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          Find a Location

          Metronet has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforMetronet

            Telecommunications
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.22/5stars

            Average of 60 Customer Reviews

            Customer Complaints

            271 complaints closed in last 3 years

            120 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers Internet service provider, telephone company, & web development and This company offers Business Solutions:
            Voice
            Internet & Hosting
            Data Transport
            Managed Services
            Data Center
            Business Continuance
            Conferencing Services

            Business Details

            This is a multi-location business.

            Find a Location

            Metronet has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              5/19/1996
              Years in Business:
              27
              Business Started:
              5/19/1996
              Business Incorporated:
              5/19/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Metro FiberNet, LLC
              Business Management
              • Regulatory Department
              • Mr. David Heimbach, President/CEO
              • Ms. Sarah Overbaugh, CFO
              Contact Information

              Customer Contact

              • Regulatory Department
              • Mr. David Heimbach, President/CEO
              • Ms. Sarah Overbaugh, CFO
              Additional Contact Information

              Email Addresses

              Customer Complaints

              271 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/18/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On 3/8/24 at 1031 a Metronet worker came into my back yard. He worked in the box located at the back of my yard and left several pieces of wires, bolts, caps etc. laying in the grass around the box. I let my 5 1/2 month old puppies out in the yard at approximately 3:15. Luckily, I went outside with them because within minutes I noticed them both chewing on the wiring left behind by the worker. I understand one of the little white fiberoptic wires in my puppies mouth is not digestible and can cause severe harm. I'm not sure if any of the wire was swallowed before I got it out of her mouth. The worker also only bolted down 1 of the 4 bolts in the cover laying on my grass. 1 bolt was not screwed in and my puppy later had the bolt in her mouth.
              Read More

              Customer Reviews

              60 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jim W

              1 star

              02/11/2024

              Biggest day and night all year watching the 2024 Super Bowl game and NO coverage in our area. Recording on hotline states they are aware of an issue and working on it. Speaking to a tech can only provide us an apology! Ridiculous and unacceptable!!!! Barely could see Q1 with screen freezing on interviews plus game plays. A black screen on this network blaming a “third party”. Would never recommend this company!

              Local BBB

              Tri-State Better Business Bureau, Inc.

              BBB Reports On

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