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Business ProfileforABI Attachments, Inc.
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 520 S Byrkit St, Mishawaka, IN 46544-3019
- BBB File Opened:
- 6/25/2009
- Years in Business:
- 124
- Business Started:
- 1/1/1900
- Business Incorporated:
- 4/16/1997
- Type of Entity:
- Corporation
- Business Management
- Mr. Jim Catalano, CEO
- Contact Information
Principal
- Mr. Jim Catalano, CEO
Customer Contact
- Mr. Jim Catalano, CEO
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/22/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jack O
06/26/2023
ABI Attachments, Inc. Response
07/06/2023
Specifically, the customer was using the product in a very aggressive manner and loading the product on an equipment trailer that did not have the proper loading ramps for a zero-turn front caster-style product. The customer's usage and loading practices caused damage to the product. We advised the customer of this and recommended changes to his use and loading, as this type of damage has not been found by other customers that own the same product.
The first time this type of damage occurred, we replaced the front caster assembly of the product under warranty. In the process of this warranty replacement, the customer wanted to use stronger and larger bolts to prevent them from breaking. We advised the customer that doing so was unacceptable, as the bolts are designed to fail, preventing damage to the frame in the event of abusive use or an accident such as hitting a curb. The customer did not follow our instructions and drilled out larger holes in the frame and installed larger bolts that were not spec. This defeated the intended engineering of the product and moved the shear point from inexpensive bolts to the product's frame.
We have communicated with the customer concerning this frame issue.
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