online under this complaint.  Initially, when I called ************ a gentleman answered the phone simply by saying "hello."  I said I was looking for KZ RV and he said I had the wrong number.  I said, "that's odd, your number was listed on the Better Business Bureau website under my complaint for an issue with my camper."  There was a silence and then I said that I was trying to reach KZ Recreational Vehicles.  Then, he confirmed he worked for KZ, but that I needed to get with the dealer for my issue.  I told him that I would not be dealing with them we need to get this resolved under warranty, and I didn't have any success contacting his company as I already left a voicemail and submitted an online inquiry.  Neither were responded to.  He then gave me a different phone number and ***** ********* name for my brand of camper.
  
  I immediately called and was able to speak with *****.  She was instantly annoyed that she had to talk to me with her heavy breaths and sighs.  She then proceeded to mention that all of this was already explained to me.  I stopped her right there and said this was the 1st interaction I have had, and that nobody has given me any information.  She then tried to repeatedly tell me that the issue still was not warranty, but the awning company and her company were going to do a goodwill repair for the damage...NOT warranty repair.  I told her that was not adequate b/c this was a warranty issue of faulty workmanship OR manufacturer's defect.  The awning should NOT have come off of the camper.  They need to send someone out b/c my camper IS NOT leaving the site it's in.  That was the deal when I bought the camper, we live in it, it's our home, and we can't drop it off...PERIOD!
  
  My initial stance was the s**** in the track missed the awning cord causing it to fall out.  However, yesterday a RV tech was in our RV park, and I asked him to give me a quote on slide toppers.  After helping him with his measurements, I told him about the awning coming down, me worming the cord back in the channel, and putting the s**** in a better spot so it secured the awning in the channel's groove.  He looked at me and said, "that s**** isn't to hold the awning in the channel, the s**** is to stop the awning from sliding in the channel especially going down the road."  I asked him what holds the awning then and he said "the channel holds it...you shouldn't have been able to put the cord back in without sliding it from one end.  It's hard enough to slide them in like that, the channel is designed to barely fit the cord, and it doesn't allow the cord to slide in and out."  I said, "that's what I told the dealer, but they said it was weather related and that I should file an insurance claim.  He said, "there are 2 different cord sizes for these awnings.  If they installed the wrong one or send another one with the wrong cord, you're always going to have this problem.
  
  I tried to respond online the other day after speaking with *****, but I couldn't find a link or spot for that so I am emailing to continue the complaint.
  
  Regards,
  
  Dr. ***
  ************
  

  
  

  

  Business Response

  Date: 12/13/2024

   Customer must take unit to dealership for repairs as per the warranty registration and owners manual states. 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought our connect tt 7/13/2024 from Bama rv we were assured the service sept was good , we tooka tour to meet all service techs paid 30,000$ Left ,Before camping we discovered the *************************************************************************************************************** piece wood drill to it . took our first trip following weekend shower rod and door fell off on first attempt to use it we glued it together until we could get back to dealer for repair they added 2 screws went camping next week fell off again , we discovered two scratches on the ceiling of the slide out they white stocked it and waxed .our 2nd trip we went to open awning for first time it wobbled so much we just rolled it back in came to repair asap they said shaft was broken order new one said it would be ready in two weeks never heard from them we called they told us it came in but they accidentally put it in wrong travel trailer and it had no lights they reordered said two more weeks no word so I called yesterday exactly 1 month since they had it was told motor and lights there no fabric I asked when again itd be ready said idk maybe friday or Monday not sure service mgr will not call us we have to talk to someone named **** who knows nothing about it weve owned it since July already had it in shop 4 times

  

  Business Response

  Date: 10/21/2024

  KZ-RV has made contact the dealer, the awning has been repaired and customer picked it up this past Saturday. Customer should be able to work with the dealership for the remainder of the items that need repaired.

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Build quality is dangerous. Welding joints are held with onky 2-4 tack welds.

  Customer Answer

  Date: 07/01/2024

  I would like the welds to be repaired. The bunk bed is not capable of holding the 550 pounds it was advertised to suppport.

  

  Business Response

  Date: 07/01/2024

  KZ apologizes that ************ has experienced an issue with his Durango.  ************ purchased this RV September 14th, 2018.  The manufacturer warranty expired September 14th, 2020.  KZ respectfully declines any participation in the repairs requested by the consumer.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a Durango half ton fifth wheel. We bought it new. The first time out camping our bedroom slide out didnt work. We have had it in for service multiple times and the problem persist. We have been told by other owners of this brand fifth wheel they also have problems with their slides. After doing research we have found its due to ******* faulty motor and controller. We have been out camping and unable to get the slide in and stuck unable to move the trailer. All we want is the slide to work and be fixed so we can continue enjoying our camper

  Customer Answer

  Date: 05/25/2024

  Vin number *****************

  Model number: DZ56RKT.

  Registered under ****** *************************

  

  Business Response

  Date: 05/29/2024

  The warranty for this product expired two years ago, so KZ-RV will not be involved in the repairs. We recommend contacting the purchasing dealer to check for any extended warranty coverage.

  Customer Answer

  Date: 05/30/2024

   I am rejecting this response because:
  We have been dealing with this issue since 6 months after the purchase. The dealership has the documentation on everything pertaining to the repairs. This issue is a major concern as far as product quality. Either the dealership or KZ should be responsible for the repairs needed to make this happen. 
  
  

  

  Business Response

  Date: 05/31/2024

  KZ-RV warranty records indicate that the slide-out motor and harness were repaired on July 12, 2022, and there have been no further claims submitted for this issue since that date. If the dealership has performed any additional repairs, this would be a matter between the customer and the dealership, as our records show no further work has been done on this since the repair on July 12, 2022.  If you are dissatisfied with the work performed by your selling dealer you will need to contact them for additional assistance.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 Venture VRB190 was in storage and only made one trip in the first 20 months to have recalls done. We have stored our trailer in a covered secure paved location since then. This past weekend we took it out on its first voyage. Due to medical issues this was the first opportunity we were able to travel safely. We drove sixty miles from home to a nearby RV park. While we were setting it up, we saw a hairline crack in the front window. There are no signs of a road hazard at all. Once I contacted **** received the same answer as a previous complaint posted on this site. Our VIN number was not in the batch recall for front window issues. Today I showed it to a local glass repair company and according to ******* Glass this is indeed a stress crack and not a case of road hazard damage. There are other folks posting on the internet that have had this same issue and were able to finally get replacement help. I have sent follow up emails since the first rejection email and have not received a return email yet.

  Customer Answer

  Date: 03/27/2024

  IN regards to complaint #********. ** has contacted me and is going to take care of the window replacement. I wanted to let you know as I am now pleased with their decision.
  Sent from *************************** (********************)
  

  
  

  Customer Answer

  Date: 03/27/2024

  Yes, my complaint has been resolved. I jumped the gun and did not give them enough info to consider the replacement. RZ got back to me after my my first two emails and said the crack appears to be a stress crack not avriad hazard crack. (I sent pictures in a third email) Even though my warranty has expired as a good faith jesture they would send a replacement window. I will be responsible for the labor which is 100% fine with me. 
  
  Complaint is resolved

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and my fianc *********************. purchased a Venture Sonic camper manufatured by KZ recreational vehicles last November.After using it only one time we noticed some serious delamination was occurring on the outside back wall. After contacting KZ, the manufacturer we were advised by ************************* from KZ that it appeared the rear window was not properly sealed from the factory and that i should take it to an otherized repair facility to have to work done. After contacting Optimum RV in ********** to make sure they could handle the repair I transported the camper to their facility on January 3rd 2023. It has been there since, more then 2 months and nothing has been done to it and KZ is not helping to expidite the repair. I believe 2 months is way longer then someone should expect to have a repair done. We would like the camper fixed ASAP or be given a new one.

  Customer Answer

  Date: 03/11/2024

  Vin # *****************

  

  Business Response

  Date: 03/14/2024

  KZ-RV maintains limited oversight over the activities of its retail dealerships and the timetables for repair services. Following communication with ***** from the service department, KZ-RV has been informed that efforts are being made to expedite proceedings. Repair work will commence promptly upon receipt of the necessary parts, shipped was on 03.04.2024. KZ-RV has provided the retail customer with updated information regarding these developments.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have a 2022 KZ trailer Sonic Venture 211VRB. It has been used 3 times since new 1 year 9 months ago. We found a large leak in the front window which apparently has been leaking for a long time. Most likely since new. I took it to Camping World in *********, ** and they told me the window was not installed correctly. I had spoken to KZ about this prior and they said they had recalls for the window but my Vin# did not fall into that range. I also saw someone posted they received a call from KZ and were told they had a replacement window for them (same model as ours) because the window could leak or crack. I contacted KZ again and requested warranty since the window was not installed properly and was told it is out of the one year warranty. This is a workmanship issue not something that would break. Its a defect and as far as I am concerned should be covered. I currently have a bill for $4,400.00 and expect to go higher. This is poor customer service. There is no preventative maintenance that would need to be accomplished for this window. If that were the case as in checking the roof sealant I could understand but this type window has a rubber seal and requires no short term maintenance. We are very concerned for future mold due to their poor workmanship issues as well as the cost of repair.

  

  Business Response

  Date: 02/05/2024

  A technical service bulletin pertaining to ************ was issued, targeting a highly restricted set of Venture products based on their production dates. The mentioned unit does not align with the specified dates outlined in the **** It's important to note that the window (windshield) in question is not of ************ origin. There are currently no active recalls for the identified defect, and KZ-RV will not be involved in the repair process for this particular trailer.

  Customer Answer

  Date: 02/05/2024

   I am rejecting this response because: the window in question was found installed improperly by the repair facility. It is obvious from the picture it has been leaking for a very long time on this 1 year 8 month old rv.  There is no way to notice this as it was behind the wall. Poor workmanship as well as poor customer service. This is the second issue that i have had with KZ and they didnt stand behind their product. First the harness melted for the hitch connection and was found shorted inside the junction box. They said it was not their fault and refused to cover.  RV was still well within warranty.   Never again will buy and KZ product.  Very poor customer service.  In my last conversation with their rep he told me to let him know what i found with the window because he was curious. I suspect their was a reason.  He said its possible it may have shifter when i hit a bump in the road.  I guess beware. Make sure i only drive it on new paved roads?