Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my lease July 15th. July 16th I got my keys to the unit and I went to clean the unit before moving in. Upon cleaning I saw 3 live baby roaches. I informed property management via email and did not get a response for over 24 hours. I waited until noon the following day to send a follow up email. They informed me they turned it over to pest control. 5 days had passed and I still did not get a follow up from pest control. I spent over $100 of my own money on sprays, ***** bait, diatomaceous earth and various items to seal the multiple 1-3 inch holes found in every single room of the unit. I pulled out the stove and found a dead *****, about an inch big, surrounded by ***** droppings. I had to run outside and throw up because it was very nauseating. I left the apartment and came back two days later to find 5-6 more roaches that had died from the sprays I used and the diatomaceous earth. At this point I reached out to property management via email again, and they informed me that the pest control company had not responded or checked their voicemails. It had been at least a week since I informed them of the roaches. I have never moved anything in. Never brought food or water into the apartment as well. I asked for a refund as this is uninhabitable and not a safe environment for me, or my 3 year old son. I am a hard working single mother and graduate with a bachelors next year. I work very hard for everything I have.They informed me again via email I can drop the keys off and get a full refund for my deposit, as well as my prorated rent from July. I had never spent a single night in the apartment, and no one came out to seal up the holes or spray for the roaches at all in the two weeks since I received my keys. An hour before key drop off they emailed change of plans, well have to meet at the property for a walk through. The higher up manager was very very rude and not apologia at all. And informed me I wont receive my deposit back, despite never moving in.

  Business Response

  Date: 07/30/2024

  Attached are photos of the condition of the unit when rented to the tenant and then how it was returned to us, which is completely unrentable. The costs of returning the unit to a marketable condition will be deducted from her deposit, and any remaining monies (if any) will be returned. We have also documented more photo evidence, but the files are too large to submit additional photos. Please contact if needed. 

  Customer Answer

  Date: 07/31/2024

  This apartment was not clean upon me moving in. There was dead roaches, and ***** ***** matter under the stove. When I informed him, he said did anyone stop you from pulling out the stove when you viewed the apartment. I have never rented from a company that did not clean the unit prior to the next tenant moving in, so I did not have the thought to pull out the stove and make sure there is not f**** and dead roaches under neath. In the pictures I provided, I let the property management know I had used the diatomaceous earth, that is supposed to kill and keep roaches out, in the unit. As well as sealing up holes. They were aware of the diatomaceous earth being used. They then agreed to give me my full deposit back, as well as my prorated rent. The powder shown in the picture is the diatomaceous earth. I have a deathly fear of roaches and bugs. When I went to the unit to clean up the diatomaceous earth, after he had already agreed in writing to give me my deposit back in full, I discovered 3 more roaches in the powder. One was alive. I did not feel comfortable vacuuming up anymore of the diatomaceous earth, as I didnt want to transfer any live roaches back into where I am currently staying. I offered to vacuum and clean the apartment in which he refused. The only thing I left in the apartment was the diatomaceous earth, which is a fine powder and is child and pet friendly. It does not cost $695 (my deposit amount) to vacuum or mop the wood floors. I spent my own money (over $100) on ***** sprays and bait and diatomaceous earth, since I was never contacted by a pest control company. I never had food, or water in this apartment. Only cleaning supplies. I cannot imagine how many more roaches I would have seen, had I had actual food or water in the apartment, as that is what attracts these pests. I would like my full deposit back, as it was written in email that I would. He changed his mind 1 hour before I was to get my refund. This brings me to believe he went into the apartment himself without my knowledge, and planned on not giving me my deposit back. It does not cost $695 to vacuum or mop a hard wood floor. Im not sure why it is stated I would receive the remaining monies (if any). There is no way that it costs that much to vacuum or mop. I believe this mans intentions were to never give me my deposit back, which he agreed to written in email before. Thank you! 

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my home 12/1/2023 and have not received my security deposit back. I have sent multiple emails with no response. It has been 3 months now and I cannot reach anyone regarding my deposit.

  Business Response

  Date: 03/27/2024

  **************** moved out of the property claiming there was a mold smell in the basement. She gave no proof of any dangerous issues with the property and none were found when she vacated. It was her choice to vacate the property. 

  I never agreed to refund her deposit as we had a signed, valid lease which extends until August of 2024. 
  

  Customer Answer

  Date: 03/27/2024

  He called me and was rude & disrespectful to me.  He called with an attitude.  I just wanted someone to come out and inspect the property and he would not have anyone to come out.  He told me that I can no longer move to any of his properties.  

  Customer Answer

  Date: 03/27/2024

  Complaint: 21493658
  
  I am rejecting this response because:
  Belleville Eagle Realty never came out to inspect for mold even after I sent several emails and called numerous times . The bathroom and the whole downstairs had a wet , smelly odor and looked like mold on the wall . I did not receive a call until I contacted the BBB . He said he would end the lease and to my understanding as long as I cleaned up and everything was in order I was entitled to my security deposit. It wasnt stated otherwise . 
  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/22/2024

  I didnt get a resolution so Why is the complaint  closed ? 

  Business Response

  Date: 04/23/2024

  **************** moved out of the property claiming there was a mold smell in the basement. She gave no proof of any dangerous issues with the property and none were found when she vacated. It was her choice to vacate the property. 
  I never agreed to refund her deposit as we had a signed, valid lease which extends until August of 2024. 

  Customer Answer

  Date: 04/24/2024

  Complaint: 21493658
  
  I am rejecting this response because:
  The issue was not solved . 
  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/25/2024

  We are unable to move forward regarding your rejection to our response. 

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-27-23 I wa* informed that my rental report ha* an eviction on it from 2022 that I had no knowledge of. I have never lived at **** ******** ****** in Belleville, Illinoi* or rented through Eagle Realty in *wan*ea, Illinoi*. My information wa* *tolen and wa* allowed to be u*ed by thi* agency without my con*ent. I have *ent multiple email* and have received unprofe**ional re*pon*e* from the managing broker (***** *. *******), I have al*o met with ***** in per*on (on 11-28-23) *o he could *ee that I am in fact NOT the per*on that he'd rented the apartment to. Thi* *ituation *hould have never been allowed to happen, and now i have to *uffer the con*equence* until the eviction i* removed from my rental hi*tory. I wa* al*o denied any paperwork (on 11-28-23) that may be at the realty office with my name attached to it. I do believe that thi* company prey* on low income minoritie* and that ***** ******* i* a raci*t, becau*e of the many review* that I have read about the agency and from the way that I wa* talked to and treated a* well. I will file a police report for identity theft and fraud, and take the*e matter* to court if the eviction i* not removed. I have offered to *ettle out*ide of the court *y*tem only if thi* eviction i* removed from my rental hi*tory in a timely manner. Thi* *ituation ha* *topped me from being able to move into a different apartment at thi* time. Thi* *ituation wa* clearly not handled by the law*' requirement* and the proper procedure* were not taken to prevent thi* type of *ituation.

  Business Response

  Date: 12/12/2023

  The ca*e ha* been di*mi**ed&nb*p;

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from this company for two years. They do not respond back to call backs. Last year I requested if I could do a early renewal because I would be out of state. I signed the lease on 12/13/2022 and my rent up. So fast forward to this year. I wanted to break the lease. I would put a thirty day notice in November and then be out by December of this year. because of Maintenance issue, and them not responding back to my request. I was informed that I would have to stay until March because I am locked in the lease because of the old lease. I have the new lease that shows that I signed on 12/13/2022. So, my lease should be up 12/13/2023. I am under the impression that he altered my lease and pocketed the extra money. When I brought this to his attention he stated that he would only credit me $90.00. Signed a lease for 12 months and my lease should be up 12/13/2023. I want to be out of this lease 12/13/2023

  Business Response

  Date: 10/19/2023

  This complaint is downright insulting. The tenant was provided with a copy of her new AND old lease each time she signed. The contracts were correctly written to appropriately reflect the initial year long lease period with another year long extension. Tenant never expressed any request for her new lease to be shorter or longer than her initial, which was one year. The new lease was written for an additional year long period. The tenant was also given the opportunity to review this at her closing appointment, but chose to sign off. 

   

  Just because this tenant "feels" that her lease "should" end on a certain date does not change her contractual obligations that she has signed off on. The fact that she is accusing anyone from our company of "pocketing money" after providing her with a ledger of all her payments and charges AND providing her with a courtesy call back to explain this would be laughable if it weren't so insulting. 

  We will NOT be granting the request of early termination. The tenant would be well advised to consider breaking her lease carefully, as there will certainly be legal repercussions if she chooses to take that path. 

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  late august 8/28/2023 my icebox and freezer stopped working, i called bv eagle realty. left a voicemail about it. Heard nothing back. As the weeks went on i was unable to store food properly for my children and I, spent so much money to feed us. I left many voicemails requesting help. Bv eagle never returned my call. finally 9/18/2023 people showed up to replace the icebox. thats not the issue here, i have had several things go wrong while living here for almost 2 years, i went weeks without ac in some of the hottest summers ever recorded, both summers ive been here the ac stopped working, bv eagle sent more than one company out to do work, by doing that they prolonged the suffering. We went without heat for about 5 days or so last winter. But heres the last straw. Saturday 9/16/2023 i left a voicemail for them to come look at the icebox, i was angry, I stated how absurd it was for them to keep letting my family go without a place to keep food. and that they needed reported. Two days later the icebox is here. Not to mention the icebox they installed was fithly, old food residue left in the nooks n crans and all over the shelving. Ready for the kicker... *** the person id assume is running things over there, called me he asked "did you get your new icebox" i said " yes, he then proceeded to tell me if i ever call them and leave a voicemail like that again id be sent a 30 day notice. because according to him i cussed them out. not the case by the way id love to hear that recording. Bv eagle is horrible, and they are hurting people. The place needs shut down. and there are many others like me that have suffered at their hands. I intend to spread the word without malice, or slander. But the people of Belleville need to know.

  Business Response

  Date: 09/19/2023

  All of your service requests have been handled in a prompt and efficient manner. Furthermore, when you call screaming profanities at our office and staff, I refuse to communicate with you. And I completely stand by what I told you one the phone: if you EVER call up and speak in such a disrespectful, rude, and nasty way to ANYONE in our office again, we will issue a 30-day notice and you can find an alternative living situation. Your behavior is completely out of line and we will never engage with someone who chooses to handle conversations in the way you have. 

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slumlord. Doesn't fix ANYTHING. I have work orders YEARS old that have never been fixed

  Business Response

  Date: 09/11/2023

  Good afternoon,

  Without specific information, I do not know  to what maintenance issues you are referring. 

  Unfortunately, we will be unable to grant the requested settlement of no contact, as we have an ongoing eviction case with Ms. *******.

   

• Initial Complaint

  Date:09/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is me paying my money and giving my occupancy permit last Friday. I used the key to see if all the doors work and they when I returned I was not able to enter or leave the resident. There was a note in my kitchen that stated that occupancy permit is required before I can move in. I did all that last Friday. You are going to put a notice out it should have been on the front door. I am confused why I was not able to enter in or out the front door, why they are not communicating with one another, and not being notified when someone enters the apartment. The right thing to do is to notify the resident when they are coming to the apartment. I would like notification when maintenance or management needs to enter the apartment.

  Business Response

  Date: 09/01/2023

  Good afternoon,

  This complainant has been directed to the City of ********** for questions about a sticker every inspector places at a property upon a unit passing its inspection.

  When the property was rented to this tenant, I personally checked all doors and they were fully operational when the tenant closed. Nevertheless, we were able to send a maintenance person out within 24 hours of receiving the maintenance request. Furthermore, the tenant has other doors in the unit, so the tenant was never trapped in the unit or did not have access to it. 

  The tenant received notification via email the morning the maintenance person came to correct the issue. 

  Customer Answer

  Date: 10/17/2023

  I moved here at the end of September. I suspected mold and contacted the city of *********, and was told I needed to contact the health department. I didn't hear back from the health department, so I emailed ********* ***** ****** about me suspecting mold. The person who initially responded to my email made it seem as though they didn't understand what I was referring to. I reemphasized that there was an wet earthy smell that I believed was mold. His response was to run water and that it may be the pipe. Over the weekend the smoke detectors went off and I called the fire department. They gave an all clear but stated they also suspect mold in the basement. I sent another email letting ********* ***** ****** know that the fire department came and also suspected mold because there was a wet earthy smell. I have called a few inspectors and was told that they were unauthorized to do an inspection without the landlord's permission. I have not received a response to my last email about the issue. I have a 1 year old niece staying with me. I'm concerned about our safety.

  Business Response

  Date: 10/18/2023

  Tenant initially emailed on 10/12 complaining that the water smelled when she ran it. She was promptly advised to run the water, as hot water can stagnate in tanks and begin to smell. This will allow the smelly water to be flushed out.

  Tenant emailed again on 10/16 with a different complaint. She claimed her basement smelled damp.

  Common mildew mitigation techniques include: 

  -Running a fan in places where air does not move (such as basements). Moving air prevents any mildew from growing.

  -Using a dehumidifier in places with moisture to prevent mildew. 

• Initial Complaint

  Date:02/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I wanted was my heat fixed ! I been waking up to a burning smell since Nov randomly but now frequently and every time I call they send people out 1-2 days later and they don’t smell anything. I’m constantly leaving VM and nothing is resolved. I contacted the heating people myself after they left and they forgot to turn a switch back on leaving me overnight with no heat and it was 29 degrees outside. They then lied and said the switch slipped . Last night Feb 3rd I woke up to the burning smell again called the firefighters again they both smell it ! And it’s in a report . It’s Saturday the 4th of feb and they are closed Heat is blowing cold air …. So there is nothing I can do tbut leave a VM !!!!!!!!! ! I never felt disrespected in my life I don’t bother them after 4 years of on time payments and fixing things myself and I get talked to disrespectful and this matter is not emergent to them . I contacted them about the burning smell for months now respectful. I no they have other priorities but no HEAT in 29 degree weather is unexceptionable! I feel defeated and I as hard as it is to move I need somewhere to go ! I can name numerous of things that could be fixed and have not been but I’m patient and humbled and always get compliments of how nice and clean the place is…but when it comes to a emergency I don’t feel like there putting themselves in the situation! It’s COLD ! I have to wait till Monday to get the firefighters report .

  Business Response

  Date: 02/08/2023

  Ms. *********,

  You have stated in your complaint that you have been contacting us "for months" regarding a "burning smell" coming from your furnace. In general, whenever we receive a call about an HVAC system, we call *** ******* ******* *** *******, and company with which we have done business for over a decade and who has an excellent record with us in repairing issues as quickly as possible. 

  On 12/22/2022, you left your first voicemail regarding a noise from your furnace. You did not mention any smells coming from your furnace.

  On 12/23/2022, *** ******* ******* *** ******* was at your unit to service the furnace, and they reported the furnace appeared to be running well upon their inspection. This is seen in the first attached statement. 

  On 12/24/2022, you left a message with us saying that *** ******* ******* *** ******* had been out to your unit to fix the issue, but the noises had come back. In this message, you first mentioned a smell coming from your furnace. 

  On a statement we received from *** ******* dated 12/28/2022 (attached), you told *** ******* that the issue had been resolved for the last 3 days. They also included in the statement that they could not find any sounds or smells while they were there for the service call. 

  On 1/31/2023, you called again saying that the furnace was making noises and you smelled a burning odor. *** ******* was back at your unit on 2/2/2023 to inspect your furnace. They had found a broken drain line, which they repaired. The technician from *** ******* stayed in your unit for 30 minutes after completing the work, and could not hear any noises or smell any burning odors. 

  On 2/3/2023, *** ******* was back at your unit because you called again saying there was no heat blowing out. On this service call, *** ******* discovered the limit switch was tripped. They reset this switch, and the unit was functioning as it should. I also personally received a call from *** ******* with an update to inform me that the furnace had been repaired and was operational. 

  You stated in your complaint that you cannot get ahold of us, yet you have been constantly emailing us (and getting responses). Furthermore, when we try to text you to troubleshoot the issues with your furnace 15 minutes after you submit a work order, you call me unprofessional for texting you. We have done everything in our power to try and get the issue with you furnace resolved in a timely manner. You had technicians out at your unit multiple days in a row to try and get the issue resolved, and yet you choose to say that we are not "taking this seriously". 

   

  Additionally, you continually bring up a report from the fire department. In your initial complaint, you said the fire department would send you the report by Monday (2/6). You have yet to send us ANYTHING. We have even emailed you to ask you to send us this report, and we have not gotten a response. You claim that the fire department smells a burning smell, but if both the fire department and the trained HVAC professionals that have gone to your unit cannot find anything wrong, there is not much more we can do. 

  Customer Answer

  Date: 02/09/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  *** *********

  Ill let my attorney handle the rest Thanks! 

• Initial Complaint

  Date:01/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We can't get in contact with this company. They want everything to be done via email but never reply within the 72 hours they say they will reply. This company is responsible for the sewer and trash bills. They haven't been paid or picked up. Due to them not paying the sewer bill my water is about to be shut off.

  Business Response

  Date: 01/16/2023

  Good morning,

  An adjusted bill was mailed to your rental unit on 12/28.

  A lease addendum shifting responsibility of sewer bill payment was emailed to you on 7/21/2022

  A lease addendum shifting responsibility of trash bill payment (as well as instructions that you would need to call a provider to set up service in your own name) was mailed on 10/25. Both documents have been attached.

   

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the time I moved in **** ******** ** there have been issues with this unit. The landlord are slumlords, they won't replace the Furnace, at all. It keeps breaking down. Then they won't replace the circuit box they fuses keep blowing. Then they're the worst company Belleville Eagle realty. The lights in the ceiling keep sparking to the point it will be a fire. The sewer keeps backing up. And they electricity keeps going out all over the place. They are trying to say that due to roaches they won't work the unit. That is a bunch of lies. I want them investigated and fined for poor service to their renters. I have emails were they won't respond for weeks. This company must be stopped. *** is rude and insults you. And has threatened to speedup my moving out. I will file a lawsuit if that happens.

  Business Response

  Date: 11/15/2022

  This tenant has lived in her unit since 2017. After reviewing her file, we have encountered a signed check-in sheet with no issues reported (see attached). Additionally, the unit passed at least a city inspection, which would require no infestation evidence. Clearly, the roach issue has been caused by *** ******* 

  Regarding her furnace, we sent out the HVAC company the day her issue was called in to service her heat. The HVAC company was able to repair her heat issue DESPITE roach feces clogging her thermostat (see attached photos). HVAC company reported the issue was resolved but they would not be returning to the unit due to widespread roach issues and general filth throughout the unit. When BER called the tenant to explain to her that we cannot send workers to her unit due to the health hazard, she began to become combative. Other issues, such as sewer backups, have been dealt with as quickly as a repair person is able to service the unit. Additionally, the other issues above (circuit box, ceiling lights) have only been reported today, as of 11/15. We have not received a service request with these issues before, and emails have been answered as quickly as possible. *** ****** needs to take action and have her unit professionally exterminated. All food/debris/roach attracting materials will need to be removed and the unit will need to be cleaned to avoid further infestation after extermination. When these issues are addressed, we will resume maintenance service to her unit. 

  
  

  Business Response

  Date: 11/16/2022

  1) We have been to your unit and seen the infestation for ourselves.

  2) We have provided photos in the previous response showing roach feces in the thermostat. 

  3) We have attached the bill from All Seasons (the HVAC that serviced this unit on 11/15) detailing the extent of the infestation. 

  4) Her issue was resolved that same in, again, DESPITE the horrible living conditions that she is causing in her unit due to general filthiness and infestation.

  We have been working with All Seasons for over ten years, and this is one of the few times where they have refused to return to an address due to filth. Her issue with her furnace has been repaired, but we have told *** ****** that we will not be performing any more maintenance at her unit until she can clean it and get her infestation issue under control. 

  Furthermore, *** ******** outright lying in order to conceal her lack of care of her unit is incredibly offensive and she should be ashamed of herself

  Customer Answer

  Date: 11/16/2022

  Complaint: ********
  
  I am rejecting this response because:  You're lying, you never personally walked in my place. You're going off hesay. I am attaching pics of the unit before I moved in, and after of the furnace when it was open. And the the Landlord refused to fix it. And have been told by multiple electricians to replace the fuse box with a circuit breaker, and fix the furnacne. And was also told they were slumlords. Who is the nasty ones now? You are a puppet, and a clown. I will attach the before move in pics on your next response. The furnace on the pic is open, zoom.in and tell.me where you see Roaches sir? I'll wait.
  
  Sincerely,
  
  ******* *************