Business ProfileforTwisted Road, LLC

Twisted Road's levied credit card charges that remained undisclosed and unexplained until I repeatedly inquired, surpassing my $1000 deductible by a significant margin. It took them an extended period of time to acknowledge the error, even after numerous emails from me. Dealing with their insurance process with their partnership with ******** was unproductive and disheartening. The requested photos were not provided, and overall assistance from their end was minimal. I've yet to receive any contact from their insurance provider's staff.My encounter with Twisted Roads was an absolute nightmare. Their abrupt and unexplained credit card charges, without prior notice or justification, drained thousands of dollars from my account. Engaging with ********'s insurance providers was equally terrible. They displayed zero interest in communicating with me, leaving me feeling ignored and neglected. I wouldn't hesitate to dissuade anyone from considering this company for rentals or insurance. Extreme caution is advised if you find yourself dealing with them. They appear all too eager to concoct reasons to bill exorbitant amounts, even for minor damages you're not responsible for. Save yourself the headache and steer clear of Twisted Roads.