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            Business ProfileforH2O Plumbing, LLC

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 3/25/2010

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            We are a full service plumbing company that serves residential and commercial customers. 

            Business Details

            BBB File Opened:
            3/15/2010
            Years in Business:
            20
            Business Started:
            6/11/2003
            Business Incorporated:
            6/11/2003
            Accredited Since:
            3/25/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PC 10300219 for this business, issued by Indiana Professional Licensing Agency

            These agencies may include:

            Indiana Professional Licensing Agency

            402 W. Washington Street, Room W072

            Indianapolis IN 46204

            http://www.pla.in.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Richard Mullins, Owner
            • Mrs. Nikki Mullins, Office Manager
            Contact Information

            Principal

            • Mr. Richard Mullins, Owner

            Customer Contact

            • Mr. Richard Mullins, Owner
            • Mrs. Nikki Mullins, Office Manager
            Additional Contact Information

            Fax Numbers

            • (812) 728-8100
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            S. T.

            05/19/2023

            I recently had a plumbing issue. My bathroom tub faucet was dripping. It had continually been getting worse. H20 representative walked int the bathroom door, looked at the tub and said "yeah, we charge $385 for that. You can contact Delta and get the part for free if you want to go through the hassle and wait forever.'" Since it had gotten worse, I told him to fix it. (This same gentleman came about a year ago for the same issue and quoted $185. I just didn't have the funds at that time and the drip was minor.) He removed the part in less than 5 minutes, left to purchase the replacement part and returned in about 30-45 minutes. He fixed the problem in about 5 minutes and was ready to leave. I wrote the check and asked for an invoice. He stated they would email one to me. When I got it, there wasn't any breakdown of parts and labor, just a total amount due. I responded to their "how do you rate our service" email and told them of my disappointment of the fee that was charged for the time spent in my home. They did not respond back to me. I also told them I would be filing a complaint with the BBB. My faucet is fixed, but at an unreasonable price. I thought it would take much longer to repair. I have since checked and the replacement part was not that expensive. This company is not very professional when it comes to their business and this is obviously price gouging at its finest. I will not use this company ever again and would not ever recommend their services to anyone. (they probably are not concerned about negative reviews because they are not members of the BBB.) They are taking advantage of people in need of plumbing services and don't seem to care about customer complaints or their reputation. Lesson well learned by me.

            H2O Plumbing, LLC Response

            06/09/2023

            Thank you for your review, we're sorry that your experience did not meet your expectations. We strive for 100% customer satisfaction. Our technicians always give a price before starting, as we did for your job. We also offer financing as we know repairs can sometimes be unexpected and expensive.

            Customer Response

            06/09/2023

            The technician did price before doing the job. My issue was that the only invoice that sent by email after I paid him was a total amount. There was no breakdown of parts and labor. Can that be provided to me and if you can't, that proves that this particular service was shady to say the least. Every reputable company will provide that information to their customers. I wrote the check, handed it to him and asked for a receipt. He said it would be emailed. When it came, it was generic, with only a total amount due. I addressed that in your "How did we do questionnaire." There was no response to me. Thats why I question the business practices. I will definitely spread the word about how business is done, and I will not ever use this company service again. Not professional.

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