Business Profile
Swap.com
Contact Information
2501 Internationale Pkwy
Woodridge, IL 60517-4802
Want a quote from this business?
Get a QuoteBBB Rating & Accreditation
Accredited Since: 10/1/2014
Years in Business: 8
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints
45 complaints closed in last 3 years
23 complaints closed in last 12 months
BBB Rating & Accreditation
Accredited Since: 10/1/2014
Years in Business: 8
Customer Reviews are not used in the calculation of BBB Rating
Overview
Swap.com is an online consignment and thrift store specializing in clothing for women, men and children, as well as other gently used items such as toys, games, sporting goods, movies and books. On Swap.com, individuals sell and buy used items online. Customers who want to sell their items send the items in boxes or bags in to company's fulfillment center where company checks the items' quality and accepts only items that are good for re-use. After that the items are professionally photographed, listed, packed and stored. Individuals set their own prices for the items. All the items are available for purchase for general audience on the swap.com site. Customers can buy from multiple sellers and combine them into one shipment. Items can be returned if not satisfied.Business Details
This is a multi-location business.Need to find a different location?
Location of This Business
2501 Internationale Pkwy, Woodridge, IL 60517-4802
| BBB File Opened: | 5/8/2013 |
|---|---|
| Years in Business: | 8 |
| Business Started: | 7/3/2012 |
| Business Started Locally: | 7/3/2012 |
| Business Incorporated: | 8/16/2012 |
| Accredited Since: | 10/1/2014 |
| Type of Entity: | Corporation |
Alternate Business Name
- Swap.com, Inc.
- Swap.com Kids' Consignment
Business Management
- Mr. Juha Koponen, Manager
- Ms. KP Brendel
- Mr. Patrick Cassidy
Contact Information
- Mr. Juha Koponen, Manager
Principal
- Ms. KP Brendel
- Mr. Patrick Cassidy
Customer Contact
Additional Contact Information
Email Addresses
- Sales
- Technical Support
- Customer Service
Customer Complaints
45 Customer Complaints
Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews
Most Recent Customer Complaint
02/16/2021
Customer Reviews
29 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Emily K
02/05/2021
Swap.com Response
02/11/2021
Business Details
This is a multi-location business.Need to find a different location?
Location of This Business
2501 Internationale Pkwy, Woodridge, IL 60517-4802
| BBB File Opened: | 5/8/2013 |
|---|---|
| Years in Business: | 8 |
| Business Started: | 7/3/2012 |
| Business Started Locally: | 7/3/2012 |
| Business Incorporated: | 8/16/2012 |
| Accredited Since: | 10/1/2014 |
| Type of Entity: | Corporation |
Alternate Business Name
- Swap.com, Inc.
- Swap.com Kids' Consignment
Business Management
- Mr. Juha Koponen, Manager
- Ms. KP Brendel
- Mr. Patrick Cassidy
Contact Information
- Mr. Juha Koponen, Manager
Principal
- Ms. KP Brendel
- Mr. Patrick Cassidy
Customer Contact
Additional Contact Information
Email Addresses
- Sales
- Technical Support
- Customer Service
Local BBB
BBB of Chicago & Northern Illinois
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.