Reviews

Review Details

• Review fromRedacted R

  Date: 05/26/2026

  3 stars
  I wish we could leave 3.5. The business model and the sets received were great. However the response time is non-existent. Our large sets were missing pieces, but only 2 of them were essential to the build. We decided not to renew our membership as our teen found they didnt like some aspects more than they anticipated. Adding in no replies on things meant not even renewing at a lower level was an option we felt good about.

• Review fromTiffany M

  Date: 05/21/2026

  5 stars
  My son absolutely loves the program. And I do as well because he can build a few new sets every month and we can send them back! And we are running out of space for displaying!Win for everyone!

• Review fromMatthew B

  Date: 05/14/2026

  4 stars
  Hello, this is my third month using BrickDrop. For the most part it has been smooth, hence the 4 out of 5 stars. I have the Brick Expert Plan. I try to do large sets, over REMOVEDpieces. The 4 sets I have done have been all off my wish list. A couple of them were missing pieces but small pieces that were replaceable with another color of an extra piece. All were able to be completed. The packages come REMOVEDwhich is great to support REMOVED. Due to shipping you will get sets sent once a month. You might have to send an email requesting your next sets once you have verified your return was received and removed from your current rental list. This way youre not waiting too long for your next sets. Hope that makes sense. Great program though. I am still subscribed.

• Review fromAmy H

  Date: 05/11/2026

  2 stars
  I'm only posting on here in hopes of REMOVEDseeing it and responding to me. I have sent 3 messages in the last 2 weeks, but have heard nothing back. I'm hoping I've just missed something or worried that something is wrong there? We have loved the 2 boxes we have received so far. However, shipping back has taken 2+ weeks and the last box we sent back showed that it arrived April 16 there. We are going on the 4th week of no box and none of my messages have been answered. I haven't received any message that our next box is on it's way REMOVEDshows no current rental, even though we have many box choices to choose from on our wishlist. I am very disappointed as I paid a full year membership, but taking a month to send the next box is unacceptable. I'm wondering if there has been a tragedy or emergency? I even sent a REMOVEDmessage, although REMOVEDdoesn't seem active on there, the last post being Christmas 2025. I don't know what else to do? Maybe our return box went somewhere else? Was it stolen? Even if this was the case, why are all my messages not being received and answered? BRICKDROP, please reply to this w the best way I can get in touch with you, message me or call me. I have sent you all of my info. Thank you.

• Review fromMichael M

  Date: 04/22/2026

  1 star
  I signed up and paid my first month. I can not find how to receive my first order. There phone number goes to a full voicemail. This company might be a scam.
  

  Brick Drop Co

  Date: 04/23/2026

  Hi,
  
  Thank you for taking the time to share your feedback we take all reviews seriously and want to address your concerns directly.
  
  We are absolutely a legitimate business and we're sorry your experience getting started didn't reflect that. We did reach out to you via email to explain our process and apologize for a brief delay caused by internet outages in our area over the past couple of days.
  
  As a reminder, BrickDrop is a curated service once you add sets to your wishlist, we hand-pick and ship your box based on your selections and current availability. We had noticed your wishlist had a limited number of sets, which can make it harder to get a box out quickly, and we reached out to ask you to add more. Despite that, we went ahead and shipped your first box today because we want you to have a great experience.
  
  Regarding the phone number BrickDrop does not have a phone number listed anywhere on our website or materials, so we're not sure where the number you called came from. We are a small family-run business and communicate exclusively through email. 
  
  In addition to shipping your box, we have also applied a discount to your next month as a gesture of goodwill for the inconvenience caused by the delay, also something that was mentioned in the update we shared with you.
  
  We hope that once your box arrives you'll see firsthand the care and quality we put into this service. We'd love the opportunity to make this right and welcome you back to the BrickDrop community.

• Review fromJustin G

  Date: 03/30/2026

  5 stars
  Fantastic experience with Brick Drop Co. You can really tell this is a business that cares about its customers. Everything was smooth, from ordering to delivery. This is definitely made for fans by true fans. The color coding and organization in each shipment is awesome! Always happy to support a BBB-accredited business doing things the right way. Highly recommend.
  

  Brick Drop Co

  Date: 03/31/2026

  Thank you so much for this incredibly kind review it truly means the world to us!
  
  We are LEGO fans through and through, so hearing that it comes across in the experience makes our day. The color coding and organization is something we take a lot of pride in, so we're thrilled to know it's appreciated!
  
  Customers like you are what make running this small family business so rewarding. We're grateful for your support and can't wait to keep getting great sets into your hands. Happy building!

• Review fromMegan O

  Date: 03/13/2026

  5 stars
  This was the PERFECT gift for my lego-obsessed son! He gets so excited when the kits arrive, and I get so excited when we pack them up and send them back for new ones (since we ran out of shelf space ages ago for more legos). Win-win! :) The kits have all been in great shape and customer service replied quickly when we needed anything. We love Brick Drop!

• Review fromSean A

  Date: 03/12/2026

  3 stars
  I was initially quite excited. The first months rental went fairly smoothly. The shipment to customer is by ground saver, which takes about 7-10 days to get to REMOVED. The prepaid label back is ground, so it gets back a little quicker. Either way there is about two weeks worth of shipping. My daughter and I completed our first order in about three days, the curated sets that were chosen were all pretty small, so didnt take much time. My second (and last) order we received five sets as I had upgraded to the top tier hoping for something a bit more challenging. Our first months rental was was missing a few pieces which can be expected, but we were able to complete as they were mostly decorative and easily replaceable with another color. Two of the five we got on the second order were unbuildable. The Hogwarts express and At-At were missing large structural pieces very early on in the build process, so there was no way to complete them. It was after the second failed build, twenty steps in, that we decided that enough was enough. We bagged everything back up, excluding hairs, boxed it up and sent it back and cancelled. As a small business owner myself, I understand how hard it can be to get the job done. You cant please everyone. The decision was not made lightly. Our concern was that if we had ever received a large set, that it would be missing too many pieces, and waiting an extra week or two, when you pay monthly just didnt make sense to us. I leave this here, as my original complaint to the company was not addressed. This is not a teardown of this company. I may have just had bad luck. Other than the missing pieces and shipping, Id give the company 4 stars.
  

  Brick Drop Co

  Date: 03/13/2026

  Hi there, and thank you so much for taking the time to leave such a thoughtful and fair review we truly appreciate it.
  
  I want to apologize that your original complaint wasn't addressed that's on us. I recently had a surgical procedure with some unexpected complications that significantly impacted our response times, but that doesn't change the fact that you deserved a timely reply.
  
  Regarding shipping times to REMOVEDwe completely understand the frustration. We cover shipping both ways at no cost to our customers, and unfortunately the only way to offer faster shipping options would be to dramatically increase our subscription price, which is something we've tried hard to avoid. As a fellow small business owner, I'm sure you can appreciate that balancing act.
  
  As for missing pieces we do our best to inspect and inventory every set that comes back, but with thousands of pieces moving through our hands, we know we're going to fall short from time to time. That's exactly why we send out replacement pieces whenever a customer lets us know something is missing. We would have been happy to get those pieces to you so you could complete your builds, and I'm sorry we didn't get the chance to make that right.
  
  We're sorry to see you go, and we appreciate the REMOVEDyou've shown in this review. If you ever decide to give us another shot down the road, we'd love the chance to earn back that trust. We wish you and your daughter many happy builds ahead!

• Review fromAllison H

  Date: 03/03/2026

  4 stars
  Im entering my third month with Brick Drop. Ive enjoyed my subscription so far and have received sets in good condition. And I intend to keep using them for the foreseeable future.. The turnaround time on rentals is underwhelming. Its been about a full week at least each time Ive sent my rental back in so that doesnt allow you so get a shipment every month unless you send your previous rental in more than a week before you are due for your next rental.
  

  Brick Drop Co

  Date: 03/04/2026

  Hi there! First off, thank you so much for being a subscriber we're truly grateful for your support, and we're so glad you've been enjoying the sets!
  
  We completely understand the frustration with turnaround times, and we appreciate you sharing that feedback. We want to be upfront about how the process works on our end: once we receive a set back, we typically inspect and ship the next one out within 2448 business hours. We do take weekends off to spend time with our families, so that can sometimes add a couple of days to the timeline.
  
  The piece we can't control is REMOVEDtransit time in either direction. Shipping can vary quite a bit depending on distance and carrier logistics, and unfortunately that's out of our hands. We already include free shipping both ways with every subscription, which is a cost we're happy to absorb to keep things simple for our customers. Offering faster shipping options like next-day delivery would require us to significantly increase subscription rates, and that's something we've intentionally avoided we want to keep Brick Drop accessible and affordable.
  
  As a small family-run business, overnight turnarounds just aren't feasible for us, but we do work hard to keep our processing time as quick as possible. One tip that might help: sending your set back a few days before your next billing date gives a nice buffer for transit time and ensures a smoother rotation.

• Review fromKenneth G

  Date: 02/21/2026

  5 stars
  Brickdrop offers one of the best services for LEGO rentals on the market. By offering 3-4 sets per shipment from your wishlist theres no wild surprises of what youre going to get, and you get to keep them as long as youre subscribed. Given I have less time to build sets I felt mildly pressured to finish them within the month so I wasnt paying extra for the same sets, and I finished them but with undue stress I put on myself. Had I paced them out over a reasonable time that would have been better, but that is not BrickDrops doing. I loved their selection, their model, and their customer service of when I was missing pieces. Would highly recommend.
  

  Brick Drop Co

  Date: 02/24/2026

  Thank you so much for the kind words and the thoughtful review! We're glad you enjoyed the selection and the experience overall.
  
  And just so you know there's never any pressure to finish sets within a specific timeframe! Your sets are yours to enjoy for as long as you're subscribed, so feel free to take your time and build at whatever pace feels right. That's the beauty of the service no rush, no deadlines, just building on your own terms.
  
  We really appreciate the recommendation, and if you ever come back for more building, we'll be here!