Complaints

This profile includes complaints for Jayco, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jayco, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jayco, Inc.

  903 S Main St Middlebury, IN 46540-8529

• 

  Highland Ridge RV

  3195 N State Road 5 Shipshewana, IN 46565-9313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* DO NOT DO BUSINESS WITH JAYCO / ENTEGRA ******5 months ago I purchased a NEW $140,000 2024 Entegra Launch. What a piece of garbage. The craftsmanship and quality control is horrible. The final straw that created this review was the fiberglass body panel had paint starting to peel. After closer inspection. It was discovered, during production/assembly a fiberglass body panel was cracked and someone attempted to cover the damage up with a few strips of fiberglass cloth and resin. The painted the panel to diguise the damage. After driving van 2800 miles the vibration made the crack/damage come through and the fiberglass and paint started splitting. Looking closely in the reflection you can clearly see the patch. I'm on day 43 of trying to get this matter resolved. After waiting over 3 weeks for Jayco to send a new panel to ******************* I dropped van off only to be informed a week later the wrong color was sent. I have been battling with Jayco **************** trying to get answers on when they will make this right. My requests for repairs has been met with **************** *** not returning emails, acting inconvenienced with my calling and speaking to me in a condescending tone. Telling me he has no authority to make decisions. Falsely blaming ****************** for ordering the wrong color part which was debunked when La Mesa produced the order form with the correct color code. So here I am 43 days later with no idea when my NEW RV will be repaired. No idea when they will send the correct color. They refuse to allow La Mesa Paint the panel to correct matching color to resolve this matter. In essence. I was sold a NEW $140,000 ************* Class B RV with undisclosed body damage and I'm getting the run around on getting it fixed in a expidited manner. Here is my NEW RV sitting in limbo while Jayco will not provide answers. Jayco's **************** is Horrible. I would NEVER do business with this company owned by THOR Industries again.

  Customer Answer

  Date: 04/24/2025

  ******* DO NOT PURCHASE JAYCO / ENTEGRA ******
  5 months ago I purchased a NEW $140,000 2024 Entegra Launch from ********************. It was sold to me with undisclosed body damage. What a piece of garbage. The craftsmanship and quality control is horrible..The final straw that created this review was the fiberglass body panel had paint starting to peel. After closer inspection. It was discovered, during production/assembly a fiberglass body panel was cracked and someone attempted to cover the damage up with a few strips of fiberglass cloth and resin. The painted the panel to diguise the damage. After driving van 2800 miles the vibration made the crack/damage come through and the fiberglass and paint started splitting. Looking closely in the reflection you can clearly see the patch. I'm on day 44 of trying to get this matter resolved. After waiting over 3 weeks for Jayco to send a new panel to ******************* I dropped van off only to be informed a week later the wrong color was sent. I have been battling with Jayco **************** trying to get answers on when they will make this right. My requests for repairs has been met with **************** *** not returning emails, acting inconvenienced with my calling and speaking to me in a condescending tone. So here I am 43 days later with no idea when my NEW RV will be repaired. No idea when they will send the correct color. They refuse to allow La Mesa Paint the panel to correct matching color to resolve this matter. In essence. I was sold a NEW $140,000 ************* Class B RV with undisclosed body damage and I'm getting the run around on getting it fixed in a expidited manner. Here is my NEW RV sitting in limbo at ******* ********** while Jayco refuses to provide answers and an expediant repair. I just keep getting the run around and the blame game. No accountability whatsoever. Jayco's **************** is Horrible. I would NEVER do business with this company owned by THOR Industries again.

  Customer Answer

  Date: 04/24/2025

  VIN#: *****************
  
  RV# ****************
  
  Model: 2024 Entegra Launch 19Y
  

  
  

  Business Response

  Date: 04/24/2025

   Dear BBB,

  
  Thank you for forwarding the complaint that ***** ****** filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ***** ****** directly to discuss his concerns.

  
  Sincerely,Jayco, Inc.

   

  Customer Answer

  Date: 05/02/2025

   Better Business Bureau:
  After a 48 day stressful experience I finally got my 2024 Entegra Launch back today. The panel has been replaced and most of my warranty issues were addressed. 2 the technician could not duplicate. Most likely because the climate is so mind at the repair facility. Even though I got my $140,000 RV back. I am very disappointed at the lack of quality control Jayco performs. They claim each unit they build goes though an in house predelivery inspection. That is a 100% false claim. I purchased this brand and model based off of Jayco's quality claims. Especially the pre delivery inspection in house before units leave facility. If I know then what I know now. I would NEVER have purchased this nightmare on wheels. I intend to place it up for sale before anything else goes wrong.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were long term camping when weather was predicted to be below freezing. At this time, there was several days of waste in the black and gray tanks. Turned on the tank heaters when going to bed and turned off tank heaters the next morning when temps rose above 35F. This was the first time that the tank heaters were operated. I then noticed water dripping from under the trailer. My mobile service technician diagnosed the problem as a failed thermostat causing the heater to overheat, leading to melting a hole in the gray water tank.Initiated a warranty request with Jayco. The mobile tech provided all the information plus photos and video. Jayco proceeded to send this information to their parts vendors for assessment. A few days later we were notified that the parts vendor would not accept a warranty claim due to either improper operation by leaving the heaters on too long or the tank being empty. Per the owners manual:The thermostat-controlled tank heaters will cycle on at 44F and off at 64F.The tank heater switch should be turned ON when liquid is present in the holding tanks and the outside temp approaches and maintains freezing conditions 35 F or colder.The typical construction material for RV holding tanks is polyethylene with a melting point over 220F.Think about the warranty denial rational:Lets assume for a moment that their parts worked perfectly. The thermostat would have turned off at 64F. How then, could the tank be melted at 64F?Lets assume that I left the heater on too long. Why would the thermostat not shut off the heater at 64F and protect the tank?Lets assume the tanks were dry. How then can any RV holding tank survive being transported in the southwest where ambient temps exceed 110F and road temps exceed 140F?The 3rd party parts providers analysis is both flawed and wrong. The mobile techs diagnosis is correct.Jayco needs to stand behind the industry's best warranty rather than hide behind their vendors.

  Business Response

  Date: 04/22/2025

  Dear BBB, 

  Thank you for forwarding the complaint that ******* ******* filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ******* ******* directly to discuss his concerns. 

  Sincerely, 

  Jayco, Inc. 

  Customer Answer

  Date: 04/25/2025

   I am rejecting this response because:
  
  Jayco has not called me to resolve this issue per their response.

  Still waiting...

  Business Response

  Date: 04/29/2025

  Good ************************************************************** has contacted Mr. ******* and an agreement has been reached to resolve his complaint.  Jayco considers this matter closed.
  
  Sincerely,
  Jayco Customer Service

  
  

  Customer Answer

  Date: 04/30/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2025 Jayco Pinnacle **** ***************** October 2024.Many issues and is in service at *************** in ******** *** currently. The one MAJOR issue is the entrance door continues to open on the interstate at ***** mile per hour whether it is locked or not. Service has filed several complaints with Jayco and continue to be ignored on this very critical issue that could potentially cause death or destruction to other motorist while traveling if the door gets ripped off its hinges. Several adjustments have been made by ***** ** but the problem is still evident. All parties are aware of this serious issue including documentation to my attorney in case an incident should occur prior to replacement of door.Jayco is fully aware and continues to take ZERO action with this matter, and it is a serious ********* contact name at ***** ** in ********* WI is Chance. His phone number is ************.Again; this is a very critical and serious situation that should be addressed without hesitation that could ultimately end in tragedy and major ************ regards,**** ***** ************

  Business Response

  Date: 04/16/2025

  Dear BBB,

  Thank you for forwarding the complaint that ******* ***** filed with the BBB. Jayco has reviewed the complaint, and it has been forwarded to our **************** Team for response. They will contact Mr. ***** directly to discuss his concerns.

  Sincerely, Jayco, Inc.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Jayco, Inc. regarding a serious design flaw in my 2024 Jayco SLX Baja 183RBW camper and Jaycos refusal to address it despite multiple good-faith attempts.When the slide-out is retracted, it completely blocks access to the bathroom. If the slide-out controller malfunctions, it cannot be reached, as it is inside the bathroom, making the system non-serviceable. This is a severe design oversight.Attempts to Resolve:- I worked with my local Jayco distributor to request a simple fixrelocating the slide-out controller to the opposite side of the same wall for accessibility.- Jayco denied this request twice through the distributor.- I contacted Jayco directly and was denied again, despite this being an easy fix that would prevent service issues.Why This Issue is Critical:- It violates basic serviceability principles by preventing access to essential components.- This is more than an inconvenienceit creates a risk in emergency situations when the bathroom is needed during travel.- Jaycos poor engineering choices show a lack of concern for usability and customer needs.Desired ********************************* should approve and facilitate the relocation of the slide-out controller at no cost to me and offer the same fix to other owners.Why This Matters:Jaycos refusal to address a clear design flaw reflects bad engineering, poor customer service, and lack of accountability.

  Customer Answer

  Date: 02/20/2025

  Here is the **** 1UJBCOAJ6R7ZE0164

  The make and model are in the initial complaint.

  Business Response

  Date: 02/21/2025

  Dear BBB, Thank you for forwarding the complaint that ***** ******* filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ***** ******* directly to discuss his concerns.
  
  Sincerely,
  Jayco, Inc.

  Customer Answer

  Date: 02/21/2025

   I am rejecting this response because: I want to keep this case open until I can confirm a resolution from Jayco. If they do not contact me, and issue is not resolved I will continue working with BBB to get this issue moving forward. 
  
  
  

  Business Response

  Date: 02/24/2025

  Dear BBB,
  
  Jayco has spoken with Mr. ******* and offered a resolution to the complaint he filed.    We now consider this complaint closed.
  
  Sincerely,
  Jayco ****************

  Customer Answer

  Date: 02/24/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JAYCO **** HAS NOT SHIPPED THE PARTS TO ******* ** TO MY 2023 EAGLE 5TH WHEEL CAMPER VIN# ZV1YGW-J4R4W. THIS RV IS UNDER FACTORY WARRANTY AND ******* CANT FIX IT WITHOUT PARTS AND APPROVAL FROM JAYCO **** I FIRST REPORTED THIS TO ******* ** ON OR BEFORE 12/12/2024. THESE PARTS ARE FOR THE FURNACE WHICH I CAN'T USE. I Have contacted both ******* ** and JAYCO **** ABOUT PARTS. JAYCO HAS NOT RETURNED INFO ON HAVING THESE PARTS. IT HAS BEEN 6 WEEKS IN THE DEAD OF WINTER WITHOUT A FURNACE. JAYCO SELLS THIS MODEL RV AS A 4 SEASON FULL TIME LIVING UNIT. IF THE ELECTRIC WHERE TO GO OUT OVERNIGHT WHILE I AM SLEEPING I WOULD BE IN DEEP TROUBLE UNTIL I WOKE UP AND REALIZED THE PROBLEM.

  Business Response

  Date: 01/28/2025

   Dear BBB,
  Thank you for forwarding the complaint that ******* ****** filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ******* ****** directly to discuss his concerns.
  Sincerely,Jayco, Inc.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new 2024 *********** 5th wheel in March 2024. After bringing it home, we found several issues, including a cracked fan insert in the master bathroom. We contacted our salesman on March 29, 2024, and sent photos documenting the problems. He assured us they would be fixed promptly. Issues included:Cracked fan insert in master bathroom Broken outdoor grill tray (still doesnt work)Missing k*** for the back black tank Bent butcher block extension brackets Damaged outer panel from a botched water heater fix Back door doesnt seal properly On April 13, we followed up on the ***lacement parts. After multiple inquiries through May, it took almost two months to get a service response. Meanwhile, we couldnt use the butcher block or grill, and the back door leaked air, making the back bedroom uncomfortable. During trips, we also discovered the water dispenser leaked and the main awning design caused issues with the living room slide, resulting in a torn awning.Finally, we got an appointment with the dealership on June 14. Between June 14 and August 22, both the service ***resentative and I contacted Jaycos warranty department, but they refused to approve a proper fix for the awning issue. In late August, a Jayco *** appeared willing to help, but communication stopped, and they suggested sending the camper back to the plant in *******. After more delays and back-and-forth, we enlisted an attorney. A letter was sent to Jayco outlining the requested fixes. After the letter, they refused to communicate with me any further, insisting I return it to the ************* September 13, the dealership had the camper again, but after almost four months, it still wasnt returned. They moved the awning and ***laced one arm, but the torn awning hasnt been ***laced. Weve incurred hotel, gas, and transportation costs, and Im still paying monthly for the camper while nearly a year of warranty has passed without full resolution.

  Customer Answer

  Date: 01/08/2025

  2024 Jayco Northpoint 390CKDS

  VIN

  *****************

  Business Response

  Date: 01/09/2025

  Dear BBB,

  Thank you for forwarding the complaint that ****** **** filed with the BBB. Jayco has reviewed the complaint, and it has been forwarded to our **************** Team for response. They will contact ****** **** directly to discuss her concerns.

  Sincerely, Jayco, Inc.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2025 I purchased a 2025 Jayco Redhawk from a dealership in ******* *******. I notified the dealership two weeks later that the bathroom sink issue pitted and rusting and that the propane quick connect was rusted. Both items were reported within the three month period required by Jayco to correct factory defects. In spite of this Jayco has refused to honour the warranty and repair/replace the sink or the quick connect. After consideration the dealership is changing the quick connect but not the sink. I would like Jayco to honor their warranty

  Customer Answer

  Date: 12/23/2024

  VIN # 

  *****************

  Jayco Redhawk SE

  Model 22CF

  purchased September 3/2024

  Dealership: Traveland RV in ******* Alberta

  Jayco serial # *****************

  Business Response

  Date: 12/23/2024

  Dear BBB,
  Thank you for forwarding the complaint that **** ****** filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. Please note: Jayco **************** is closed for the Holidays and as such, we will contact our customer directly to discuss Ms. ******* concerns after the first of the year.
  
  Sincerely,
  Jayco ****************
  ********************

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/30/ 2024 I bought 2024Jayco motorhome from Camping world of *********** upon checking interior we found that bedding panels are chipped they said it will be fixed by our Local Camping world in ********** under ********. Next day I parked our unit on our RV access in our backyard and noticed that one of stabilizer **** is not working, called to sales person who sold that unit to us and he said don't worry we have ******** and it will be fixed. Few days later we went on camping and noticed generator is not working, appointment scheduled with ******** on 01.20/2025. On December 3 I had appointment with our Local Camping world in ********* area to addressed my concerns for bedding panels and **** I couldn't start up the engine ( car battery died) and they told me to address this to the Sprinter dealership and appointment is scheduled for January 3 but for chipped panels and **** ******** is not covering these. For now my RV unit is not ready for camping because dead battery, generator is not working and don't know if that will be covered by ********. I need your help with that.

  Customer Answer

  Date: 12/16/2024

  2024 Jayco Melburn *****************

  Business Response

  Date: 12/17/2024

  Dear BBB,
  
  Thank you for forwarding the complaint that ******* ********* filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact Mr. ********* directly to discuss his concerns.
  
  Sincerely,
  Jayco ****************
  ********************

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been battling defects in our 2024 Terrain since the beginning and have never been able to use this van to its advertised full capacity and carefree luxury. We are still waiting for parts and warranty orders to be for 6+ months as we could no longer live with the defects, nor continue attempting to fix them ourselves. CURRENT SITUATION - A/C is still broken and we are waiting on the replacement again - Squealing secondary alternator after full replacement 10/21 - Bedroom shades still not replaced - Sway bar brackets are broken - waiting on required firmware update / safety recall - Chassis battery has drained twice overnight resulting in two events requiring a jump starts - intermittent instances of the water pump shutting itself off when turned on, showing an over voltage fault.- Terrain has not functioned properly as promised and as advertised for over 10 months This has been going on for almost an entire year. It is unacceptable. We have had to put our lives very seriously on hold due to the dysfunction of the van, especially as we anticipated traveling for a few months this year, and now we have been stuck across the country. We want our lives back, we want Jayco and Camping World to do good on their word and take this van back from us; we simply do not want it anymore. Not once has it lived up to the hype or even the expected standards of living in a "simple" RV. This van is a lemon. It has been a miserable experience and we have wasted MONTHS trying to get things fixed to no avail, at the expense of fuel, ******+ forced miles, and many many missed opportunities professionally and personally. We are wholly dissatisfied, and frankly disgusted, with the poor build quality and neglectful business practices by Jayco. As disabled veterans, we are both especially disappointed in the treatment of your customers and the turbulent emotional disturbances as a result of ongoing, multiple defects caused that should not have existed in the first place.

  Customer Answer

  Date: 11/27/2024

  2024 Jayco Terrain

  VIN:
  *****************

  Business Response

  Date: 12/03/2024

  Dear BBB,
  Thank you for forwarding the complaint that ******* ******* filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response.They will contact ********************* directly to discuss their concerns.
  
  Sincerely,
  Jayco, Inc.

  Customer Answer

  Date: 12/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will be working with Jayco to come to a resolution together.

  
  

  Thank you.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From purchase, weve faced ongoing, unresolved issues with our 2023 Jayco Eagle HT Fifth Wheel Camper, despite multiple dealership visits, including problems with shower, couch, door, wall,bedroom and bunk room cabinets, and awning. Jayco customer service was unprofessional, dismissive and disregarded our concerns. Its disappointing that Jayco fails to stand behind its product or value its customers, leaving us frustrated and unheard. The camper issues begin with manufacturing defects. Unresolved issues: ****** Campers (BC) found two drains holes in the shower floor, causing leaks and wood rot from water exposure. This issue persists after the entire shower was replaced and several repair attempts. BC found the couch was improperly installed at the factory. Part replacements failed, and even after replacing the entire couch, the issues remain unresolved. BC found the wall between the kitchen and bunk room separated from ceiling to floor due to over-torquing at the factory. Camper door needs replacing because the door is impossible to close and doesnt always lock from inside. The screen door does not attach. The second slides electrical outlet doesnt work because the slide doesnt extend fully. Molding and trim came loose in areas and, after multiple replacements, the molding will not stay in place. Bedroom cabinet warped, and a latch was added instead of replacing the door. Bunkroom flooring doesnt lay flat, refrigerator door latch is broken, and awning is falling apart. Campers workmanship is poor and falls far below expectations. We rightfully expected our new product to be in excellent working condition. It is unacceptable that we have faced ongoing issues, and demand to be treated fairly. We insist on being made whole for our purchase, as we should not have to endure this level of dissatisfaction. The camper has spent up to or more than one year in repairs at ********************** to 50% of the time we have owned it.

  Customer Answer

  Date: 11/21/2024

  Sent from my iPhone
  Complaint # *********
  VIN# 1UJCAOBT3P1PH0050
  Model # Eagle HT Fifth Wheel 31MB
  

  
  

  Business Response

  Date: 11/22/2024

  Dear BBB,
  
  Thank you for forwarding the review that ***** ********* submitted to the BBB. Jayco has read the review and it has been forwarded to our **************** Team for response. They will contact Ms. ********* directly to discuss her concerns.
  
  Sincerely,
  Jayco,Inc.

  Customer Answer

  Date: 11/28/2024

   I am rejecting this response because:
  
  Jayco called me directly I discussed the problems with the camper. I was told they would call me back they havent. 
  we have more issues since we picked the camper up; the awning is still damaged and ****** informed us they would not repair and Jayco would not cover it. The battery was dead they have damaged the cabinet in the kitchen when they were fixing the wall. The wall they repaired has a big black spot. I dont know about the shower as we havent used the camper yet but will do so next week. 
  

  The resolution for my husband and I is still a refund due to loss of use and time over the last two years!

  Business Response

  Date: 12/06/2024

  Dear BBB,

  Jayco **************** contacted Ms. ********* via phone on Friday Dec. 6, 2024. Jayco has assisted the retail customers and as such, considers this ******************** matter closed. 

   

  Sincerely,

  Jayco ****************

  Customer Answer

  Date: 12/12/2024

   I am rejecting this response because:
  
  There are still serious issues with the camper. I have tried to talk to Jayco and the dealer ****** Campers one says its on the other and just back and forth. No one wants to fix the problems.  I was told they would extend the warranty but I need verification of this. I talked to ****** yesterday and left a message for *** ******* and received no response. They ran the warranty out by keeping the camper from July to November. This has been an ongoing problem. They need to step up and do the right thing. We purchased a new camper and got trash. We need to be made whole. 
  
  

  Business Response

  Date: 12/17/2024

  Dear BBB,
  Jayco has explained its position to Ms. ********* via phone call on Dec. 17, 2024  and considers this matter closed.
  
  Sincerely,
  Jayco ****************

  Customer Answer

  Date: 12/22/2024

   I am rejecting this response because:
  Their response is the same run around we receive every time. Pass the **** no one wants to take responsibility. The issues with this camper have not been resolved due to the dealer purposely keeping the unit from July to November a month after the warranty ran out. How could we possibly address the issues when they have the camper. This has been the issue because the dealer ****** kept the camper and wasted more than a year of the warranty. This is a problem no one will address. How can issues be resolved when you dont have the unit. We still need to be made whole and feel safe if we use this camper. Jayco nor ****** will take responsibility for what they have done to us. We still need to be made whole and are requesting a refund.