Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8, 2025 I paid $28,395.10 to Unlimited Motors for a 2020 ****** RAV4 Limited. I was promised title paperwork within 31 days. I received a copy of release of lien from original owners in **********, ** but no title. After many messages left with Unlimited Motors (no one answers the phone in *********** Last week, approximately April 29th, I received a call from a woman at ************ from Unlimited Motors asking questions and saying she would research this and call me back the next day. I have received no return call. I need the signed title to register the purchased car in ********.

  Business Response

  Date: 05/28/2025

  Please see attached.

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]  Michigan Sec. of State requires Unlimited Motors to provide me with an updated title, a resale title in order to transfer the title to me.  The IN Form ***** used is not accepted in lieu of a transferred title.  I have requested Unlimited Motors to provide me with a resale title and was refused.  My only options at this point are to return the vehicle for a full refund, or get a surety bond at a cost to me of $840.  This is totally unfair and burdensome.  It is without a doubt the worst experience I have ever had with a purchase, let alone one of this size.  I find it hard to understand how this business can claim to regularly do business with Michigan residents, while claiming to be oblivious to pertinent Michigan law and requirements. 
  
  Regards,
  
  ******** *********
  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ******************* from this company. When talking to the salesman he assured me that the vehicle was a great vehicle in great condition, clean title and no damage. I was still hesitant because living out of state and buying something for that much money without seeing it with my own eyes is a little scary. He again assured me that this was his job and that if anything were wrong it would come back on him so he is always open and honest and upfront about these things and he does a lot of business with people from out of state. Said that is something happened during transport he would help me resolve those issues as well. So I went ahead with the purchase. Upon receiving the vehicle I was very frustrated. First thing I noticed was how dirty it was. The exterior is understandable because it was just driven on a truck 10 hours. The interior however I did expect to be cleaned and detailed as all cars usually are when you buy them. There was dirt all over the front and backseats. Looking farther into the vehicle and passed the dirtiness, I found the interior driver said door was all scratched up as well as the interior side of the tailgate, there is also an almost foot long crack in the passenger side panel of the back. When I reached out about this they said cargo areas are can have damage because its a cargo area. I understand that. But this damage was not disclosed to me before buying this vehicle and if it had been I probably would not have bought this vehicle, and definitely would not have paid the same amount I did pay for a great vehicle in great condition with no damage. I am reaching out to you because they were not willing to make things right. I told them they can come get the vehicle and sell it to someone else and that I would be contacting BBB and my response was that they will also wait to hear from you. (BBB)

  Business Response

  Date: 02/24/2025

  We have came to an agreement with the customer and both parties are happy

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 ***** S60 Recharge from Unlimited Motors end of August 2024. When I applied for the car loan, I included the sales tax payment. I live in ********, so when the paperwork was sent to revenue office, a ST 108 was sent along with it showing that I paid the sales tax. The revenue office contacted me and stated that they needed a check from me to pay the sales tax. I called the dealership, and they stated that the ST 108 shows that the sales tax was paid, and ******** (being a reciprocating state) should honor the form as showing sales tax paid. I went back to the revenue office and showed them the form and they stated that Oklahoma is not a reciprocating state. I called the head office of the **********. The lady I spoke with stated I would have to obtain a refund from the dealership for the sales tax. I called the dealership and was told I would have to contact the ********************** to get the refund. I contacted the IN revenue office and the lady I spoke with asked who arranged the shipping of the car, I told her it was the dealership. She stated per Sales Tax Information Bulletin #**S, page 8, the dealership is responsible for sending me the refund. I called the dealership back and gave them this information and was told the finance department would call me back. By this time, my temporary tag had expired, so I had to pay the sales tax to register my car. After waiting a week, I called the dealership again and was told the same thing. After waiting another week, I sent an email to the salesman I was working with, and he told me he would get the info to the finance department. It has been another week, and I have not received any correspondence from the dealership. I just want my refund but looking at reviews from past customers, getting the dealership to contact you back is not going to happen.

  Business Response

  Date: 11/27/2024

  By Indiana law we are required to charge sales tax for all out of state residents based on the state they live in. We provide a ST108 NR form that is accepted by the state to show sales tax was paid. If OK is a non rec. state then the customer would need to file a refund of claim with the Indiana Sec of ************* The dealer can not file this on behalf of the customer. If they need help filling it out then please let me know.

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  I contacted the **********************, and they stated that the refund comes for the dealership. If you look at my original complaint, it details everything the lady at the office told me and why the refund comes from the dealership to include the government regulation reference.  

   

  
  Regards,
  
  ***** ******

  
  

  Business Response

  Date: 12/17/2024

  The information that the consumer is inaccurate. I would like to see the correspondence for ***********************. Consumer must fill out a Refund of claim and it comes from the State not the dealer.  We can not refund something that we will not or have not received 

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2024, I purchased a used 2023 GMC Acadia (stock #STK227668) via online from Unlimited Motors in ***********, *******. I live in *****, ****. When it came time to sign the online paperwork, I noticed a change on the bill of sale for "Etch: $367.00". When I asked ** (the finance guy) at the dealership what this was, he said it was for some kind of vehicle protection. I told him I did not want the service and I had told them I didn't want to buy any additional warranties during the sales process. ** responded that it was a "required" fee that the dealership must charge.After researching this after the deal was complete, I've determined the $367 that I paid appears to be for a 2-year warranty for $2,500 in Automotive Theft Protection through a 3rd party (CAL-TEX Protective Coatings, INC).I called CAL-TEX directly today (7/5/2024), to get more information as their number was listed on the form received from Unlimited Motors. They did not even have a record of a warranty being purchased for me through their company. I also asked the CAL-TEX representative if they could think of any scenario where their warranty service would be a "required" fee at the car dealership, and they said "No".I would like the $367 refunded from the dealership since it appears that it was just an "add on" that I did not ask for or wanted, and in addition since the warranty has not been purchased from CAL-TEX.

  Business Response

  Date: 07/06/2024

  ETCH (ANTI-THEFT) IS NOT A REQUIRED FEE SO YES WE CAN CANCEL AND REFUND THE CUSTOMER THE $367.00

  Customer Answer

  Date: 07/06/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  I do except **** from Unlimited Motors response and offer to refund as a resolution to my request. Once the $367 is refunded and returned to me I will consider this complaint satisfactorily resolved.
  I will look for the check from them.  If there is any additional steps I need to take to get that done, please let me know.
  I appreciate your assistance.
  

  Regards,

  ***********************

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2012 **** F150 on April 4th 2024. We gave the dealership $4000.00 in cash as a down payment and financed the remaining balance. They provided a 45 day temporary tag and told us the registration paperwork would be coming via mail. I reached out to the dealership 10 days before the temporary tag was to expire just to check on status of the registration and was told they have 45 days to get the paperwork out to us. I followed up on Friday May 17th and was told they would have their title clerk call me back, and that never happened. I placed another follow up call on Thursday May 23rd, one day before the tag expired, and was advised they were waiting on the duplicate title from the ****** of ***** Vehicles; this was the first time we were made aware they did not have the title to the vehicle as we never would have purchased it without a valid title. When I asked them what we should do since we are not able to drive the truck due to an expired temporary tag, they did not offer any kind solution or resolution. We purchased this truck for a remodel project on our home, (and we told them that during the the purchase) as we needed it to pick up building materials; so not only are we stuck with a truck we cannot drive, but our home remodeling project is on hold as well due to this issue. I want the dealership to provide us with the registration paperwork, as required, so we can register this vehicle and purchase our plates, or refund all monies associated with the purchase of the truck, and take the truck back as it is currently unusable. If we do receive the registration paperwork, I want them to pay any and all late fees we may be charged by BMV due to late registration.

  Business Response

  Date: 05/28/2024

  Title work has already been completed. I will make sure customer has a copy of it.

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  We do not have the registration paperwork, and they are not providing a timeline on when we should be receiving it. I dont have confidence they will do as they say. We still have a vehicle we cant drive. 
  Regards,
  
  *****************************
  

  Customer Answer

  Date: 06/21/2024

  We finally received out paperwork. 

  Business Response

  Date: 06/27/2024

  Title work has been completed and if the customer received any late fees I am more than happy to pay them

  Customer Answer

  Date: 07/08/2024

  We have received our title paperwork. 

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged for vehicle purchased Feb 3rd, all interaction with the dealer was via text message and ******** video. The vehicle was delivered Feb 3rd with paperwork to sign. After signing and handing to the delivery driver, I did not receive a copy. I was then contacted to sign paperwork updated removing GAP insurance. When I read through the papers, the Dealer Price indicated had been increased by $950 over what was agreed upon and additional charges were placed not discussed (theft insurance). The agreed upon price was stated in our text interaction, along with their website and window sticker which I have documentation of. Additional failed agreed terms was the vehicle to have 4 matching tires I was informed it did, but vehicle did not upon receiving.

  Business Response

  Date: 03/20/2023

  After speaking with the salesman and going back through text back and forth since 12/26/2022 and looking throught the *** and reading the text back and forth I will give you a brief explanation of what occurred
  
  When he first inquired about the car it was priced the car was dropped from $17995 to $16700. When they finalized the deal and he got approved by the bank and was to verify his income the price was at $16500 on 2/3/2023  He was charged $16500 plus $200 for shipping in which he had agreed upon which = $16700 plus tax and title.
  The original paperwork he signed had ************* and Anti theft on it and after submitting to the lender(Community Wide CU and the *********** we was made aware that they do not provide ************* on *** I3(electric car) so he resigned paperwork with out it. If he does not want the anti-theft protection we can cancel and send him a refund. This transaction took over 1 months of going back and forth to finally consummate the deal.During that period of the time the car was listed for sale and pricing had fluctuated up and down based on the market . We use a very sophisticated pricing tool called V-Auto that takes the market and like cars all over the nation being priced and sold.
  We do have the pricing information and can provide if needed. To our knowledge the customer was very happy with his purchase and was posting lots of happy pics and post on his ******** account and other social media. We strive to take great care of our customers so if he would like to cancel the anti -theft I would be more than happy to assist.
  Also if you need any further documentation I can send to you

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have the complete log of all text communications from the first contact until I finally agreed to more forward and purchase the 2015 *** i3.  Yes the vehicle price was higher when I first contacted and the reason for the length of time until purchase was agreed upon was in negotiations to come to a price and payment I was satisfied with.   During the process we ran several credit applications to see what payment & finance rates would be but it was the direct statement from ********************* on Jan 12th of the reduced price that was Specifically and Directly the only reason I moved forward to finalize a purchase of the vehicle.   I have attached screen shots of the direct statement from the salesperson. Further communication logs are available upon request.
  

  In Addition I also show documented communication of, as part of my offer to purchase, was to have mix matched tires, observed in photos, replaced to be all 4 matching tires,  this is a important for vehicle safety especially in their smaller width, and something that was important to me in my decision to purchase.  During our communication I was told the they agreed and the vehicle was moved to service center to have tires changed to all matching, and during process needed a new tire sensor which was also replaced.  Upon delivery of the vehicle, the tires were still mix matched with snow tires of the front, and summer tires on the rear (it is a rear drive vehicle). 

  These questionable actions, in my personal opinion, left me with a feeling of being deceived in both the agreed upon price of the purchase and their false communication that tires had been replaced for all 4 matching.   My absolute final decision to purchase was in direct result of their reduced list price to $15,750 as per my recorded documentation of their website, their posted window sticker and additionally reported to at carfax. 

  As to the dealer statement that I have expressed on social media that I enjoy the vehicle is irrelevant, of course I like it, a *** i3 *** is specially what I was looking to purchase and at the final stated price (I can show through evidence of communication) of $15,800 (in text communication) and $15,750 published online.   
  
  Regards,
  
  *******************************