Complaints

This profile includes complaints for Tempest Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tempest Homes, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tempest Homes, LLC

  310 N Earl Ave Lafayette, IN 47904-2815

  
• 

  Tempest Homes, LLC

  385 W Big Pine Dr W Lafayette, IN 47906-9801

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife filed a complaint over a year ago and nothing has been completed. We moved into our home 8/20 and the items that needed fixed still have not been completed. 2 years we have had blue tape all around our house where the walls settled and cracks needed repaired as well as nail pops. Still no information provided on what makes our home a "smart home," as we were this was a feature that was part of the home and 3 years later, still don't know. The only thing we did find out was the thermostat is considered smart, but of course the company, Xfinity does not support the thermostat since before COVID. The guest bathroom toilet broke before our one year and cracked in half, due to the construction company not ensuring the foundation was flat, Tempest did replace the toilet right away, however they tore the flooring around the toilet and still have not repaired that. The pocket door in our master bath was left with drilled holes exposed and has not been fixed. We had new flooring laid in the front room and the floors and walls are not straight. We have baseboards that meet the floor and as it moves across there are gaps. They tried these homes up as fast as they can and the quality of skills for the job are not consistent. Very poor drainage, we still get water pooled on the side of our home when it rains. They do not properly prepare the ground appropriately before throwing down seed that we spent a significant amount of money on before putting sod ourselves after 2 *******. Due to poor preparation the sof in our front yard looks terrible and half dead, even following lawn recommendations for arrogation, fertilizing, and over seeding. The construction companies litter the subdivision with trash and debris, which has left nails in the roads causing me to replace tires twice. The unsold lots are full of trash and unkept with weeds and tall grass. Then they sell 96 homes to a management company to rent out. DO NOT RECOMMENDED!!! Dozens of us are unhappy, poor service!

  Business Response

  Date: 06/12/2023

  Regretably there is an outstanding issue with the drywall repair despite efforts to get resolved it has gone uncompleted most of these items are unreported and a rant from an upset customer and on the dry wall issue i don't blame them for being upset.

   For the dry wall cracks that are stated in this complaint the issues have bee recorded and sent out to ******** Drywall the company that preformed the work, they have had some issues with retaining help from Covid. I myself went to the ********* on a day my repair tech called in sick mud and ladder in hand. I met a surprised home owner that said she had forgotten about the appointment we then discussed her husband worked 2nd shift and was in bed and about how my tech had called in sick that day and it may be best to reschedule we agreed after seeing the amount of work in person I reached out to ********** again to complete the work. since then this has been sent to TNT Drywall whom we will pay out of pocket to fix to try and expedite the repair.

  ***** home features  while not a service or Warranty item was a plan for a group of options that could be selected by the purchaser of a new home by Xfinity in Lafayette these choices include smart switches, smart plug, Zen smart thermostat, and a *********** My Q ***** Garage door opener. with add on switches plugs and dead bolt. this was a sales selection item.

  The pocket door has never been reported to us on any of the walks or visits to the home we would be more than happy to repair it.

  The flooring and walls not being straight this is also the first we have been told about this if there is a problem we are more than happy to take care of it we just need to be contacted before we can fix it.

  Lastly any drainage issues you may have simply call us when it is holding water and we will get it taken care of.

  I have attempted to contact them and gotten no response I did leave a message stating there will be a different drywall contractor will contact them to set an appointment. 

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have included in my response the allowed minimum of only 5 attachments of emails that have stemmed back to my initial complaints, and I have more.  I make sure that I complete all of my correspondence through email for my documentation. 
  

  My first concern is that Tempest reports that there is an outstanding issue with drywall repairs due to the fault of ******** drywall and retention of help from Covid.  I purchased my home in 2020 and since the purchase, Tempest has had 0 issues with continuing to build homes that also required dry wall completion on over 100 new build homes in the subdivision with no issues with those homes being completed due to shortage.   They are focused on the new homes, yet have not made reasonable efforts to complete any items mentioned in my walk through following the purchase of my home.  As the individual stated, he did come to my home, no I was not surprised as I was expecting the company for repairs.  I do not work 2nd shift nor have I ever and due to the fact that he explained his men called off and he was overwhelmed, my wife felt bad and of course agreed to reschedule and provide him with some lead way as a courtesy, which I was not aware would be used against us.  Regardless, there has not been any completion nor follow up by a contractor to complete the issues. 

  My second concern, is that the tear in my flooring in the 2nd bathroom, that was damaged by the plumber that replaced my toilet, still has not been repaired. 
  

  The thermostat as of the date that I bought the home, has not been supported by Xfinity prior to purchasing the home. No information was provided that included what was considered "smart" nor any information provided to as to what was needed to support them or use of them. 

  The draining issue has been addressed in 2021 and the individual that handled the concern took months and was previously mentioned in a prior concern made with BBB where the owner personally attacked me, when the repair company tore up sod (that I had to replace) that was not near the concern of the drainage, killed the grass on the side of my home with the use of their equipment (that I repaired) and the area that the water pooled in was not touched. 

  The flooring issue that I mentioned in the complaint was recently discovered and just an example of the careless construction to go along with the concerns that were reported. 

  I have responded to all correspondence with Tempest and as of today 6/12/2023, I have had no completion of any concern that was listed in my walk through. 

  To begin a resolution with stating that items were unreported and that the complaint is a rant from a customer is disrespectful as is the entire company.  My "rant" as they call it has been an almost 3 year process that has not been completed and a collection of emails with zero resolution throughout that time.  I am not asking for a favor and just being difficult.  We purchased a brand new home and clearly the professionalism of Tempest and their contractors is questionable and untrustworthy.  They have attempted to insult and attack my character because of their own lies and failure to provide services that are not unreasonable following the purchase of a new home.  Tempest has not followed through with their own policy and lashes out at those who attempt to hold them accountable.  Being a dissatisfied customer, who has been blown off and pushed aside so that they may throw together hundreds of more houses for a financial gain, instead of providing quality home and repair to those of us who already purchased a home shows the integrity of the company.  

  
  Regards,
  
  *************************

  
  

  Business Response

  Date: 06/15/2023

  i had offered to take care of any of the unresolved issues even sent the drywall being the main issue to a different contractor all other items have been turned over to the companies that have done the work they will contact the home owners to do the work. As it shows in emails I had always responded to inquires in a timely manner. i would ask the ********* to please stay in contact with me if the are not hearing from the contractors that have been sent.  

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  The 1 year walk-through was completed on 1/13/2022. Email was sent to Tempest to inquire about any follow up regarding the items noted during the walk-through on 3/20/2022,10/24/2022, 2/20/2023.

  Repair of the floor in the bathroom, torn by te repair man that was reported during the walk-through and in the email that was sent by my wife to Tempest. Email sent to Tempest to follow up on 6/9/2021 and was reported to be scheduled for repair on 1/15/21 per email between ST and TL@ ***************. 

  I have received no information regarding the use, brand, etc., for the items questioned about the smart home, except for the thermostat that was not supported by xfinity as of the date we closed.  The home was sold with identification of a smart home and no information has been communicated on this feature. 

  Email sent to Tempest on 10/24/2022 regarding the countertop on the island that was reported during the walk-through as well, no mention of the resolution for this report. 

  The double light switch that is in the hallway and the one in the front room, both have a third switch that does not connect to anything and all outlets have been checked as well to identify the source of the switch. 

  I agree, you do respond quickly to the emails sent, however, the items were never completed, there was no communication to inquire if the work had been completed until my wife sent an email for more information. We have had contact with at least 3 contractors for the drywall and ceiling repair and no completion.  My wife did speak with a new contractor 6/16/23 and we anticipate the completion once he is able to return to work. 

  Regards,
  
  *************************

  
  

  Business Response

  Date: 06/21/2023

    As stated before we are more than happy to help these things get resolved please contact us during business hours and we can get to the bottom of the issues my contacts are readily available and always answered promptly.

  in interest of keeping this on track I numbered this list of complaints

  #1 Bathroom floor after further examination this was turned into the distributor we used at the time he then made orders and appointments for repair That was the **** mentioned he since left Flooring express the distributor the installer was then later sent the information as also ******* was also given the contact information on the installer in later correspondence. It has since been sent to the new company that handles these repairs whom is also the same installer from the last 2 distributors.

  #2 smart home options yes their home was equipped with the minimum items listed in my last response as this home was a spec home and was not built for the ********* Xfinity not continuing to service these features is not Tempest Homes responsibility.

  #3 this is the first mention of this in this BBB complaint i will research this and contact all involved in it's repair

  #4 double switches hall and front room that control nothing this could be a multitude of things in the selection process of the home many options are gone over with the customer. obviously being a spec home we put the options we wanted they purchased the home as equipped. I am happy to meet them and go over the workings of these switches just give me a call its that easy.

  #5 Drywall there have been a multitude of correspondence on this topic back and forth after the initial run of this complaint i got it approved to have a separate company make the repairs to the drywall. 

   in completion we have always answered and sent out the contractors to make the repairs on the listed covered issues and will continue to do so. ***** said he doesn't work nights yet ******* says he does in the email i attached. i have also not heard back from ***** on my call to him may 9th 7:26am at the start of this complaint so that tells you how eager he is to communicate this to it's resolution. thank you.

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  
  Following the last response by Tempest, #1) The flooring was turned in to Tempest and still has yet to be resolved.  The information was provided and regardless of who Tempest notified, the issue was not fixed and there was no follow up from Tempest to confirm the contractor completed the repair.  When the information is sent to Tempest repeatedly, a professional would not just allow the job to be assumed completed and follow up with the customer to confirm repair. Also, with the numerous emails from my wife to Tempest, they knew the repair was not completed. Regardless of any information that was given to my wife, it is not her job to notify anyone but Tempest.  You have a very good history with placing blame on others, when the job starts and ends with Tempest. You would know if the repair was completed if you put forth effort to follow up, instead of assuming, or in this case, completely blowing off the customer. I would think that you would have received a bill or some sort of correspondence from the company that you use to complete the job.  I mean, as a professional wouldn't that be expected? Do you just pay for services that you may or may not have had completed. If the repair was at the cost of the contractor who failed to provide quality work, wouldn't they notify you that the job was completed to provide you with updated information or do you just send in any ***** nilly person and you do not track what is being done and by whom? That does not sound like an organized company, it sounds more like a CYA to me. 

  To your statement that "As stated before we are more than happy to help these things get resolved" The issues have been brought to you multiple times with no follow through. Just because a response is sent promptly, does not excuse the fact that you never took care of the reported issues. 

  This information was nothing but a smoke screen (#1 Bathroom floor after further examination this was turned into the distributor we used at the time he then made orders and appointments for repair That was the **** mentioned he since left Flooring express the distributor the installer was then later sent the information as also ******* was also given the contact information on the installer in later correspondence. It has since been sent to the new company that handles these repairs whom is also the same installer from the last 2 distributors.) The fact that you included any of this information does not resolve the fact that you have had the information and did nothing with it. The home was purchased 8/30/20 and here we are 6/28/23 and what have you followed up on that was reported during the 1 year walk through.  

  It is up to you to contact me, as the customer to resolve these issues including the information of who will be providing the work and facilitation of the completion.  You can call with this information, this is what a professional would do, they would not blame it on the customer, when in fact, the emails that were attached are only a few of the emails that were sent by my wife, that you never followed up on with anything other than an immediate response to look into the matter, yet never returned any resolution.

  As far as #2 (smart home options yes their home was equipped with the minimum items listed in my last response as this home was a spec home and was not built for the ********* Xfinity not continuing to service these features is not Tempest Homes responsibility.) What does this even mean? The home was sold as a smart home.  I asked for information that identified what was considered part of the smart home and information that would be needed to utilize these features. If you sell a home as a smart home, the information should be available to the buyer and not just ignore the request.  The information should have been left in the home for the buyer.  What good does having these options with no information as to what they are and how to utilize them.  Secondly, the PROBLEM is that you installed a thermostat that has no supports.  It has nothing to do with Xfinity, it has to do with you installing a thermostat that you identify as part of a smart home and when installed, there was no way to utilize this because it is no longer supported. 

  I have no idea what this #3 is attached to (this is the first mention of this in this BBB complaint i will research this and contact all involved in it's repair). Regardless, all information that I have shared, is in fact provided in multiple emails that my wife sent to you when following up the repairs needed following the 1 year walk through. No information that has been shared in the complaint, has not already been sent via email, as we are smart enough to keep a paper trail of all correspondence due to the lack of professionalism to have repairs done timely and with follow-up with the customer that the job was completed. 
  

  #4 (double switches hall and front room that control nothing this could be a multitude of things in the selection process of the home many options are gone over with the customer. obviously being a spec home we put the options we wanted they purchased the home as equipped. I am happy to meet them and go over the workings of these switches just give me a call its that easy) This makes absolutely zero sense. This has been a question that has been asked multiple times through email correspondence as well as with the individual who did the walk through with my wife and as of today 6/28/23, still has yet to be answered. Why will I call you to get this information when it has been asked previously and you have not followed through with any type of explanation.  So, if this could be a multitude of things in the selection process, how would I, as the homeowner know what you chose to put into place and what it is connected to? 

  #5( Drywall there have been a multitude of correspondence on this topic back and forth after the initial run of this complaint  Igot it approved to have a separate company make the repairs to the drywall.  in completion we have always answered and sent out the contractors to make the repairs on the listed covered issues and will continue to do so. ***** said he doesn't work nights yet ******* says he does in the email i attached) I do not work second shift as you have stated. I work overnight, which allows me to be up during the day if there was a repair to be made.  You have not always sent out a contractor to make the repairs or they would have been completed. The one company arrived and he was distraught and in a hurry because his staff called off and he was completing the repairs himself and was in a hurry.  My wife was sympathetic of his struggle and agreed to allow him to reschedule, which never happened.  The second company, was an elderly lady who reported to me that she does not climb on ladders and could not complete the ceiling or anything she would need to climb up to fix.  My wife sent you an email asking you about this because the elderly lady reported she was not sure if she was the company who was called to fix the ceiling cracks. My wife sent a text to the elderly lady following her email to you and never received a response.  My wife did just get a call last week from yet another company you had call her to notify her that in the next few weeks he will contact her to set up a day to complete the dry wall.  The problem here is that you accept NO responsibility for these concerns and attempt to push blame on the homeowner.  The fact of the matter is, it is the job of Tempest to complete all work and not the responsibility of my wife to keep you updated.  You get paid to handle this job, you get paid to set up the repairs, and you get paid to follow up with the homeowner and company hired to inquire about completion, as well as information that the job was satisfactory. Clearly throughout the correspondence with this complaint, that is clear, you take no accountability for your lack of ability to do your job. 

  Lastly, (I have also not heard back from ***** on my call to him may 9th 7:26am at the start of this complaint so that tells you how eager he is to communicate this to it's resolution. thank you).  You state here that you called on May 9th to communicate.  How did you communicate that you needed a return call from me? I have never set up, nor do I have a voicemail for you to leave this information. So, as you stated about me, this tells you that you are completely lying. You are unprofessional and a liar, that is what is clear. Your company just put up over 90 homes, other homeowners in our subdivision are stating they are having the same issues with completion of any repairs. If you can build all of these homes, after the purchase of my home, then a respectable company would make sure that their current customers are taken care of before building new homes.  I have met with dozens of homeowners who are dissatisfied with the services and communication that Tempest provides (or lack there of). I am not going to do this power struggle with Tempest and my final statement is that you either complete these things in a reasonable amount of time or don't.  You will reach out to my wife, as she has been handling these issues with you for the past almost 3 years.  If this does not get resolved, we will take the next step.  The information that you have provided and continue to provide, is ignorant and disrespectful, and has nothing to do with the fact that the information has been sent to you multiple times with no follow through to complete the items reported. You can attempt to blame whoever you wish, but the end result is that you, Tempest, are responsible to provide the work identified in our closing packet, that discusses warranty information and repairs.  That is the point in this complaint, which you still have not done, and instead take the time to make up excuses and verbally assault your customers, placing blame on them for your lack of ability to provide the service. 
  Regards,
  
  *************************

  
  

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Whom it may concern I closed on my new home with Tempest Homes on January 30, 2022.It is currently July 13, 2022, and multiple issues have not been resolved.Sufficient time has passed whereby these items should have been resolved.I am writing to the Better Business Bureau of Lafayette to inform you of this matter and to seek your intervention on how to close these issues.I have contacted ******************* who represents Tempest Homes numerous times on these issues.It has been over a month since he has communicated with me (6/10/2022) on the progress or shown that he is performing due diligence to resolve any of the issues listed below: Currently the following issues remain to be resolved:1.) ********** room windows are leaky, and drafty.2.) Upstairs Southwest rooms has 3 heating vents, but not enough heat is coming from them. Coldest room in the house.3.) Random loud knocking sounds coming from heating/cooling system into upper middle west room. My six year old daughter can't slleep in her assigned room because the noise is so distrubing.4.) Custom front door not painted black as specified.5.) Custom door window slab not received or painted. 6.) Replacement of the "cut out" drywall from the bulkhead (which was removed during the repair of improperly installed heating ductwork).7.) Repair of carpet which has numerous imperfections, bumps, and voids. 8.) Reimbursement for wireless internet adapter which I installed. I was told by tempest representative ****** that I would be reimbursed by Tempest Homes for this purchase but later denied by *******************. Cost: $64.18.9.) Outside water faucet not secured to house framework. Not installed properly.10.) Insulation around west windows exposed. Not installed properly.Please get back with me on these items.Thank you,

  Business Response

  Date: 07/19/2022

   As always in the home building business there are items from time to time miscommunications and waiting for pars can be frustrating. In this complaint there are these issues all of which are currently being worked on ordered and some are finished there are also 2 new issues on this complaint that had not previously been communicated and we will absolutely get those remedied as quickly as possible. I have reached out to the homeowner and left a message that we are available to have another meeting and go over remaining items for updated information. this list has envolved many times since i have gotten involved in February. most of these items have been resolved or are in the works by the contractors that are completing work so next steps ie. painting and drywall replacement are pending those being finished. i have contacted the contractors that have not been in contact with the home owner to get them to do so at the highest urgency and will hopefully see these brought to fruition on this property the new items will be resolved as we are given access. thank you.

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have received similar responses from Tempest Homes regarding these issues over the past several months.

  Going forward I will not take any text or phone calls. I will communicate via email to ensure that all activities are recorded and fulfilled in an orderly manner.

   
  Also, whenever I meet with a representative of Tempest Homes I will have a witness present to confirm that all parties are in agreement on specific issues and timelines.
  
  Regards,
  
  *****************************

  
  

  Business Response

  Date: 07/20/2022

  my email is always open and answered regularly as were all of the items questioned in your list I have it with notes from meeting with you. the 2 items not on my list that are new one can physically be resolved with no disturbance to you is it ok to go and take care of the hose bib issue or would you like to set an appointment so you can be present for that repair. the other new issue is insulation around the west windows i will need to set an appointment for that thank you i will await contact for these via. email. please note subcontractors for flooring and HVAC issues have always used phone for communication thank you have a great day. 

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  I expect to get at least weekly updates. This is not unreasonable.

  The tapping of heating/cooling system (#3)MUST be resolved FIRST as it is the HIGHEST priority! Then other matters will be discussed.

  I want to have Tempest Homes to outline how they will resolve these current concerns with ETAs

  Currently the following issues remain to be resolved:
  
  1.) ********** room windows are leaky, and drafty.
  2.) Upstairs Southwest rooms has 3 heating vents, but not enough heat is coming from them. Coldest room in the house.
  3.) Random loud knocking sounds coming from heating/cooling system into upper middle west room. My six year old daughter can't sleep in her assigned room because the noise is so disturbing.
  4.) Custom front door not painted black as specified.
  5.) Custom door window slab not received or painted.  
  6.) Replacement of the "cut out" drywall from the bulkhead (which was removed during the repair of improperly installed heating ductwork).
  7.) Repair of carpet which has numerous imperfections, bumps, and voids. 
  8.) Reimbursement for wireless internet adapter which I installed. I was told by tempest representative ****** that I would be reimbursed by Tempest Homes for this purchase but later denied by *******************. Cost: $64.18.
  9.) Outside water faucet not secured to house framework. Not installed properly.
  10.) Insulation around west windows exposed. Not installed properly

   

   

  
  
  Regards,
  
  *****************************

  
  

  Business Response

  Date: 07/27/2022

  Response to claim# ********

  I tried to contact the complainant 8:35 am on July 15^th  by phone there has been no response to myself or Tempest Homes

  Starting back in February the 23^rd of this year the complainant has been in contact with my self and our sales associate to remedy a list of items from the closing of his new home in Auburn ******* subdivision. The list has changed 6 times now as some things have been completed and others have been started and still others have popped up these are answers to the most current list in this complaint some of which have been on the list from its inception.

   

  #1 Drafty windows in the office room in the multiple appointments to the home these windows and seals have been inspected by my self and staff the windows are operating as intended and seals are compressing this was shown and explained to the homeowner definitely on my last meeting with them. I have offered to contact the distributor and have them inspect the windows as well there has been no response.

   

  #2 Southwest rooms being cooler than others is being cured by My Guys Heating and air they have made multiple trips to the home as well regarding this and #3 the Knocking sound caused by thermal expansion I had even had the plumbing company come out to make sure this was not from any plumbing pipes. My Guys heating and air are still working to correct the issue.

   

  #4 &5 front door not painted the customer had ordered a custom front door that would not be in in time for closing so a standard door was installed there was a mix up with the sales team on the door and side light the door arrived and I contacted the homeowner and set an appointment installed the door the question of the sidelight #5 came up at that time it had not come in with the door slab. The latest update on the sidelight was for at least 4 more weeks 6-7-22 in a text from the distributor wit covid things have been taking much longer to get with production and shipping delays as soon as the sidelight is delivered we will reach out for an appointment to install the door and sidelight will both be painted at that time.

   

  #6 Drywall replacement from one of the visits My Guys heating and air removed some drywall to help quiet a sound complaint by the homeowner soon as My Guys has finished getting #3 resolved the drywall will all be done at once they may have to remove more and the replacement will be done together.

   

  #7 the flooring issues were reported to the flooring contractor that company has yet to contact the homeowner they have been sent a reminder 6-3-22 and last update the person that schedules appointments was in the hospital. I am sure they will contact the homeowner soon.

   

  #8 reimbursement for wireless device the print for the home shows the connection being exactly where it was put in the home these items are discussed during the building phase and are not changeable after closing. I believe there must have been a miscommunication as we will always off to fix placement issues if they were not done to the print in this case they were and we havent had an employee by the name of *******

   

  #9 this is a new issue that has not been reported until this complaint as you can see in my first response we are more than willing to correct this issue I would just need permission to be on the property this can be repaired from outside and does not require someone to be present.

   

  #** is also a new issue not reported previously this will require access to the interior of the home and as stated in the last response I am awaiting an email so we can set an appointment. As also stated in first response I have no problem scheduling things via email some of the subcontractors however rely on phone conversations to set appointments. Please feel free to contact me at anytime Monday Friday 8-5

   

  *******************

  Tempest homes

  Warranty Service

  ************