Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had their truck tracking service with them for over three years with a three year contract with no issues.In July of 2022, I had called to remove one of our vehicles because the motor blew and it was no longer in Service. I was then told by the customer service attendant that I am still under contract as it auto renews every year after the three years. I told he I wasnt aware. Since it was sliver a thousand dollars to cancel it and I still had the other truck in service I kept it.Fast forward to November of 2022. I called and wanted to cancel one of the trucks since it was close to the end of the service year. They took my info and said my service provider Demeatrice would contact me. She did a few times by email which I have. It never got canceled. So the chase was on. I then sold my other truck. We now have no trucks in our possession so no longer need service. I called again and got the run around and was told Demeatrice was my provider and would have to cancel. I emailed it to her that we wanted the contract canceled since we no longer had the vehicles and it was yo auto renew in January of 2023. She never answered. After a few more attempts on my part, she finally emailed and said she was out sick and is working on it. I have been emailing her since. She always says its processing. They will not cancel it. I have all emails from her and myself. I am getting calls from their collections as I stopped the auto withdrawal in my credit card through my credit card company. I dont know how to get this canceled. They will not help me. When I call there, I get the same response as my service provider has yo do it. Please advise me on what to do. I am getting really stressed out on this.Thank you ***************************, ******* Paving ************

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered three gps units from Verizon connect. I received them and worked with Verizon connect to schedule installation. After approximately 3 times trying to get scheduled I realized they were extremely unorganized and I wanted nothing more to do with them. I contacted them to find out where to ship gps units back to them. Upon them receiving units back I was sent a confirmation email. This was around the month of April that I received confirmation email. Approximately June I got an invoice for service payment of $49. I called and talked to someone and was told it was taken care of and all was good. From that conversation forward we have several emails regarding this charge being taken off. Also several conversations in the preceding months up until October when I received a notice that the case was closed. Now we have been turned over to collections for $49 that we never should have owed. We have been told repeatedly that this was resolved and 2 weeks to month later we would get an invoice or call trying to get money. Nobody we talked to could get this resolved and they stated they did not have the ability to resolve it nor could they transfer us to somebody that could. This has been going on for months. It all seems like a big scheme to charge people for services that were not rendered then not let those people talk to anyone that could resolve the situation. From the time that I could not work out scheduling of the installation of the gps units I was very uneasy about this company. I never had units installed or out of the box but to look at them and sent them back in same boxes they were sent to me in, service was never started. All I have gotten from Verizon connect is the run around and a bill that I don't owe.

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After review of the account the customers account is now closed and has been removed from outside collections. 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the system hoping to have the same results as the phone service. We had no complaints at first. After the first 6 months using it we sold a truck. When we did we did not remove the device. So i called and ordered a replacement one. The guy sold me a whole new contract. So now i'm paying for an extra unit not using. I fought for 3 months trying to cancel. Then i sold another unit. When i called to get a replacement one i told the guy what happened before and he promised he would not do the same. Well he did. now i have two units i'm not using. At this point i had enough. From that day on i have been trying to cancel my accounts because of incompetence. It took a year to get the two extra ones canceled. Since then they have renewed my accounts without my consent and now i'm looking at longer contracts. Everytime i call i get the run around.

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have wrongfully been charged and repeatedly told by customer service over that past year that it was resolved and I owe nothing. Now I have received a notice from a debt collection agency seeking over $1,000 on behalf of verizon connect. I have many pages of supporting documents from the numerous times I have spoken with customer services reps and managers.

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Connect had my company under a contract for three years, two years in I asked to cancel and they said I had to wait 30 days prior to my contract to cancel. I called 30 days prior and asked to cancel they promised to stop and remove their equipment from my trucks. Instead they renewed my contract automatically for another three years which I called again five times and filed work orders to cancel yet they do nothing. They continue to bill me

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After review of the account the customers account is now closed. 

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started in March of 2022. I never received any equipment or service from them. I spoke to someone that said I wouldnt be charged since I didnt receive the products for service. I have contacted them every month since July about reimbursement of the funds taken from my account. In October I was told they removed my bank information so I wouldnt be accidentally billed again. They were supposed to refund my money. I spoke to them again in November when I received yet another bill. *** told the person managing the account wasnt doing her job but they were forwarding everything to a micro manager to ensure it was taken care of. *** its December and *** received yet another bill and still no refund of the money paid for absolutely nothing. I have never received any equipment or services from Verizon Fleet Connection

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After review of the account the customers account has now been credited for the written off balance and closed. 

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got service whit them I have 2 dash cams and gps units also order a third one but never got installed so I return the closed package camaras didnt work for a hole month I got charge for it also I was getting charge for the cmara that was ************* so I have to take the acc from autopay till this date I still get charge for the cmara that is not getting used and Im lock out of the acc they send me to collection for a service I wasnt getting and a over charge I call numerous times and make different case tickets they just let the months pas by so they can charge more

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.

• Initial Complaint

  Date:12/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They auto renewed my contract even though I had called to cancel, very hard to get hold of someone , My contract had ended I had called to cancel yet they renewed it nobody will respond to take care of it the sucess manager ****** was suppose to call back to handle the case never did

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After review of the account the customers account is now closed. 

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-11-2021: an uninitiated service was cancelled via email to sales rep and equipment returned to Verizon Connect for an ELD system by OBS ENTERPRISES my husband, ***************** trucking company. An adequate installation schedule could not be met by VC. 11-11-2021, a collections letter was received from ************************************************************** stating $2282.32 was owed to VC by OBS. Not a single bill from VC to OBS was received from February-November 2021. A Mr. ********************* with **** stated, on 11-24-2021 collections would not be pursued after explaining the cancellation and providing him with case numbers as confirmation.8-29-2022, a collections letter from ***********************************. was received stating OBS owed VC $2282.32. A dispute was filed on their website 10-4-2022.The first week in September 2022, Steves truck broke down in ****************, ********. He was unable to rent a vehicle because of a negative report from ************* where Verizon Connect had sent OBS ENTERPRISES to collections, therefore, I, his wife, ***********************, had to drive from *****, ******** to ****************, ******** so he could have transportation while his truck was at a garage(supposedly) being fixed. I sent a letter/invoice to *************************** Global Customer Success requesting reimbursement of $1704.07 for unnecessary personal travel expenses and suspension of collections for OBS. They are in the process of correcting the collections, but are NOT willing to reimburse me the money according to their contract. I, personally, did not sign a contract with Verizon Connect so that does not affect me. Because of their actions that should not have been taken to begin with, I was out over $1700 of which I would like returned. If BC had not initiated collections on my husbands business for service never used and equipment unused and returned, he would have been able to rent a car and I would not have had to spend an unexpected amount of money's on a trip I shouldnt of had to make.

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2022 I inquired to Verizon Connect about adding a field service dispatch to my existing account with them. I was looking for a service that would help route my drivers and put the orders in a logical delivery order according to the distance between stops.I spoke with ***************************** , and he seemed to think their field service dispatch would do this for me. I agreed to purchase. After I purchased I couldn't make it work like described. He signed me up for a training seminar. The trainer then told me it wouldn't do what I was asking. I then emailed Verizon connect to remove from my account . I have been fighting with them since to get it removed since it doesn't do what I was explained. I have tried calling, emailing and opening up support cases. They did refund $40.00 but then they just started charging me again. Every time I call they say they are marking it in a dispute but it never goes anywhere or gets resolved at this point. I even tried emailing the manager over the CM department, but haven't heard anything. I have been over charged at this point $620.08. I will attach what emails I have and the last invoice I received. Any help would be greatly appreciated!

  Business Response

  Date: 01/09/2025

  Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect