Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment in June (it is now the middle of October). The management company deducted some reasonable items from my security deposit, and said they were sending me the other $650 or so of my deposit back. I never got it. After numerous calls and texts to them telling them that I never received my deposit back and confirming my forwarding address, they said they would send it again. That was a couple of months ago, and I still have not gotten my deposit back. My next door neighbor moved out a month after me and we kept in touch. She also has not received her deposit back after numerous calls and attempts to get it back, and now they will not take her calls or return her calls. There is no reason why I shouldnt have received my deposit by now as at least three months have passed since I moved out. BAM Management is scamming people out of their money, do not live in one of their communities if you value an honest management company.

  Business Response

  Date: 10/24/2024

  Thank you for your response. I apologize for the delay in your receiving your deposit refund. We did process your initial refund and mail it to you on June 27, 2024 to the address provided to our Leasing team during your move out process. I understand how frustrating this situation must be. We have since reissued the check and mailed it after confirming with you that we have the correct mailing address. It is scheduled to arrive at your location no later than October 28, 2024. Again, I apologize for this situation. If you have any further questions please feel free to reach out to me directly. 

  Thank you!

  ******* ******

  Regional Property Manager

  BAM Management

  ************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17th, we reported a mushroom growing out of our wall in our apartment. The mushroom was located in the master bathroom. BAM responded by spraying Clorox on the area in question. On August 1st, we then found mold on our clothes and our belongings and requested further action be taken immediately on August 2nd. *** informed us they would need more than 1 person to intervene and were short staffed. We decided to hire a 3rd party to conduct a mold test to understand the health implications. On August 5th, the maintenance manager came with a dehumidifier and tried to convince us it was mildew. 30 minutes after he departed, the mold test company came and were able to complete their initial test. As we expected, high levels of mold spores averaging to ***** per room of penicillium were discovered. On August 14th the Regional Maintenance Manager came to collect the dehumidifier claiming the apartment no longer smelt. On August 23rd the mold test team was requested to return and retest with Regional Property Manager present. Regional property manager admitted to the musty mold smell on August 23rd. On August 26 we were informed we were not allowed to break lease unless a *** was signed, although the Implied Warranty of Habitability was violated. At this time we are seeking $10,000 in damaged goods, and broken lease acknowledged by ***. Please reach out if you request any photo or report finding. The photo evidence will not upload as file size is large. Please open email communication so I may share.

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********************************, I am a Senior Citizen, I moved to the *****************, I moved in on 12/3/2020, and paid my deposit of $200.00. Due to rental raise, I had to moved, I gave my 30 day notice in writing and verbal. However, when I questioned about my refund, I was told I would get it in 30 days. I went too the office on property and was told they would send it after inspection. I asked, what inspection? I spoke to the new tenant and he stated," his move in was on the 7th of the same month."I lived there and kept my apartment in clean status. I am tired of asking for my $200.00, there was no need to keep my deposit.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidently duplicated final rent payment upon moving out and I was told I could not get a refund but that I would get a check mailed within 30 days. Upon following up on this, I was then told 'if due to me, it would be 5-6 weeks" . We received a portion of our security deposit back but the duplicated final payment is completely seperate from that and its a substantial amount. I have read several other complaints similar to mine so it appears they are in the business of stealing!!! I am beyond frustrated with this shady company.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ******************** in May, I never received the move out checklist form from the office so I just turned in my keys. I was told the refund check was mailed in June 13th and then I was told it was July, 7th, (make up your mind), it is now August and I still have not received the refund and I moved out in May. The check was mailed to the apartment I moved out of. I was told they did not have my new address, which they have my drivers license with the address and my mom was on the lease but did not live with me , as I was a college student, and her address was on there. Now I have no check and am told to call the **** and find out where the letter is, I don't feel that is something I should check into. I am tired of waiting its been 3 months now.

  Business Response

  Date: 08/21/2023

  We did mail your refund to the address on file and relied on the **** to forward the refund to you as it standard procedure when we are unable to contact you to get a forwarding address. I have confirmed that we have just received the money refunded to our account and will reissue the refund to the address that you requested. I apologize for any inconvenience that you have incurred and appreciate your time as a resident at our community.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our AC unit has been not working since June 28th. A written request to maintenance was submitted and we received a portable air conditioning unit to help cool the apartment down. This portable AC has done nothing to solve the issue and we have had to sleep in alternate locations due to the apartment reaching temperatures of up to 77 degrees. We reached out numerous other times stating this concern and nothing was solved. After contacting the property manager, *****, she said she will personally have her maintenance go to ******* and purchase an additional air conditioning unit to cool the apartment down while we waited for the 3rd party cooling system to fix the issue. This never happened. When calling her today AFTER not hearing from her for over 24 hours after promising me a solution as well as her personal email which I never received, she said that maintenance refused to do this so there is nothing she can do. She said that they have done their due diligence by bringing the portable AC unit into our apartment. She said that even though it isn't helping the problem, that they have done what they can and we are expected to pay our rent even though this is an unlivable situation as temperatures have been reaching the mid 90s this week. Their third party AC person came in yesterday and said the air compressor is out and that it will be Monday or Tuesday before it can be fixed. That will mark ***** days without AC and ***** days our apartment is unlivable. Our lease states that if we terminate for a situation regarding AC, we do not have to pay prorated rent and will receive our security deposit back if a solution is not made within 7 days of written complaint. When we expressed this to the property manager, she threatened to take us to small claims court and has charged us an additional $100 for late rent. She said that the portable AC is enough, although it isn't working, and that the lease covers it although no remedy has been made.

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see email thread attached. Requesting deposit back in full as an apartment was never secured to begin with and we were mislead as well as never contacted once deposit was paid. Nothing was signed stating refunds aren't granted, only thing that was signed was a rental application which states the application fees weren't refundable. No application fees were even paid so that doesn't apply. This is very poor business practices and very shady to keep that amount of money preying on people that don't even have much money to begin with and going through a huge crisis at the time. They took advantage of my situation.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a very nice apartment from BAM management in *******************. My apartment number is 5491-302.On 9/11, I received notice of service violation $25 (attached).On 9/12, I contacted apartment manager and picked up the collection container that I never received when I moved in. On 9/21, I sent email to ******************************* <*******************> with explanation that I was using container of my own because one was not issued for my apartment. She understood and apologized but said that I still have to pay the $25 fee. (correspondents with ******* attached). I ask to be reimbursed $25.

  Business Response

  Date: 09/28/2022

  We have every desire as a company to address your needs and provide the best solution available to resolve your issue as soon as possible. I have reviewed the Resident's ledger and did not find any trash violation charges to your account. I talked to the property manager and found records of any previous complaints about trash violations. We will send him a reminder of trash policies. 
  
  Sincerely,
  
  *********************;
  District Manager 

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************