We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

International Diamond Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for International Diamond Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

International Diamond Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The reason I am finally putting my complaint after one year is because I've come around to fix the gold peices i purchased from this dealer at Jareds* I bought and took loans on four pieces of jeweley, two gold bracelets one necklace (actually two but switched it for a bracelet after it broke) and one pair earings* Both necklaces have broken and both bracelets have broken aswel* First was a rocker chain which broke within 3 months of use* The dealer did say this necklace didnt have warranty * But having using the chain only 3 months and was completely rendered useless gave me an awful taste* After bringing it back since it was only threee months the owner told me i had to buy something more expensive So i gave him approximately $450 more dollars and recieved a gold bracelet which is now broken also* When i asked him if he had a scale to weigh the grams he said he didn't have a scale in store* A Diamond store with no scale is nonsense* The necklace i purchased which also broke i have fixed at ****** My sons ******** also broke and now having to fix this at Jared * ***** ******** broke after immediate use)* I now have one chain broken (which i fixed ) one bracelet (my sons) which i'm going to have fixed, and also my bracelet that i had to pay the up-charge and weighs less than the original chain purchased is broken * My gold bracelet ***** has told me cannot be fixed* How can i go here with the dishonesty from the owner saying he doesn't have a scale and basically will tell me to pay half a thousand dollars to get another new piece which might even weigh less than my original * Very bad experience here, 80% of jewelry was broken* When i made a ****** review the owner basically purposely confused me for another person and made it seem it like was my fault*

      Business Response

      Date: 03/20/2023

      Hi 
      This customer has purchased hollow and light weight pieces of jewelry as he has mentioned that we have informed him already that these items have no warranty on breakages.
      The jewelry is stretched and is been badly abused and mishandled , we tried to help him couple of times and we did suggested to buy solid pieces and our upgrade policy is that item has to be double the value or more and must be in the same condition as sold.
      Even though the pieces of jewelry are badly abused and we are stilling willing to upgrade it for the value.
      This is the best we can do .
      Thanks 
      *******************;
      Manager 

      Customer Answer

      Date: 03/20/2023

       
      Complaint: 19491937

      I am rejecting this response because: I am rejecting this because 

      1. The rocker chain is the only item that did not have the warranty 

      2. The two bracelets and other chain I purchased have all been broken since purchase and these items are not the ones that have warranty. 
      3. Is it normal for your business to not carry a scale for the client to to make sure he or she is getting the same product identical when using your warranty? 
      4. did you have a chance to see the other items I purchase before you indicate that these items have been abused and not just of lesser quality item? 
      5. I dont think you are aware that all items I have purchased from your store are now broken , except earrings . That is 4 out of 5 pieces. 
      6. is it normal to have 4 of 5 items broken within the year? 

      Sincerely,

      *****************************

    International Diamond Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.