Business ProfileforBaltic Roofing

**** Hired Baltic Roofing in Willowbrook to replace 2 leaking skylights. We were concerned they would cause more interior damage if we did not act quickly. Not knowing how much a skylight itself would cost. We trusted them to be fair and competitive with pricing and did not question them. **** they installed them. Old skylights had blinds. New ones do not. We were told ahead of time they can easily be installed at a later time if needed. Only to find out after installation that the skylights would need to be removed to install the Velux blind kit. Big issue here! We were charged $6800 for the job. Later found out the skylights could be purchased for less than $400ea. Job took one man about 6.5 hours. Labor roughly cost us $800.00 per hour. $800 per hour! Called 3 other roofing companies and our insurance agent at State Farm. Same Velux skylight with all materials and labor was estimated $3200 with State Farm, $3400-$4300 with other roofing companies. Contacted ****** at Baltic several times to get the issue resolved.Gave him all of the information regarding price and blinds that we got. He blamed a poor 1 quarter of business and the pandemic for the cost. Told us that nobody forced us to use him. We were shocked with his responses. He did nothing to try and resolve our concerns. Grossly overcharging customers because of a slow off season should not be a practice of any business. I can send our correspondence and any other information necessary to help address this matter. Your help in a fair resolution would be greatly appreciated. Thank you.