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Business Profile

Water Conditioning Contractors

Aqua Otter
BBB Accredited BusinessA+Rated by BBB
Visit Website(833) 696-8837Email BusinessWrite a Review

About

Important information

  • Additional Info:
    Before filing a complaint, Please contact Larry Kemp at 812.499.6807 or [email protected].  The business would like the opportunity to resolve your issue.

Overview

Aqua Otter

11216 Fall Creek Rd

Indianapolis, IN 46256-9406

Get DirectionsView Service Area

BBB Accreditation & Rating

Aqua Otter is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Rating

A+

Reasons for rating

  • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
More InformationHow are BBB ratings calculated?

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About This Business

Aqua Otter is a complete water treatment company with its headquarters in Indianapolis, IN.  We provide sales service and installation of water systems such as Water Softeners, Reverse Osmosis, city and well water filtration systems.

BBB Accredited Since: 6/23/2023

Years in Business: 7

Products and Services

Reverse Osmosis, Water Softeners, well and city water filtration, Commercial Water Treatment, Drinking Water Systems, Reverse Osmosis Systems, Salt Free Water Conditioners, Well Water Filtration, Whole Home Filtration

Business Details

Local BBB:
BBB Serving Central Indiana
BBB File Opened:
2/3/2022
Business Started:
4/10/2019
Business Incorporated:
5/11/2021
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Aqua Otter USA LLC
Business Management:
Mr. Justin Robb, Co-Owner
Mr. Larry Kemp, Co-Owner

Additional Contact Information

Principal Contacts
Mr. Justin Robb, Co-Owner
Mr. Larry Kemp, Co-Owner
Customer Contacts
Mr. Justin Robb, Co-Owner
Additional Email Addresses
Primary: Email this Business
Social Media

Additional Information

Payment methods
Check, Credit Card, Payment plan
Refund and Exchange Policy
30 days satisfaction guarantee
Business Categories
Water Conditioning Contractors, Water Purification Equipment, Water Softener Supplies, Water Treatment Equipment, Water Analysis, Water Well Services, Water Softener Installation and Repair, Water Services, Water Testing

Latest Reviews

  • Patti K

    "Bought a water softener and from the start had nothing but problems, put the 1st one in was leaking from the beginning REMOVEDwho sold this to me has never once been back to see whats been done. He just feeds you REMOVED." ... Read full review

  • JoAnn P

    "My system has stopped working. I have been calling Aqua Water for two days." ... Read full review

  • Tamara R

    "We purchased a system and need the filters replaced. I have called numerous times trying to get information on servicing our system and have no luck in getting anyone to call back or respond."

View all Reviews

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.