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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The staff do not seem to be trained when using discount cards for certain prescriptions and the pharmacy is never open on weekends. The pharmacy is at *** hospital ******** *******. It is out of medications all the time. I have to wait days for medications to come in.Business response
01/17/2024
This complaint does not pertain to MED-1 Solutions, LLC. MED-1 Solutions, LLC is a debt collection agency and has no involvement in prescriptions.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/30/2023 I requested that Med1 Solutions provide me with some documentation of my payment arrangement with balance amount and monthly payment, I was told that I would receive this information via email within 24/72 hrs. It is now 11/6/2023 and I havent received anything, I called and representative was able to tell me the dates that I called but wasnt able to send documentation, I explained how important this information was and needed it to close on a house that Im trying to purchase, that made no difference still no documentation. I would have never known of this judgment if I wasnt in the process of buying a home, Ive had this judgment since 2017 and had no idea of it, called to gain knowledge of this judgment and all they could tell me was they left messages and sent letters to a phone number that wasnt mine and an address I no longer reside at in approximately 5 yrs. You can go on the website only thing thats available is the balance and how you can make a payment or payment in full nothing to correspond with the arrangement *** made.Business response
11/21/2023
MED-1 has resent the requested documentation. If the consumer has further concerns please call **************.Initial Complaint
06/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
August 18th 2022 I have been billed for $95.90 and I'm covered under MD *************** The Account number I'm being billed for is ********. I need an Itemized Statement Mailed to my address ***************************************************************************Business response
07/13/2023
The complaintant's coverage was not active on this date of service. This information has been provided to the complaintant.Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wages were garnished by this company for medical debt. Understandable. I did not receive any notice that I was being sued for this. I didn't make any complaints about that. My employer told me that the amount was paid in full but since they hadn't received a letter from the court to stop garnishing wages they had to keep taking the money from my weekly pay. I tried emailing med1 solutions support 4 times and never received a response as to why the garnishments were still active. Finally I called and the "patient advocate" was just as confused as I was and couldn't provide me with any answers. So I waited, and they sent a partial refund to my employer...not even to me. They still owe me hundreds of dollars and when I called to ask about it they told me the court would send me a refund once they filed it was paid in full. When I asked why it hadn't been filed yet, they couldn't give me an answer. I waited a couple more weeks and called back they still had no answers for me only this time they said the refund would be coming from them. That was 2 weeks ago. The account has since been completely closed, I can't even log into the account and I still have yet to receive my refund. I don't believe thus company is practicing any kind of ethical accounting.Business response
05/30/2023
A payment breakdown was sent to the complaintant. A dismissal and satisfcation of judgment was filed with the Court as well as a release of garnishment. This matter has been resolved and the complaintant has been updated throughout.Initial Complaint
03/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Have not been explained they sunt over charges too over ***** too the credit bureau & do not know what I am being charged with have no clue of this issue.Business response
04/17/2023
MED-1 Solutions does not send information to the Credit Bureaus.Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Med-1 Solutions LLC has mailed my personal information to ****** and Associates. A company I have NEVER had any affiliation with. (See last page of attachment) This is the second time they've done this. The first time, I contacted them and told them I've never had any affiliation with ****** and Associates. I've never worked there, ever. I do live on the same street as their business and believe this to be a violation of the Fair Debt Collection Practices Act. Med-1 Solutions, if working for Deaconess would have my address, phone number, etc and not need to use a third party in which to contact me. ****** and Associates opened this mail and notified me of it.Business response
02/13/2023
The information received by *************************** was a copy of the Notice of Claim filed with ****************** Superior Court for Case Number 87D02-2009-SC-000884. MED-1 attempted to serve its lawsuit on the consumer at ********************** in ***********. They were unable to obtain service and served an Alias Notice of Claim addressed to "***************************" C/******** and Assoc. **********************************************, **. MED-1 was provided *************************** as the consumer's employer from ************ client. MED-1 has not violated the ***** by serving the notice of claim in this manner. There is an upcoming hearing in ******* County in March where consumer can address any concerns with the Judge.Initial Complaint
01/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had a payment arrangement on a bill where I paid $100 on the 28th of every month. In October I was charged $100 twice. I disputed the charge with my bank. The bank teller said it was pretty obvious and the bank reversed one of the charges. A few days later a young sounding woman called and said that the payment for October was rejected for insufficient funds (my bank account didn't have insufficient funds) and that my payment for October was never made. I paid the account off after selling my house in December but I have never been credited that $100. I want that $100 back. I have documentation from my bank and can provide that if necessary.Business response
02/27/2023
The consumer went online and attempted to make two payments ont he same day for the same amount. Our system blocked the 2nd attempt because it will not allow dupicate payments. There was only one payment for $100 that processed. The consumer disputed what they thought was a second additional payment. It appears the bank received that dispute and stopped the payment on the original successful transaction. This resulted in no actual payments being made.
If the consumer disputes this they should send proof of payment to MED-1 Solutions ********************************************************* and it can be investigated further.Customer response
02/28/2023
Better Business Bureau:
Their response is completely untrue. I didn't go online to make payments. They were withdrawn monthly automatically. Two $100 transactions showed as pending for several days and I thought one was just a mistake that would fix itself but after pending for several days a total of $200 cleared my account. I have no interest in pursuing this further because about a week ago, after making this complaint, $100 was credited to my bank account from this business
Regards,
*************************
Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Beginning in July 2016, med-1 solutions started harassing me over apparent past due hospital bills from years prior. I showed up to one of the court dates and told them that I didnt recognize the debt and was unable to pay. I have not heard anything from them since that day in 2016 or 2017. The statue of limitations in ******* on medical debt collection is six years from the day I stopped paying the ****, which means that it is past the date for them to be able to collect this debt. Fast forward to today, July 28, 2022, I receive a notice from the court that they put in for a change of counsel which I thought was strange seeing as I havent received any contact from them for YEARS. Apparently they attempting to garnish my wages again from an employer I no longer work at (and havent for years). There is absolutely nothing to let me know what these so-called debts are even for. No statements, nothing.Business response
07/29/2022
This is a pending case. Cause Number ********************. A Judgment was entered on September 21, 2016. A proceedings supplemental hearing is scheduled for September 14, 2022. The Consumer may contact the court if they have additional questions.Initial Complaint
06/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Today I received a phone call from Med 1 who said they were calling to collect a debt.They asked me my birthday then proceeded to tell me I have not made a payment since April I asked if they could send me a **** with the balance and the original creditor. She replied she is a collection agency and did not have the capability of mailing invoices. This seemed very strange to me. It is now June 17 and they are saying I did not make a payment since AprilBusiness response
08/04/2022
Complainant may request the information she seeks via writing by sending a request to MED-1 Solutions, LLC **************************************************************;Customer response
08/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]************************* <**********************>
To:**********************
Thu, Aug 18 at 4:19 PM
I have sent the following memo to Med One dated 8/18/2022
I have no record of receiving medical treatment from med 1 of greenwood **.
please send the following itemized **** with treatment and insurance codes, facility, ******* ******** that have already been made either directly to you or to a third party and my signature authorize treatment from Med 1
Please do not contact me via email or phone
my address is
2928 ******************
****** ** 46217
Thank you
*************************
Initial Complaint
08/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I set up payments with Med1 solutions last year in August. I never missed a payment. I even had a few more accounts added and faithfully made my payments. Last month, I tried to make a payment and couldnt find the website. I still cant find the website. I called today and she told me the website went down a week ago and I said I havent been able to find it for a month and told me that I was getting sued. She told me the last payment was in June and I said I know because I havent been able to find the website. So youre telling me I havent made 1 payment and Im getting sued? She said yea its crazy!!! Ugh!!! I said Im calling to make a payment and she told me what my balance was. I was at work and didnt have my information with me. She said it was ******* and I paid ******. Checked my information when I got home and theres no way I owe that much. I show my balance is ******. I have all of my payments documented. Something has got to be done about this immediately!!Business response
08/31/2021
The complainant contacted MED-1 shortly after filing this complaint and spoke with a rep. This has now been resolved amicably and the pending legal action has been dismissed.
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Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.