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Business Profile

Consumer Finance Companies

Pronto Finance Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PRONTO PRESTAMOS, I do not have a contract with PRONTO PRESTAMOS, they did not provide me with the original contract as i requested

  • Initial Complaint

    Date:08/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: ****************************** and Pronto Finance Dear *********** am writing to formally file a complaint against ************ and Pronto Finance regarding the wrongful repossession of my vehicle on August 14, 2024.Details of the Complaint:Vehicle Information:Make and Model:2015 Chrsyler 200S VIN: ***************** On August 14, 2024, my vehicle was repossessed. Upon contacting Pronto Finance, the company with whom I make my payments, I was informed that there was no repossession order on file and that they were unaware of the vehicle's location. They stated they would reach out to the dealer for further information.Subsequently, I contacted ***** from ************, who informed me that the vehicle was repossessed due to alleged failure to make payments. However, I have bank statements that clearly show that all payments were made. Despite providing proof of payment, the vehicle was still taken.Discrepancies and Issues:Pronto Finance claims they have no knowledge of the repossession order or the vehicle's whereabouts, even though I have been making payments directly to them.***** from ************ asserts that Pronto Finance reported the vehicle as being overdue by approximately sixty days, which is incorrect and not supported by my payment records.Both ************ and Pronto Finance have provided conflicting information, and their actions have led to the illegal repossession of my vehicle.Supporting Documentation:Bank statements proving timely payments Correspondence with Pronto Finance and ************ Resolution Requested:Immediate return of my vehicle OR no legal or financial obligation to the vehicle or companies A full investigation into the wrongful repossession Compensation for any inconvenience or financial loss incurred due to this issue I appreciate your prompt attention to this matter and look forward to your response. Please do not hesitate to contact me if you require any additional information or documentation.

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pronto finance has reported twice on Jan 2024 to Experian leaving a duplicated balance on my credit. As of February 2024 my account is still showing a duplicate account. This is incorrect information and would like this corrected. This has made an impact on my credit. I have not heard from Pronto Finance until now. They reported that I have a remaining balance of $*****. The total of the Vehicle was $13,277 which led me to gather my bank statements and do some research. Starting from Jan. 23 2017 until February 2021 was the last payment made to Pronto Finance. The Vehicle was auctioned on May 4, 2020 for $750.00. Total amount paid to Pronto Finance is ********* with the $750.00 included. I have paid Pronto Finance a total of ********* with bank statements to reflect payments made. However, to have a remaining balance of ***** plus the $********* that I have paid to Pronto Finance would be totaling a total of $20,834.44 that I would be making to Pronto Finance. That would over pass the total amount of the vehicle which was $13,277. Account should be closed as of February 2021 $********* has been paid to Pronto for the vehicle.

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a ************************************************************************************************************************************************************************ case I dont make payments they can track my car and kill the engine but they never told me after I finish paying for the car. I will have to pay for it to have it removed. I have finished paying for my car and now theyre telling me that I will have to pay a technician to have a immobilizer box. Remove the imobrilizer box on track your car and kills the engine and now they want me to pay a technician to remove it from car I was never told that when I bought the car I want the finance company to have it removed and they pic up the cost

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I I am having problems with this company my car was a 2012 **** escape my payments were 596 a month I've had it since for about 2 years now my car got damaged in a flood they toted they called it a total wreck for a total loss they are still telling me that I have to pay the rest of the month the money that I owe towards the financing insurance these people are very unprofessional the people that you reach they say one thing then they switch over to another one they say another thing it's on it's very unprofessional of them to switch you from one and to another person sometimes they don't even answer your calls but when they need you to make a payment they do call you right away I feel that this company should not be taking any more people by surprise like many of us have been we need help to set them or let them know that they are no longer able to do that and to bring out the actual and total amount of what respect is expected of us with no hiden fees to bring it out right straight out no after having all this talk with the employees there they are still telling me that I have to pay for the rest of the loan. So this means less clients less money how do you expect me to pay when I have no car. They also told me to rent a car for ***** for two weeks or ***** for one week how can someone rent a car at that price?

  • Initial Complaint

    Date:08/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pronto finance **** account number it have been 7 years why it is showing up on my credit report keep you please delete it off my report

  • Initial Complaint

    Date:12/06/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Check your contract people. After looking over the addendum that was emailed to me on 12/01/19 it had been forged and back dated

Pronto Finance Group is NOT a BBB Accredited Business.

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