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Business Profile

Collections Agencies

Asset Recovery Associates

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Asset Recovery Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Asset Recovery Associates has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ARA is making harassing phone calls to coerce people into paying debts beyond the statute of limitations by lying and saying they have committed check fraud. They are breaking federal laws as a means to scare people into submitting to their ************ of the employees bragged about how she is going to get a bonus check from my case which doesnt exist and even had the wrong information, but did not give me any information on how to dispute the fraudulent claims.

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been being garnished 25% of my income every two weeks since February I went to court on July 14th **** and was told my case was dismissed I called Asset Recovery on the same day as my court date to confirm that my garnishment was dismissed. I was informed that it wasn't dismissed they were just going to stop taking money out of my check. at that time I was not made aware that I had 7 days to set up an arrangement I was told I can call back and provide my financial information because I needed the money to come out of my account on the 15th and the 30th of each month because right now I am homeless due to the amounts that were coming out of my check I was unable to pay my rent for the last 3 months and have gotten evicted so I was informed that I could call back before August 15th to set up the arrangement so the money could come out like I needed it to she told me I could pay $65 every pay period I called them today for them to tell me that the garnishment went back out because I did not set up a payment arrangement I tried to explain to them I cannot afford 25% of my income to give to them because I have to find somewhere to live provide a home for me and my two children so now I will remain homeless she said they will keep money coming out of my account until January **** and speaking with a supervisor she basically said she didn't care and she didn't believe what I was told. I tried to explain to her that if I would have known I had 7 days to set up an arrangement I would have given my information to the representative on July 14th when I called I asked to speak to someone else and she basically gave me another representative to speak with like they sitting next to each other they didn't even say well we can contact the garnishment specialist to see what we can do they both had attitudes and was being real nasty and the customer ********************** was horrible. I have diabetes and neuropathy in both of my feet and basically they said oh well. I need help with this

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** had contacted my family and friends claiming They have been listed as character witnesses in a legal complaint against me. I have never received direct communication from them. I called the individual who was harassing my family and friends at the number she provided my sister. Her name is ************************* and phone number is ************. Once I reached her I asked for the attorney she was working for because she claimed to be a paralegal to those she contacted. She said she didnt work for an attorney and was a debt collector with ***. I asked for information about the debt and claimed it was with ********** and gave me the last four digits of an account number to which I no longer have. She then told me I could settle this matter by giving them money and the calls would stop. I informed her that it is not ok to harass my family and friends and her demeanor became hostile. I informed her I would be contacting the Better Business Bureau and ************************ because she started to threaten me if I didnt get this matter resolved. She then hung up on me. I have attached the voicemail to text that she left on my sister ****** phone.

    Asset Recovery Associates is NOT a BBB Accredited Business.

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