About

Local BBB:

BBB of Chicago & Northern Illinois

BBB File Opened:

10/30/2006

Business Started:

12/6/2004

Business Started Locally:

11/4/1998

Business Incorporated:

12/6/2004

Type of Entity:

Corporation

Alternate Names:

Braccio Co

Business Management:

Mr. David Morris, President

Ms. Kelly Russell, Operations Manager

Additional Information

Refund and Exchange Policy

Returns
Your completesatisfaction is important to us. If you're not completely satisfied or need toexchange an item, please submit for a return authorization within 30 days fromthe date you received the package.  Please note exchanges would start fromthe date of original purchase. 

Free 24 Hour Cancellation Rule. All US orders are eligible for freecancellation up to 24 hours after you submit payment or we make the order onyour behalf. The grace period begins immediately after you/we complete yourorder and it cannot be extended beyond the 24 hours.

Shipping charges will not be refunded. Additional services and fees incurredwill not be refunded.  We do not provide return labels.
You must return items in NEW OR UNUSED conditionwith all original packaging and materials included.  ‘New or unusedcondition’ means that there are no scratches, marks, blemishes, nor anyother damage(s)  on the item, and that it has not been sized oraltered in ANY wayfrom anyone other than Pompeii3.
We will inspect your item uponreceipt.  If the item has been sized or altered in any way, or is notin new condition, it will not be accepted for exchange or refunds, and wewill return it to you at your expense.
We must be notified of yourrequest to return an item WITHIN 30DAYS OF RECEIVING THE PACKAGE.
If you are returningmerchandise as a result of (a) ERRORON THE PART OF POMPEII3 INC, OR; (B) DEFECTIVE product, wewill exchange it free of charge, or refund the full cost of the merchandisewithin 30 days.  When we receive your return, we will inspect theitem and provide a replacement or issue a refund.  The buyer isresponsible for shipping fees.
All custom orders andappraisals are nonrefundable if returned.  Custom orders includesizes under 4, over 12, engraved, and or modified from the original listedproduct.
We cannot ship on a 3rd partyaccount or with labels provided to us.  All shipments must be madefrom us. Please do not include shipping materials or labels. 
All shipments are insured forthe amount you pay for that service or order.  Additional insuranceis available but must be requested.  We are not responsible or cancover additional insurance if its not requested.  Returns andexchanges and not sent with signature, this would need to be requestedwith return.  
If you exchange for anotheritem, the 30 day return starts from the original date of purchase. 
We cannot ship replacements orexchanges without receiving the original product back. 
All custom CAD orders arenonrefundable. CAD orders are completed with an approval process.
Please note there is a $14.50return shipping and handling fee for all replacement or exchanges.  
Refunds are issued in 7business days from date of return. 

Business Categories

Jewelry Stores, Online Retailer, Jewelry Designers, Diamonds, Engagement Rings