Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fishing rod on May 12, 2024, and to this day, it has not been shipped. I have communicated with them many times, asking when it will be shipped, but there has been no specific shipping time. Recently, when I called and emailed them, no one responded. The model of fishing rod I purchased has recently been listed for sale on their website, but they have not replied to me.

  

  Business Response

  Date: 05/20/2025

  ****,

   

    Thanks again for your repeat business.  We value your support.  I still do not have the rod and can't get it.  We have a 7;10" model spinning but nothing else.  We have offered to cancel this order for you several times.  I think that is the best course of action.  Due to the age of this transaction, it cannot be posted back in the portal.  I would be able to send it to you in paypal or we can send you a paper check.  You are more than welcome to pick another model Physyx.  I have several casting.  Feel free to email direct at ********************fishing.com and we can set it up.  Have a good evening.  

  
  Thanks,

   

  **** *******

  Customer Answer

  Date: 05/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In contrast, I ordered three Daiwa SALTIGAG fishing reels a year ago. I have repeatedly emailed and called the company, only to be informed that they will be delivered next month, well after the promised delivery for over a year no reels . The company’s current response has been evasive and unsatisfactory. The company must overnight a check for a full refund or ship the reels within the next week. Order ********** Confirmed Apr 23, 2024 Order ********** Confirmed Apr 22, 2024 1. Daiwa Saltiga Spinning Reel ****** 5.8:1 | ************** $749.99 2. Daiwa Saltiga Spinning Reel ******* 6.2:1 | *************** $749.99 3. Daiwa Saltiga Spinning Reel ***** 5.8:1 | ************* $749.99 Total $ 2349.58

  

  Business Response

  Date: 05/20/2025

  We have been in comminucation with this customer, and have explained to him the backorder situation with our vendor.  We worked closely with him to swap to some different models, which he was very happy with.  These reels are currently in transit from the manufacturer.  We have spoken with this customers at least three times in the past few weeks so he is well aware of the current progress.  We will stay on top of this until he receives the reels he has been promised.

  Customer Answer

  Date: 05/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fishing reel with American Legacy Fishing & Outdoors back on Thursday, April 15, 2024. At the time, I was expecting the reel to arrive in a few weeks, instead several months passed without receiving anything. I've reached out to the business several times asking when I would receive the reel but have never received a clear response. I feel that I've been deceived and misled by the business. I am simply seeking to receive my funds back and warn customers to be careful with predatory sellers.

  

  Business Response

  Date: 03/25/2025

  This was refunded and Mr. ****** stated he had no outstanding concerns.  See attached refund. 

   

  Thanks,

  

  Business Response

  Date: 03/25/2025

  This was refunded and Mr. ****** stated he had no outstanding concerns.  See attached refund. 

   

  Thanks,

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 fishing reels. Only 1 was shipped, the last one the Abu Garcia. I've emailed them with no response. I just want my money back if they cant ship the 2 reels. Thank You!

  

  Business Response

  Date: 03/10/2025

  Mr. ********* has been shipped one of the remaining reels and the other was refunded on Friday. I do believe he is happy and this is resolved.  

  Thanks,

  
  **** **

  Customer Answer

  Date: 03/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shimano vanford reel on 11/29/2024 for my father for Christmas when I ordered it over the phone I was assured by the sales man that it would arrive by Christmas. I heard nothing from the company until I emailed them on December 23rd saying I had not received the reel. They claimed they never thought it would arrive by Christmas and assured me it would arrive in the next 10 days. As of 1/19/2025 I still have not received the reel and have emailed them to no response.

  Customer Answer

  Date: 01/21/2025

  They ended up refunding me once they got a complaint letter for you guys. Thanks for the help. You can rescind the complaint!

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 11/22/24. As of 12/3/24 the rod part of the order has not shipped. This company does not have the product. They state same day shipping. This is false and misleading adverting. I have emails, texts, phone calls where they refuse to refund my money on a product that has not shipped. My emails go on deaf ears now. They extort money from consumers. They claim items are in stock but they are not. No where on their website does it stated a 3rd party fills rod orders like I was told on the phone. They are criminals. Look at recent google reviews on rod orders. All that was shipped to me was a few fishing lures, jigs I ordered that total $30.00. The two fury rods have not been shipped. They also called harassing me because I asked for a refund on the rods which total $194.98. This is fraud and consumer abuse.

  

  Business Response

  Date: 12/17/2024

  *** ***** ordered two rods at the peak of holiday shopping season November 22nd.  The rods were delayed briefly.  *** ***** was informed via phone of the delay in processing time at which point he decided to scream obscenities and other demands into the phone and hung up.  We canceled the order at that time.  *** ***** was refunded for the items on December 5th.  He has chosen to continue to drag it out as a form of enjoyment it would seem.  We are no longer interested in communicating with this customer.  See refund confirmation attached. 

  
  Thanks,

  
  **** **

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rod in May. I eventually received the rod and was concerned that it was the latest model. I already have the older model. The rod is a 2023 rod. I called within the 30 days and asked for a return and have still not got one. I was asked to provide pictures, call ** *****, send emails. Foolishly I did all 3. Then I received condescending emails. I don't care if I changed my mind, don't like the color, whatever. Don't talk down to a customer who wants to return or exchange a product. They should have sent a 2024 or newer rod in the first place. Ther webpage advertises new 2024 rods in. This must be a selling point for some. If I purchased the rod from ** ***** they told me, it would have been a 2024. I went through all their motions to end up dissatisfied anyway. This is no way to run a business.

  

  Business Response

  Date: 06/20/2024

  We have communicated at an exhausting length with this customer.  The production date is in 2023, but the rod is the current model and the only production model available.  It is a ridiculous ask to expect we have a model made in 2024 when the rods may not have even been created this calendar year. They are welcome to return the rod at any point in the next several weeks still.  The rod was delivered 30 days ago, but we will extend this courtesy to this customer another 30 days from today for full refund of the purchase price.  

  Customer Answer

  Date: 06/20/2024

   
  Complaint: ********
  
  I am rejecting this response because: They have a no questions asked return policy. They asked many questions and still continue to do so.  It doesn't matter why I wanted to return the rod. Don't have the customer do their work.  2024 rods are available. When I first called their employee was unsure which model I received. I also was within my 30 day return policy as stated in the first phone call. Had I not been asked to do all kinds of things in the last few days. A return authorization has not been provided. I was told to go fish. Could be translated into less kinder words. Send a return postage. Thanks for wasting my time. I shouldn't have to contact credit card or bbb. It says on their website call them to make it right. That got me very far. As their employee basically said this is absurd.  I went into local shop today and their rods are 2024. Thats neither here nor there. When I first contacted you was it before the 30 days?  It was, do not double down on your mistakes and mistreatment of a customer. Your company had many chances to make it right and didn't.  
  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 06/21/2024

  This customer is asking for something that is so far outside the norm it is just baffling.  They are welcome to send it back as mentioned previously.  He's called and harassed us via email so many times we are just moving on.  I can't ask my employees to take verbal beatings from people like this.

  Customer Answer

  Date: 06/21/2024

  I have still not got the return authorization.  Should I  call my credit card company?   Only verbal beatings came from this company who has a history. There are multiple complaints about their lack of service and terrible return policy.  No need to verbally beat a company like this they beat themselves.  

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order using this company’s website on 11/24/23. After placing the order I never received a confirmation email so I sent an email to verify my order went through. ***** **** responded to my email and verified that my order had been placed and gave me my order number. On 3/22/24 I emailed requesting an update on my order. No response. On 3/27/24 I emailed again requesting an update with no response. On 4/15/24 I called and no one answered and there is no way to leave a message.

  

  Business Response

  Date: 04/29/2024

  This customer's email won't allow communication to go through.  Contacted 4-1 and again 4-9 at the same email.  We receive the following message:

   

  
  Delivery incomplete
  There was a temporary problem delivering your message to ********************. Gmail will retry for 19 more hours. You'll be notified if the delivery fails permanently.
  The response was:
  DNS Error: DNS type 'mx' lookup of hmail.com responded with code NOERROR DNS type 'aaaa' lookup of localhost. responded with code NXDOMAIN DNS type 'a' lookup of localhost. responded with code NXDOMAIN

   

  We would like to try to swap the customer to something new or get them a refund.  **** please call the store or you can email me direct at *****@americanlegacyfishing.com 

   

  Thanks,

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a fishing rod. They sent the wrong rod. No big deal. I sent it back. They acted kind of odd. No big deal. They tell me they “don’t have that rod in stock any further.” I ask for a refund. They say “2weeks.” **** ***** from company then begins a long list of excuses and odd nonsense. Couple days ago I started a dispute with my card company. I’m sure American Legacy Fiahjng is some sort of wholesale company with an eye toward the scam. Then today **** tells me that the easiest thing I could do is just go through with the credit card dispute. Lord what a joke. Just want my refund.

  

  Business Response

  Date: 04/29/2024

  This was refunded on April 9th.  Here are the transaction details:

   

  Transaction ID: ***********
  Transaction Status:  Refund  
  
  
  Settlement Information
  Settlement Amount: USD (******)
  Settlement Date and Time: 10-Apr-2024 15:20:31 MDT
  Business Day: 10-Apr-2024
  Batch ID: *********
  Authorization Information
  Authorization Amount: USD (397.73)
  Submit Date/Time: 09-Apr-2024 21:23:17 MDT
  Authorization Code: ******
  Reference Transaction ID: ************
  Transaction Type: Refund
  Market Type: eCommerce
  Product: Card Not Present
  Address Verification Status: Street Address: Match Zip: Matched first 5 digits (Y)
  Card Code Status: Not Processed
  CAVV Result Code: Not Applicable
  Fraud Score Applied: Not Applicable
  Recurring Billing Transaction: N
  Partial Capture Status: Not Applicable
  Customer IP:
  Payment Information
  Card Type: Visa
  Card Number: XXXX****
  Expiration Date: XXXX
  Total Amount: USD (397.73)