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Swap.com

Online Consignment
Swap.com is an online consignment and thrift store specializing in clothing for women, men and children, as well as other gently used items …

This is a multi-location business. Find a location

Accreditation
BBB accredited business

Accredited Since: 10/1/2014

Years in Business: 8

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 34 Customer Reviews

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Overview

Swap.com is an online consignment and thrift store specializing in clothing for women, men and children, as well as other gently used items such as toys, games, sporting goods, movies and books. On Swap.com, individuals sell and buy used items online. Customers who want to sell their items send the items in boxes or bags in to company's fulfillment center where company checks the items' quality and accepts only items that are good for re-use. After that the items are professionally photographed, listed, packed and stored. Individuals set their own prices for the items. All the items are available for purchase for general audience on the swap.com site. Customers can buy from multiple sellers and combine them into one shipment. Items can be returned if not satisfied.

Business Details

This is a multi-location business.Need to find a different location?

Location of This Business
2501 Internationale Pkwy, Woodridge, IL 60517-4802

BBB File Opened:5/8/2013
Years in Business:8
Business Started:7/3/2012
Business Started Locally:7/3/2012
Business Incorporated:8/16/2012
Accredited Since:10/1/2014
Type of Entity:Corporation
Alternate Business Name
  • Swap.com, Inc.
  • Swap.com Kids' Consignment
Business Management
  • Mr. Juha Koponen, Manager
  • Ms. KP Brendel
  • Mr. Patrick Cassidy
Contact Information

    Principal

  • Mr. Juha Koponen, Manager

    Customer Contact

  • Ms. KP Brendel
  • Mr. Patrick Cassidy
Additional Contact Information

Email Addresses

  • Sales
  • Technical Support
  • Customer Service

Industry Tip

BBB Tip: Smart Shopping Online

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Customer Complaints

49 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Billing/Collection Issues
Status: Answered
anonymous user
Merchandise that was not as described was returned in May and company has repeatedly been contacted to request follow through with refund. They offer a 100% gaurantee refund. They have merchandise but have not given me a refund and continue to respond to my emails to give me excuses- we are moving, ect ect. and ask repeatedly for same information and it is almost July and I have still not had my money refunded. I have contested this charge with my credit card company and I believe this company is just reselling cheap Chinese merchandise with a description and photos that don't match what you buy. They are scammers.
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Customer Reviews

34 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

lori g

08/26/2020

I sent a huge box of clothes for consignment. The cost was $11.90. After selling item after item, I have yet to receive even one cent!! They keep saying that I owe money-how?? They are rude, as well! Don't use this company!!!
... Read More

Business Details

This is a multi-location business.Need to find a different location?

Location of This Business
2501 Internationale Pkwy, Woodridge, IL 60517-4802

BBB File Opened:5/8/2013
Years in Business:8
Business Started:7/3/2012
Business Started Locally:7/3/2012
Business Incorporated:8/16/2012
Accredited Since:10/1/2014
Type of Entity:Corporation
Alternate Business Name
  • Swap.com, Inc.
  • Swap.com Kids' Consignment
Business Management
  • Mr. Juha Koponen, Manager
  • Ms. KP Brendel
  • Mr. Patrick Cassidy
Contact Information

    Principal

  • Mr. Juha Koponen, Manager

    Customer Contact

  • Ms. KP Brendel
  • Mr. Patrick Cassidy
Additional Contact Information

Email Addresses

  • Sales
  • Technical Support
  • Customer Service

Local BBB

BBB of Chicago & Northern Illinois

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.